Caliber Collision Center

Fantastic service. Very impressed! they did an amazing job when my car had hail damage. I will definitely be back with any repairs I need!

After reading a few other reviews I’ve decided, due to a busy day, I’m going to ditto some remarks. Great people and service at front and on the phone! Had work done here «pre-​Cailber» name change (but same employees) for a bumper replacement on an Audi A6. I understand that OEM colors aren’t a perfect match at times, but had to re-​do the entire bumper because it was a very noticeable difference. Came back fine after that, and there was no pushback at all from their point man on our car. More recently, we had an out-​of pocket repair and paint job done on the same car (holiday stress induced in our own driveway! lol). Both passenger side doors and rear lower panel needed repair and paint, but nothing like a major dent at all, more like a minor scratch/​dent/​scrape. All that work was done well, and when the point man and I did a quick walkaround, everything looked fine. I stopped for gas on the way home and while filling up, I did a closer inspection of the job and found «below» the original damage, the was another scratch, not something that could be buffed out as it caught a fingernail being dragged over it. Brought it right back to Caliber, got the point man out again, and he agreed after trying to buff and compound it out, not luck — it should go back in to repair. This scratch was not there when we brought the car in because it was in a spot that would have had a lot more damage if connected to the original damage. It was minor, and originally we wanted the car back to pre-​accident condition because the car was only 2 years old and in very good shape. Bottom line is if you didn’t know the scratch was there, you’d never just «see it» walking around the car. My wife and I agreed that giving the car up for another week wasn’t worth it, so we let it go. Last part re time in shop quote… when I dropped it off I emphasized and made perfectly clear that we needed the car back on a given day due to our schedules. Point man said no problem, but 3 days later I get an email saying the pickup date would be 2 days later than agreed upon. I had to make a couple more phone calls to get it right, got another email stating late pickup date, but the point man and email system sometimes miss each other. Bottom line — I will bring other vehicles there if necessary because I think their work is very good, but now that they’re a chain owned company store, I think paying attention to detail has slipped a little.

Great staff, very helpful! I will be returning for all my auto body needs in the future!

I was in a pretty bad accident and came to caliber for my repairs. I was amazed at how friendly the staff was, Lisa at the front desk was so nice and helpful. The guy came out to my car to look at the damage and immediately told me I couldn’t drive my car so I was able to walk 2 feet to the enterprise. They had my car for quite a while but the work they did was amazing! Jodi was in charge of my repair and she was awesome! She called me through the whole process giving me updates and time frames of when the process would be done! This company is fantastic and I will bring my car to them if I ever need collision repairs again! I’m hoping not but all I can say is fantastic people!!!

They did an absolutely wonderful job repairing my truck, my only problem was that it took 2 weeks longer that they originally estimated.

Terrible customer service. Employees there lied to us multiple times & insisted on making us pay more than what we actually owe

