European Wax Center

Yes, they try to sell you packages, but you should probably listen, as they are actually great deals that save you a ton of money, and are super non-​committal. It’s not like its a membership fee or anything, it’s just discounted in bulk packages, and they even let you pay in increments with no fee or anything. You save a TON of money, 25%.
I just went for a bunch of waxing services for the first time, and it was seriously PAINLESS. I have never had a better experience waxing in my entire life. Joann (e) — not sure if there was an «E» or not — was my technician, and she was so easy to talk to, made me feel so relaxed, and did such a good job. It literally didn’t hurt AT ALL.

I absolutely love working with Erica but the front desk staff is the worst. They act like they have been forced through a prison work program to be there and in turn they always make my experience miserable.
After going for two years with the unlimited package it is disappointing to not be treated like a VIP customer.

Had Christine today and she was awesome and very thorough. And again they didn’t push any products or extra services. Maybe they changed some things after reading reviews. No pressure here anymore. Definitely recommend this place and will be coming back.

Service is great, appointment times are prompt, and there’s parking! I’m not a pro at waxing, but I’d say Joann is the best here! She makes some of the painful ones easy… They didn’t try to push products or packages too hard, either, which is nice!

I love this place! I used to be terrified of Brazilian waxes and couldn’t find a place where I felt comfortable until I came here :) I’ve been a customer for 2 years now and I’m never going back

Go to Cynthia! She knows what she is doing and will make it quick. I have never been to anyone else at this location, but can speak to her. I will say the front desk may try to push packages and products but they aren’t over the top by any means just decline. Also their phone numbers are centralized so you may not be talking to the location itself — gets hard if you have to cancel.

I heard that this place gives your first eyebrow wax for free, which is great, because I’m poor.
The environment was awesome, everyone was super professional, it felt clean and upscale, which all made me feel very comfortable placing my face in the care of these people. The consultation and waxing was great, the woman (Christine?) Was very knowledgeable and polite.
HOWEVER– as many of the other reviews state, this place is all about the «upsell» and wouldn’t stop pushing products and membership packages on me, even pushing that I schedule my next waxing immediately. I felt pressured and awkward. I slipped out the door after saying a dozen times «I’ll think about it, it all sounds great!»
I feel guilty for taking advantage of the free wax, and not buying anything. But at least my brows look great! I’ll probably go back, but be more ready to stand my ground.

Anyone who is familiar with waxing knows that wax should be spread on in the direction of hair growth and pulled from the opposite direction. This facilitates proper hair removal from the root, and ensures the hair isn’t simply snapped off at the surface (which is equivalent to shaving).
European Wax Center spread their wax on in huge strips (e.g., the entire length & width of my arm), and pulled it all off at once. The hair grew back in less than a week, and looks as though I shaved the area, not waxed it.
Finally, the up-​sell at this place is like a used car lot. They would not stop trying to get my to buy a 10-​pass package, the hair removal body wash, body lotion, etc. etc. They also told me that, in order to receive my «100 points», I had to make my next booking at the checkout of my current booking. What points? Why points? Who cares — I will not be visiting this or any other EWC again.

This was not the place for me.
It was all about selling more more product and more services from the second I walked in. The room was super cold, it’s 12 degrees outside and the room temp was set at 67. The florescent lights are not calming, the wax hurts like crazy, the radio station is set to ads about EWC, and they don’t have disposables… not that anyone needs them… for me it’s just a modesty/​comfort thing. They also charge extra to get the extra little hairs on the top part of the thigh.
Nothing against my wax specialist, she was sweet. My gripes are probably more about the company philosophy. Just not my thing.

Had a great experience here. After my other wax salon was closed, I was in search of a new place that was close to home and this place fit the bill.
The reviews were sketchy so I was cautiously optimistic and overall I’m happy I came. The girl at the front desk was very welcoming and sweet and answered all of my questions, even giving me some samples of products. More on that later.
My waxer was Annette, she was very welcoming and walked me through the entire process since it was my first time there. I was happy that she was older and black because other races tend not to understand how to wax me right, (I’ve had horrible other experiences– don’t ask). I was there for a Brazilian and while I can’t say it was painless, my results were amazing! Annette was quick and easy to talk to and completely professional the entire time.
My only gripe is the push for products that they do. I just want a wax. Nothing extra. But they weren’t like car salesman pushy, just slightly annoying to the point that I felt bad for saying no. However, even when I said no the lady at the desk still offered me some free samples which was really nice.
Overall, great experience. Friendly staff, experienced waxer, very clean environment. I’ll be going back.

I have been going here for Brazilians just shortly after they opened. I had a bad experience at EWC in Naperville but thought I’d give it another go.
Thankfully I did. Annette was/​still is my wax specialist. She is the BEST at what she does. I have never had a painful moment, never had wax too hot and never felt uncomfortable at any moment during my wax. She is not only extremely professional but extremely personable.
She is the sole reason for the five star rating.

Thank you for your reply however all management did was refund me as I requested on several occasions. My arms were clearly severely burned and it still shows on my arms now. I think it’s terrible no one from corporate called me as they promised.

After reading the reviews, I was a little reluctant to try, but, also living in the neighborhood, and getting a good vibe from walking in a few days ago, I thought I’d give it a shot. I was not disappointed.
Cynthia was my specialist, and she is just great. I have been waxing my entire life, so this is not my first time at the rodeo.
Having been burned before, I had asked to have the wax temperature checked on my inner arm before starting. Cynthia, sensing reluctance, was so sweet, and showed me the whole process on my inner forearm before we got started. The wax was at a perfect temperature.
They use hard wax, which is the best for bikini.
She did two passes, so, the wax is truly flawless.
Her technique is impeccable. It was as painless as you can get for the bikini area.
The place is clean, the protocol perfect in terms of sanitary precautions.
Honestly, I recommend. I will go back.
PS: Note to girls, even if you have been to a place 10 times, it never hurts to check the wax temp on your inner forearm before you start.

First time in was wonderful! But I am changing my review due to the disagreement in the philosophy of management and therefore I will no longer go to this place for any type of services.

Went here after recently moving to the neighborhood and walking it by it several times. I thought I would try an eyebrow wax. The wax itself was OK, not great. What I didn’t like was the constant push to upgrade services and buy products. From the moment I walked in, first I was told I should buy package, then I was told I needed a chin and lip (which I have never needed before), then I was told I needed to buy their products. As I was checking the girl placed them on the counter, like I was going to buy, without asking if I wanted them. Overall, not a good experience. If it wasn’t for the constant product, I would consider going back.