XFINITY Store

I was in and out in 3 minutes with a full explanation of my bill plus a receipt for my returned equipment. Great experience.

I have internet problems everyday. My phone, computer, Hulu, Netflix. Everything I need my internet for is so slow and constantly buffering. I hate the internet service. Every time I have called about my bill I get different answers. They are rude and very unhelpful. I cancelled my cable because they wanted over 200 dollars for 3 rooms to have cable in. I have waited on hold for over 30 minutes and I’m am about ready to change my service. Absolutely ridiculous! Hate them.

I’ve visited this store several times and have always had a pleasant experience. Super easy to pay a bill or even ask questions about your bill. They’re also really friendly when picking up equipment or return equipment. If you go during times that are not peak time you’ll be in and out of there quickly. I avoid the lunch hour and after work around five or 6 PM

The only reason I am giving them two stars is that the in-​store customer service agent was pretty good. The service was awful the bills were always high and was never completely satisfied. If you were looking for good Internet it comes with a price and

Great work xfinity! Normally I dread coming, but the rep David was awesome and worked hard to make sure I was getting the best deal. He definitely went out of his way to be thorough and make sure I was happy. Great work!

I visited this location today to return my modem. I cancelled my Internet service because my bill jumped up to $ 80 a month which is absurd.
The sales rep at this store berated me with questions, said switching was stupid and that I should switch back. Then proceeded to try and get me to sign up for their cable TV and phone service. Are you kidding? I understand that he was a salesman but I had already cancelled. He simply would not leave me alone and kept trying to sell me other services. I will not be using xfinity ever again.

I went in to return some receivers. They were a little busy, but not overly busy. I ended up waiting almost an hour just to return my receivers. Not as bad as some stores, but not as good as others. Glad I don’t have them anymore so I don’t have to come back here.

Had called Xfinity but did not receive much help. Talked to other customers and they told us to go into the store for much better service. They were right.
Albert helped us do everything from return boxes, upgrade to X1, update our service, get a better rate — all at once. He was kind, considerate and very experienced. What a nice example of customer service.
We were pleased and would definitely recommend this store.

Terrible billing. Terrible customer service. I would not recommend comcast to anybody. Certain computer programs like Netflix, Vudu, Amazon Prime, and Hulu get blocked and shut down several times under their internet service.
I cannot recommend them to anybody.

We have gone to the Acoma location for our Comcast issues in the past but this spot was a far better experience. Alan was friendly and concerned about helping us. Prompt service with a caring attitude, several notches above our visits to the Acoma location, where we have waited hours and wondered if we would escape without injury.

Do I love Comcast?
No
Do I need their services?
Yes
Is this the friendliest office they have?
Yes
Are they quick, professional, and thorough?
Yes
Is this the place to go for Comcast services?
Definitely!

They at least try to provide a good, friendly environment while you wait to speak with someone. The folks are fairly knowledgable but you can tell that all they do is talk to the next person which sometimes shows in their lack of enthusiasm. Honestly though as these types of utility-​service experiences go this is better than most.

I just moved to Colorado from Seattle. I spent 1hr 20min on the phone with Comcast yesterday to eventually find out that my cable card for my TiVo would work in CO. I came to this office and had a superb experience. Very fast and friendly. I would like to say that Jan was AWESOME!!!
Best experience I’ve ever had with Comcast

************BUYER BEWARE************
Twice promised services undelivered, hidden fees and deceitful customer representatives. It’s not a money issue, it’s an integrity issue. I would not recommend conducting business with Comcast.

My My, the ambiance of this Comcast drop in center is rather nice! We were greeted by a hostess (?) who asked for our name, and mentioned the wait will be about 20 minutes. Lots of comfy seating, with tablets available to learn more about Xfinity services and options.
When our name was called, Dan took care of us efficiently, and even gave us 3 months of HBO.
Not like the old, ratty, stand in line place of the past.

No store hours listed and when I call it takes forever. I checked Google maps and online you need the exact address to find the information listed for that store. Now I have to roll the dice and drive there…

If I could give Comcast a negative star, I would. Three times they came out and three times they lied! You will get all these channels and then, they wouldn’t come across.
Then the secondary room box would have the premium channels and the box doesn’t support it. Each time the phone service group lies about the package and tried to add more on to the package trying to up sell me to state if I bought this and that it would work. I’m disconnecting and going with ATT’s wireless and getting a Apple TV box and telling Cable with comcast good by forever. They suck!

I’ve been here twice recently to return some equipment and pick some up. Comcast has really consolidated all their offices and now have these bright, fancy new ones you can go to. It felt like an Apple store with someone in the front to check you in and help you out and make chitchat. I also saw them go out to people’s cars and carry stuff in to help them.
They take your name and put you on a list to go back and get assistance. Depending on when you go there’s only a couple people there or a whole bunch, so there really isn’t a line to speak of, like the old place off of Revere.
I thought the people were really helpful, too.

What a great experience! My cable box stopped working and I was literally dreading having to come to the service center to get a new box. In the past I had experienced dark «stores» where you took a number and stood in lines for at least 45 minutes. This location is a comfortable store with TVs to watch and places to sit and wait. I arrived right when they opened at 10am and was greeted by Kris who immediately assigned me to someone who could exchange my box. I was done in 10 minutes with absolutely no hassle. Highly recommend this service center. If this is the new Xfinity service model, I’m completely on board.

There’s a lot of good going on here, so I’ll start there:
— storefront location in busy strip mall makes it much easier to find, and much more «approachable» than former industrial locations
— greeted promptly upon entering and they put your name on a list that is displayed overhead on screens
— comfortable seating and iPads for everyone help to pass the time
— nice décor and inviting atmosphere (feels similar to a cell phone store with lots of counters, etc)
However, after giving credit where it’s due above, let me tell you about my experience. I had come here to return one piece of equipment for my company; all I needed was a receipt to give me proof should an issue arise about the equipment being returned. But, what I got was a friendly hello and an offer to put my name on a wait list; apparently the greeter is just that. I asked how long, and was quote 15 – 20 minutes; I only had 15 minutes until I had to leave to pick up my son from school so I decided to take my chances and wait. Well after 15 minutes, I was still #6 on the list so I let the greeter know I’d be back and hope my spot was still on the list. I returned 20 minutes later to find my name at #5 on the list; the greeter told me that they’d called my name so she immediately put my name back on the list for me– I appreciated her doing that but I still questioned the timing of it all. So, my son and I now waited another 15 minutes to be called (thankfully he was entertained by the aforementioned iPad) and I was finally called. Process to get a receipt took less than 3 minutes and I was out the door. Service was great when it was all said and done!
My gripe here, and reason for only 4 stars, is I wish there was a separate line for «equipment returns only» or similar. I know I wasn’t the only person there for this reason. I know it would potentially limit their chance to offer to review my account (no thanks) or some other upsell, but gosh it would make the wait a lot less.