Verizon Wireless

This store has miss represented the mobile phone service. Their representative will try to sell you service you don’t need. I was informed that my month fees would not increase. This was false… my bill did increase because the manager of this store did not apply the special promotions. The store miss informed me just to sign me to contract for two years and took advantage of this senior citizen. Avoid this store.

Had an excellent experience putting together a family plan with our sales specialist David in Carlsbad. This was a really nice change since I’m so use to getting mediocre service when it comes to service providers. David was extremely knowledgable, answered questions quickly, and was able to break down the family plan in full detail without any confusion.
If you are looking for a new service provider I highly recommend going in to the Carlsbad Verizon Wireless location and specifically asking for David. However I do see quite a few negative reviews on here about how the sales team is outstanding but the customer service is a bit rough to deal with, hopefully I will not be coming back to edit this post negatively.
I guarantee, personally coming from Sprint, you will not be disappointed with the service that Verizon provides. It’s just fact that they provide the best service, e.g. in the carlsbad and surrounding areas there are 70 towers for Verizon compared to four that AT&T provides.

My husband and I just went to the store with all intentions to purchase a phone. Actually we intended to purchase two phone up because of the immaturity and arrogance of the sales associate we decided to take our business elsewhere. We have both been in the consumer electronics business for over 15 years and people like this guy are why everyone has a bad rap in sales. He didn’t listen to anything we were saying was answering questions quickly like he knew all the answers when clearly he did not and after requesting a manager to to come out and speak with us we were shocked at 1) How sloppy the manager presented herself and 2) she wanted to hear nothing about this guys bad experience with us. He was frustrated when we questioned promotions and couldn’t compose himself and honestly lost Verizon business. Sad sad day for Verizon.

SCAM ALERT!!! I went in for tech support. Rather than making ANY diagnostics, I was directed to the new phones. When told I could upgrade for $ 150 to ANY PHONE, my plan would lower by $ 15, and they would throw in a case, screen protector, and car charger, I knew there was a catch!!! I wanted to buy the iPhoneS Plus upfront (no monthly payment) FOR $ 299 but he said it would cost me over $ 400 more in the long run because I am, and would continue to pay a $ 40 access fee. If I pay monthly, the access fee would lower to $ 20 and the difference would be ²⁄₃ of the monthly phone cost of $ 31. This still didn’t seem right to me! I made him write down the numbers. I even asked questions for conformation!!! He said the access fee and monthly phone price was INCLUDED in the $ 45 monthly bill. $ 31+$ 20 is not $ 45. My current plan is $ 60. He assured me there was NO HIDDEN COST!!!
I picked out my phone and went to check out. On my way, he tried to upsell me an iPad. Um, no! Then he tried to upsell me Bluetooth headset for $ 69!!! Seriously?!? I came in for tech support on my current iPhone5 and they’re trying to get me to buy so many unnecessary products!!!
$ 150 upfront plus a contract change. As he showed me where to sign, it showed that I would be paying the $ 150 plus $ 744 over 2 years for the phone!!! Seriously?!? And the plan was $ 45 for the Internet+$ 20 access fee+$ 31 for the phone+$ 11 insurance (that he said was included)+taxes!!! Also, he said the case, screen protector, and car charger were included. He failed to tell me it was included in a bundle that I would be charged an outrageous price for!!!
I made him pull up my current plan and asked him where that $ 40 access fee is that I am currently paying. THERE WAS NO ACCESS FEE AT ALL!!! I again asked why I couldn’t purchase the phone upfront ($ 299!!!) and use my current plan. He said «Let me talk to my manager.» He came back and said «Yeah, you can do that!!!»
He tried to scam me into paying $ 900 for a $ 299 phone!!! Plus add in all kinds of other crap!
In the end, the new phone has the same issue that I originally went in for tech support on my old phone!
I’ve been with Verizon for 15 years. I’ve never wanted to switch to another carrier until now!!!
BTW-​VERIZON PHONES ARE CONSIDERABLY CHEAPER AT BEST BUY!!! My iPhone 6s Plus that I got roped into is $ 100 cheaper there!!! Verizon doesn’t price match! I just keep getting screwed over by this place!!!

Being a reasonable, educated person, I was appalled at the customer service at this particular store. They’re awesome at sales, HORRIBLE with the customer service that follows. Five days in with a defective phone and Verizon call center was ashamed of how they handled my situation. Samsung said they should’ve exchanged it also but… NOPE! I’ve been with verizon for as long as I’ve owned a cell phone. Apparently that doesn’t mean much to this store… even after we spent hundreds and hundreds on our purchase there just 5 days earlier. The guy (Osman) who sold us the phones was there but never even came out to the front to admit he told us very clearly we could exchange the phones within 14 days for ANY REASON. Coward. Extremely disappointed to say the least. If I could give negative stars, I would.
I can only wonder if the owner is aware his/​her customers are being scammed by staff there. Manager was even more of a hot mess and the most unhelpful person there. Never again.

