Morgan Cleaners

I’m going to keep this simple. I take in my work dress shirts to be laundered and pressed. I took in about 9 of them and all of them came back with black marks on the tag as though someone marked them so they could figure out which ones belonged to a certain individual.
When I took them back to the store, they pretended as though the spots were there before I took them in. They even suggested that it could be because my shirts are custom. Ahhh, what kind of custom shirt manufacturer puts black sharpie marks on a dress shirt. If something happens to your shirts they won’t take responsibility. Don’t give them your business.

First few times I went everything was great service included. Then I took a nice Vince Sweater that I bought from Bloomingdales. When I got it back you would have thought I bought it from Baby Gap. When I took it back I was hoping to get reimbursed for at least ⁵⁰⁄₆₀ dollars or so (cost of the total dry cleaning bill) and an apology, nobody is perfect. Instead no apology no nothing, said he gets clothes all the time and no complaints (3 stars on here says otherwise). Offered me 5 dollars store credit, after 20 minutes of haggling settled for 20 dollars and the owner saying «F#$% You» to me! I will never go back.

Been going to this place for a decade, no dry cleaner is ever perfect but this place comes close.

I know a LOT of people in the West Loop near Madison and Morgan go to this cleaners for convenience. People like a cleaner close to home. If you like your clothes I’d highly suggest against bringing your garments here. I realized a while ago that I didn’t want them to clean my clothes all the time. I was in a pinch an needed a brand new shirt I bought (Thursday) cleaned before a wedding. (Saturday).
When I dropped it off I did not specify Dry Clean or Laundered. They didn’t make a suggestion but told me it would be ready Saturday afternoon (one shirt). Upon picking it up I realized that the shirt was pretty much ruined. They had washed it and put about 1000 lbs of starch on it. The shirt was so stiff that it put some awful wrinkles all over the shirt. The fact that they thought this was quality work was beyond me.
I went in there around 430 on a Saturday (30 mins before close) and showed the male owner how bad it looked. They tried to fix it by putting it back in the machine that presses shirts — and it still looked terrible. After several rounds of hand pressing it and trying to get rid of me bc they were closing (he kept saying «we have no time») I showed him my receipt from Macy’s and demanded they pay me the $ 56 for the shirt. This is when all 3 of them ganged up on me and even told me that the shirt was fine bc I would be wearing a suit coat over it anyways and that it «Didn’t matter».
Trying to be rationale with these people is not an option. They are rude and didn’t even give me the money back. They just kept telling me to come back Monday and they would try and fix it.
Dry cleaners are supposed to be friendly people who take pride in keeping your clothes nice. This place could care less, uses cheap practices and will RUIN your clothes.
Think twice and perhaps do your research on other places in the area.

Worst place ever! Never go there! Will ruin all ur cloths, I had to get everything redone. Horrible service and no respect given to customers.

Family-​owned and awesome customer service. Always appreciate how clean my sweaters come out (other places don’t take of all the lint and fuzz). The price is reasonable considering other cleaners nearby.
I only take my alterations to Julie. She does an amazing job with dresses and the turnover time is quick.

Completely disorganized place. You might discuss a pick up day /​time morning but then you arrive and they’ll say — tomorrow afternoon? They are really nice people and do decent work but I prefer walking a few blocks more to Clean as a Whistle.

Owner always changes the price in alterations when you take a item in, it’s one price then when you pickup it much higher in price! this has happen to me several times and now I’m writing a review on this place ! ridiculous & overpriced!

This place completely saved me after some ‘chic’ alternationist recommended to me completely botched my bridesmaids dress. I took the dress, which was complicated silk chiffon with multiple panels, to Morgan Cleaners, and they altered it perfectly within 24 hours and only charged me $ 30. This was also the day before the wedding, so I was completely stressed out when I went in there. The woman who helped me out was very professional and confident and did a fantastic job. THANK YOU.

Let me just start with a warning. DO NOT TAKE YOUR CLOTHES HERE TO GET ALTERED! I stopped in on my way how to ask how much to alter a dress (hem, take up the shoulders, take in the chest). I need the dress back in a week for a wedding I am in. I was quoted $ 25. I came back, the seamstress fitted the dress, wrote me a ticket. I came in a week later to pick up the dress to find that I owed $ 100. I would have been fine with the amount if it was what I had been quoted — I was not expecting 4x the amount I was quoted. I tried the dress on while I was there and found that the shoulders were uneven, the chest was still to big and the hem was uneven. I tried to explain how disappointed with the work and the price and they were extremely unhelpful. I came back the next morning and said I wanted the dress fixed. The seamstress was extremely rude. When I tried on the dress and I tried to show her what I didn’t like she pushed and poked at me saying that I got exactly what I wanted. saying things like «OH MY GOD, YOU’RE UNBELIEVABLE, YOU’RE WRONG» and then proceeded to push me back in the dressing room. Once dressed she refused to fix the dress. Needless to say I have never been treated like that or humiliated so much by someone providing a service. I left in tears paying Morgan Cleaners $ 100 to ruin a $ 400 dress.

i took a bridesmaid dress in to get it shortened an inch, they charged me FOURTY FIVE DOLLARS for that. unbelievable, their prices are ridiculous. I had a long dress dry cleaned for $ 18 dollars. i will never ever go back here.