I was in an accident in December and the dealership that I bought my car from and my insurance both recommended Caliber Collision to do the body work/​repairs, so I went to the NW Maynard Road location specifically due to Google and Unilocal reviews. I thought my review would be helpful to provide a little more context than previous reviews.
The Pros:
1. The front desk receptionists — Stephanie and Lisa — were both great to work with, accommodating and nice.
2. The staff were always very respectful and polite when I was dealing with them either in person or on the phone.
3. The work I had done (replaced my 2 driver’s side doors along with the pieces that go with that) was done well, and they ended up replacing both doors with new doors instead of repairing/​using used doors.
The Cons:
1. Here was my biggest con: They do not always lock your vehicle.
Details: I took my valuables out of my car prior to dropping it off. When I picked my car up, I noticed there was loose change in my cup holders, which isn’t normally there. I then realized that my change holder, which is a hidden compartment in my dash, was emptied out. I went to speak with my Caliber agent about this and he informed me that the detail crew would never steal anything but that occasionally vehicles are left UNLOCKED and that they had recently had issues with people stealing exhaust. So, my car was left in care of this business for 23 days and who knows how long it was left unlocked. I do not leave my car unlocked anywhere — not even my house — so I am appalled that this is their business practice. I also noticed that my overhead light had been switched from «manual» to «off» and when I pointed this out to them, they said that it must have gotten switched when the detail guys wiped things down. To have an unlocked car, missing change, and an overhead light turned off seems to indicate something besides coincidences that happened during a car detail. They did reimburse me for the stolen change, which was appreciated, but my car should never have been kept unlocked in the first place to allow this to happen. I would not take my car back to this business solely based on this.
2. Estimated Repair Time: Much longer than estimated (re: $$$).
Details: Granted that I dropped by car off on December 28^th, which is around the holidays, the time it took to repair my car was incredibly long: 3+ weeks. I was originally told by Employee #1 that it would take 3 – 4 days. When I dropped my car off on December 28^th, Employee #2 (my Caliber agent) told me that it would be ready December 31^st (3 – 4 days). This is when things went downhill. That deadline was not met and the new estimated completion date was January 8^th (10 business days to complete) I received text messages giving me generic updates up until then stating that the work was close to be completed. When I called on Thursday, January 7^th evening to follow up to see if my car was going to be ready since there was no notification that it wouldn’t be, I was informed that it was taking longer to find a good door replacement and that the employee handling my case was on vacation that week. They called me again on Friday the 8^th to say that it would be ready the following week.
The following week I received a phone call on Monday, January 11^th saying that the new door had arrived and that my car was going to be ready on Friday, January 15^th (15 business days to complete) and that they would keep me up to date on the progress. I did not receive any additional updates — texts, emails, or phone calls that week. I called at 12pm on Friday, January 15^th to ask if my car was going to be ready that day. It turns out that no, it wasn’t, again. They had accidentally ordered the wrong parts because someone didn’t match up the right numbers and that my car would not be ready until Monday or Tuesday January ¹⁸⁄₁₉^th. So, I was given 4 different estimated pick up dates and I had to call to clarify on 2 of them, less than 24 hours before my pick up date. I don’t mind things being delayed a few extra days due to get good parts and quality work, but it would be nice to have someone call to notify me instead of me having to call to ask constantly.
This was all paid by the insurance company of the person who hit me, so nothing came out of my pocket. With that said, it took 3x as long to complete the repairs, which also means 3x as long in a rental car. I would have been upset if my insurance was paying for this.
3. Car Detail: Not the best
Details: When I picked my car up, I noticed a 2−3″ grease stain on my tan cloth seats. I had to point this out to get it cleaned, and it would have been nice to have someone look my car over before approving it for pick-​up.

Was hesitate to go there but my insurance company USAA persuaded me to. I went because it was a simple rear bumper replacement. No biggy
Evidently even that could be messed up. The car’s interior was filthy & the inside of the trunk hadn’t been reassemble. Two trips.
Won’t be back.

I took my VW in for an estimate at 8 a.m. and was seen on time. Very impressed with the kindness of the employees and with our service agent, Trevin. Would definitely recommend this company.

I got a dent in my fender on 2015 Mercedes. Caliber is who Mercedes recommended. I took the car there and got my quote. They explained everything and we agreed to a date to bring it in.
I took it on Monday and had it back on Wednesday and it looks just like it did when it rolled off of the Mercedes lot.
Everyone there from the Welcome desk, quote person to Stephanie, my concierge we’re absolutely wonderful. Even Bray in the Enterprise office located inside Caliber was exceptional.
Understand now why Mercedes uses them. Just an overall great experience

This used to be Haddock Collision and the business was acquired by Caliber Collision. As far as I can tell, the quality of work has not changed. They have done very good work on three of my vehicles in past years. (I’m not bragging).
Most recently, my brand new 2015 Ford F-​350 Dually pickup truck was damaged by landscapers at my Wife’s office. Did not have proof, so I had to pay out of pocket. You can see the before and after photo’s. You would never know the truck had body work done to it.
The only thing keeping them from a 5-​Star review is the lack of finesse. All three visits to this body shop resulted in the same thing. They call me, I come down to pick up the vehicle. and it’s dirty, or there is paint over-​spray, or tape residue.
In the most recent case of my Truck, it was all three! My truck was brand new, not a scratch on it except for the damage to be repaired. I brought it to them freshly washed, and left a typed note inside, reminding them that I expected to get my truck back in the same condition.
Chuck, my «Team Leader», looked the Truck over and agreed that it was Spotless. But when I picked it up, it was dirty, had tape residue in numerous places. Chuck took it back and had it cleaned up, a bit, but not even close to how I had left it with them. The next morning, before going to Rocky Mount, I cleaned the windows and could feel over-​spray. So I’m sure that I will find more. Nothing that a good cleaner-​wax or clay bar will not take off. but I should not have to do this after paying them for the body work.