I came in here mid-​day on a Sunday expecting to wait. I’ve been in this store numerous times, but the last time was about a year ago and it was consistently understaffed and couldn’t keep up with the number of customers waiting. I walked in, and although the store was busy, they had plenty of employees greeting customers at the front ready and available to help. I was assisted by Andy. After discussing what was going wrong with my phone, he offered several different solutions and advised what he thought was in my best interest, cost-​wise. He was extremely knowledgeable and even found me more discounts on my bill that no other Verizon Wireless store had even thought to bring up or ask me about. He was patient with me and my rowdy toddler and despite several hurdles through out the transaction continued to help and work with me. Even the other employees in the store were engaging with my toddler and didn’t seem to be bothered at all by her impatience and helped me keep her occupied. I really felt comfortable here and will definitely return. Thanks Andy and all of the staff at Verizon Wireless on Sunday ⁵⁄₁₅.

0 STARS
I was told (after asking multiple times to get my finalized bill, and the Rep saying it was impossible) that I was finished paying off my service, EIP, and my last bill.
Then I spoke to a manager who also said I was done paying off my services. Then printed me out my final bill which they said I couldn’t get from them previously.
I looked at the bill with the store manager, and I asked him why there was a charge of $ 73 and he had told me I didn’t owe it, and I was done paying off my bills with Verizon. (Which I had for four months and paid $ 1663 to cancel because of all my horrible experiences)
Now four months later… I receive a bill for $ 73. I called customer service and they said that THEY THINK it might be «left over» from the bill I «almost» paid all the way off. I spoke to the customer service leader, he says «it’s PROBABLY left over from my last bill». But neither can explain where it’s from.
Also this same store does not keep ANY promises, so if they tell you they’ll credit your bill, they most certainly will not and you will go through hell to get it.
This isn’t even the slimiest Verizon I have been to, and this is a CORPORATE STORE!!! Very bad.

I usually dread these kind of stores but have to say that I had a pleasant experience at this location. I like that somebody checks you in when you enter while you wait for a representative. Dan Kunkle helped me out and was knowledgeable about the available phones and very patient about my crazy toddler running around distracting me. Everything was taken care of fast and with a very happy attitude.

This store on Marron Rd in Carlsbad CA is doing a disservice to their customers. I was not clearly quoted in the price plus tax for two phones. Worse, I returned to the store the next day, but my sales rep was not there so I would have to wait until he and a manger could review the situation. 5 days went by and no call. I called back instead and waited, on hold, 40 minutes to talk with a manager. It could have more had I not gone to the store while still on hold. The manager could not explain why it takes at least 40 minutes to hold. I was later called by the manager and informed of a credit, which is apologetic, but corporate and customers should know that this store lacks good customer service processes especially wrt customer communications.

Today I had the pleasure of receiving impeccable service from David Vorenkamp. My elderly mom who is, to say the least, technically challenged, was interested in upgrading her iPhone. Lucky for us David was there to help. David was so extremely patient, and respectively kind in asking questions without sounding condescending. He spent over an hour with us, making sure she understood what she was getting and how she could reach out to him if needed. No amount of words can describe how grateful we were to have encountered David today. Verizon is lucky to have this exceptional employee. Thank you !

since i’m trying to write a hundred reviews this year, going back and updating an old one means overcoming some emotional resistance. but since i was so hard on them last time, i really need to balance that out since the last couple visits have been pretty okay.
the quality of the service at this particular VERNON WIRELESS has certainly improved even if it has taken on a peculiar, robotic efficiency. it was kinda like being waited on by an automaton from the GREAT MOMENTS WITH MR LINCOLN exhibit.
on the creepy cult scale with CHARLES MANSON being a 10, the APPLE STORE (and i love my MAC computers, i-​pods, i-​phones, etc.) being an 8 and VISTA’s YELLOW DELI a 2, i would have to say this VERIZON’s a solid 7.
still, my needs were tended to in a timely, efficient and courteous manner and would certainly say they are headed the right direction.

I just want to give a shout out to Will for the amazing experience. Don’t get me wrong Verizon messed up my order on the phone for new iPhones and another store kind of gave me the who cares look… But finally going to this store and taking to Will he took care of everything and got us everything we needed. Thank you Will and your probably the only reason I am still with Verizon after all the issues before seeing you. I guess if Verizon has people who care like him I will keep the service, but I will ensure to seek out will for any issues.

Almost the worst service I have ever received.
I had to get my phone repaired through Samsung’s warranty program, so I was told I had to mail it out myself to Samsung. I would be without a phone for the course of time. A representive allowed me to purchase an iPhone 6 for full retail price to use in the meantime, and did not offer any insurance plans for it while I had it. I was told I would be reimbursed the full amount once I brought it back to the store.
I brought the Iphone back in after receiving my samsung in the mail and while driving there the screen cracked, and I was told I had to pay to replace it before bringing it back, and they can’t do it.
So I had the glass fixed, and they gave me almost all of my money back except for $ 35 that they said is a restocking fee that would be reflected as a deduction on my next bill… Its not there.
I have called the store four times to have this fixed, and every time they say someone will call me back the next day. No one does. No one will even help me. I have complained to customer service and they told me only a manager at the store can issue it back. I have a huge lack of respect for service skills this poor. My time is valuable.