Very poor alterations. Original hem on 2 pairs of True Religion jeans butchered and a maxi dress shortened uneven. I took the items to another tailor, and thankfully she was able to fix the poor alterations.

Since its across the street, this was my go to spot for over a year. I wasn’t a 100% happy bc I would get attitude if I paid with a credit card or needed something back in less than 5 days, but I thought they did a decent job, so I kept coming back. I had a hunch I was ‘being taken to the cleaners’ on prices so I went down the street to Clean As a Whistle with a comforter and some jeans and the cost estimate was literally half as much. I’m going to switch.

Rudest owners ever!
When I came in to pick up 2 garments the guy behind the counter told me that one of them wasn’t ready. How can shirts dropped off together and put on the same ticket not be ready at the same time? After I expressed my dissatisfaction, he went in the back and looked around and came out with my shirt on a hanger, not in the plastic covering. He told me it was placed in the wrong area and at first he had thought it just didnt go out with the first garment,. It did not look ready. After I called him out on trying to tell me it was clean, he said that he couldn’t make me happy and maybe I should find a different cleaner. I guess he got pissed that I figured out his secret. As well to be a paying customer and treated this way is WRONG
DO NOT USE THESE «CLEANERS», for the price of the cleaning and for the rudeness of the owners it is better to buy new clothes then get them cleaned at this place.

if you are a bride contemplating bringing your wedding dress to morgan cleaners — DON’T DO IT.
my amazing couture wedding gown was destroyed by morgan cleaners. destroyed beyond hope of repair. ruined forever.
after lots (read: LOTS) of work, i was finally able to get reimbursed for the damages via the cleaners’ insurance agency. good to have my cash, but my wedding dress is dead forever.

It’s funny; I agree with most of the reviews here. I had several good experiences at Morgan Cleaners and the care and quality seemed to be first rate. Seemed to be.
Then a few shirts were way overpressed, and they messed up a pant crease here and there. Then I asked for some tailoring. Truly, truly awful. A suggestion: Just take your new clothes that need tailoring and set them on fire instead, you’ll be way ahead. Rather than let a pair of pants out an inch, they chopped off two inches. And screamed at me and tried to embarrass me when I went back to complain. (My side with civility! No raised voice, abuse or profanity, that was all supplied by them! They had seemed so nice, too.) No resolution whatsoever.
Consider this place a crap shoot. Nice, nice, then blech.

I’m actively looking for a replacement for this cleaner.
Firstly, never go there for tailoring. Read the other reviews if you don’t believe me, but they ruined a pair of jeans for me. I took them to another tailor and he laughed at the work; then told me that they could not be salvaged.
My bigger issue with this place is their inability to press. Every shirt I get back has wrinkles all over the front and back, and I have to iron every single one before wearing it.

Do not come here for tailoring.
I brought a brand new suit to them to be fitted and altered. They sized it up okay, though the woman barely spoke english which made it difficult to explain what I wanted done. When I picked it up a week later, I brought it home and tried it on.
The jacket looked like they had done nothing to it. Upon further inspection, it had been tightened up in the shoulder/​underarm area, but the abdomen part of the jacket still hung 2 – 3 inches off my body and looked like, well, shit.
On top of this, there were STAINS on the jacket. Yes, that’s right, a CLEANERS managed to STAIN my clothing. Is it too much to ask that a tailor not eat a basket of fries while they handle my clothes?
I have since brought the jacket to a cleaner/​tailor I know to be better that is a lot further from my house. They will hopefully be correcting the alterations and removing the aforementioned STAINS.

Best cleaners in the area. I have been going to them for years. They are friendly and reasonable. I have had them do several alterations for me and they always come out very good.

I have gone here a couple of times in the past, just for general dry cleaning, and once for a simple inch-​hem alteration. I had no issues with them until last week. I had taken in a dress to get hemmed for a wedding. When I went to get my dress three days before the wedding they literal took 6 inches off of the dress! They made a just-​above-​the-​knee dress into a booty dress. As I tried my dress on, my boyfriend said they were laughing. WHO DOES THAT?!
They had kept the extra fabric, and said they would add it to the bottom and «fix» it. Well, I went back the next day, and for as TERRIBLE as it was the day before, they did the best they could do, however now I had a seem 6 inches above where the dress ends, and since the fabric had a pattern, the pattern was definitely off. When I went to leave the girls dared to charge me $ 35. I was in absolute shock. You ruin a $ 300 dress and expect me to pay for it? I told them I would give them $ 20 (apparently I cannot defend myself very well), and they were screaming $ 25!!! at me as I walked out with my ruined dress.
I will NEVER go there again, which is a shame because I live so close. They need to learn customer service skills, and at the least learn to apologize for mistakes they make. I hate to sound bitter, but the women who work there are absolute morons.