Gerber Collision & Glass

I had a great experience at Gerber Collision & Glass. They were honest, did a great repair and I had my automobile back within the time frame promised. Randy was fantastic to work with and communicated with me throughout the job.

First off let me start my stating I have done business with Gerber collision for 5 years now and have had several of my vehicles serviced with them, This was by far the worst experience. I was rear ended two weeks ago and had to have my bumper replaced and part of my trunk fixed as well. They told me it would take a week and by Wednesday they called me and told me my vehicle was ready! I was so happy to go pick it up and when I arrived everything SEEMED to look good. When I got home and took a closer looked my trunk was not properly aligned with the rear compartment and there was a one to two inch gap between my bumper and the frame… as you can imagine I was displeased. I called and talked to the general manger, Andy who was for the most part very friendly. When I arrived to get it looked at, they saw the problems and adjusted my trunk and rear bumper. Sadly I did not receive a single apology from anyone inside the shop not even the manager. It’s quite sad they did not just align the trunk properly the first time nor attach the bumper correctly which they couldn’t even fix when I went back. There was no space at all between the bumper before I was hit and afterwards they told me it couldn’t be any closer to the frame than it already was, which I found to be quite alarming. Overall, my experience with this specific Gerber was not good, I would not recommend taking your vehicle here as they do not seem to really care about fixing the issue or keeping customers happy.

Gail at the front desk was so patient even though Natalia spoke to her practically every day to see how her car was doing.
The work they did is amazing and couldn’t be happier! All because of a stoopid hit and run smashing into the drivers side front corner.
Thanks for the great work and for making the car just like new again. Plus cleaned!

We were referred here by our insurance. I would never go there again. The delays were never ending on the work. They didn’t order all the parts to fix my vehicle and then they had to go back and get another part. Another time they fixed it they thought, but it didn’t align, so they had to replace another piece. I was glad i called when they thought it would be done and checked. It wasn’t and I had to scramble to change my leave and train ticket. I was literally on the train platform when they confirmed the work wasn’t going to be done by the date promised.
The last straw was when we did get the vehicle, I drove home, over eight hours away, and had my kids climb into the third row. They buckled up and as we were driving along their seat belts popped out of the seat. Gerber never put the bolts back in for the rear seat belts. Thank heavens we weren’t in an accident. Luckily our insurance for us a different, local shop to do the work. Don’t go here unless you have to.

I was referred to Gerber Collision in Cary by the insurance company otherwise I would have never found it since one only needs body work once a decade.
I would tell people to take their vehicles elsewhere. They called me and said my vehicle was done and ready to be picked up. I got there, inspected the work and found ~5 things that were sub-​par in workmanship. When I pointed this out, they were at first courteous and willing to make changes in their work. After fixing a few of the items, they became rude and were pushing me to accept bad work.
I would equate it with you hiring a painter to paint your bedroom and he did a great job on 3 out of 4 walls. When you point out that the 4^th wall is not done right, he says «but the other walls look great!» and doesn’t want to redo/​fix the 4^th wall.
If I ever need body work done again, I’m going with a dealer-​associated shop. No extra cash out of my pocket (insurance company pays no matter where you take your vehicle) and your vehicle is getting worked on by people that are very familiar with your make and model. So that’s my advice. Skip the «generic» shops and go branded. More attention to detail and less rental vehicle hassle, since rental companies usually have a fleet right on site with dealerships.