Osman is the man!!! He excels at customer service and is patient. Took an hour and a half but I walked out with a new phone. If you go to Verizon ask for Osma, trust me he will find a way to help you. Thanks again Osman you rock!!!

It IS improving! And if you look at my reviews, I simply tell it like it is. It’s good to see the store getting itself together. Let’s face it, the people that work at the corporate store are Verizon’s representatives to its company. It’s good to see higher quality. Less scamming.

I have been a Verizon customer since 2000. I have always had excellent customer service over the phone and in the stores. This store in Carlsbad is hands down my favorite. I don’t not shudder when I need to physically go in to this location. Ever. My phone was stolen on Monday, by Tuesday at noon, I had a new phone (and a new iPad) with a stellar new plan! Chris Martin, the Solutions Manager, was absolutely a breeze to work with. He is knowledgable, articulate, great sense of humor, a wiz with the apple products, and compassionate to my situation. It is no wonder that he is the solutions manager, he managed a fabulous solution for me! The store is clean and efficient. Thank you Verizon for making what could have been a painful experience pleasurable.

I have been a loyal verizon customer for years and I came in on Saturday wanting to upgrade my old iphone. If I hadn’t of needed a new phone I would have walked out because the service I received was THE WORST customer service I have had. Kelsey was the associate that «helped» me. If you go to to this store make sure she isn’t the associate helping you. I had very simple questions like «how much more my bill was going to be a month» and she was very hostile and didn’t answer my questions! I wanted to ask for someone else, but I didn’t. I ended up purchasing a new 6s and she didn’t even offer to help me set it up. I wanted to buy a screen protector and case for my phone and she didn’t even offer them to me so I DID NOT BUY THEM. I hope she doesn’t get commission on my phone because she was no help to me.

First, I want to start this review off by saying that Melody is absolutely great. She is quick, to the point and she always gets the problem solved. This is the second time she’s helped me and I really can’t say enough good things about her.
I think the store could use some more seating seeing as there’s always a really long wait. The people are usually very nice however you can occasionally run into few employees that seem to have somewhat of an attitude. Today I had a good experience; got the problem solved relatively quickly and Melody was able to help me out. However, in the past it has been somewhat challenging to find a solution.
The only reason I’m giving this four stars is because of Melody. Just an idea to give you how long of a wait time you should expect I checked in to get my phone fixed at 11:30 am and didn’t get service or seen by anyone until 12:30. Thanks to her I was out in 10 or so minutes after being seen by someone. I’m sure there’s going to be reviews of pissed off people. They could probably use more employees in this store to help reduce wait times. Thank you Melody! You were wonderful!

Expect to wait. It’s Verizon. Everyone has phone issues. It happens. What’s nice is that they take your name and number and then you can wait, or they will contact you when your turn is up.
About a month ago, my brand new iPhone got stolen and I had to go through my phone insurance to get a new one. The first time I went into the store, they handed me a card and told me the phone insurance is completely done online, over the phone, and through the mail. Ok, so technically I didn’t need to go into the store the first time.
Second time I went in after I received my replacement phone, the same guy helped me out. He remembered me to! I thought the customer service was good. They are always super busy, and overwhelmed. I feel like when it’s like that customer service tends to go down a lil. But no big complaints. Whenever you walk into a phone store, expect for a wait.

I’ve been to this Verizon location many times seeing this being a corporate location and the difficulties that need to be solved can only be dealt at a corporate location.
I decided to finally write a review of this place because everytime I always come here, I get a really incompetent individual who makes things 10X more complicated than they need to be. So I always know to put my boxing gloves on before I come here! However yesterday was different! A good different!
I came here the day before, but was unable to do anything because I guess my mom’s company didn’t give her authorization to take her phone number. Very long story, but don’t need to go into detail. Then the day after, we tried again and were greeted by a friendly associate named David. We told him our complicated issues and how she needs to be added to my account, he did the necessary steps involved. He said he’s never done anything like this before considering the corporation she worked her has monthly Verizon bills in the 7 digits!
It took a lot of time and although she wanted the iPhone 6, they were on back order and wouldn’t be available for a few weeks, so she opted for the 5S. I understand that they are sales people, but I didn’t like how they kept pushing for only $ 10 more a month you can get a tablet. I would only get it if it was an iPad and, plus the product is always cheaper than the plan and I’m definitely data conscious, so I passed.
I was throughly happy with yesterday’s customer service, but overall I don’t like this location. I didn’t see the associate that was there last time who reeked of incompetence, however it seems like Verizon only cares about nickel and diming you to death! There’s only one reason I have Verizon, but trust me if it wasn’t for that reason, I would of been long gone. There’s lots more cell phone companies out there that have great service, cheaper plans, and nicer associates.