Sprint Store

Just had an amazing experience with this store… Customer service was unbelievable the employees were very helpful can’t see myself going to any other store in town

I to thank Arianna for all of her wonderfully help. As well as Donna, and Bianca, without all of there help the last few weeks I don’t know what I would do.

Tony and the rest of the staff at this location are all great! Everyone is always so helpful, I highly recommend this store.

Came in to get a new line and Tony the Assistant Store Manager really came through for me! He helped me save money on my current plan while still getting a new line and adding some accessories to my bill. Tony is the man! Always like coming back to this location, the customer service is great, and I love how they always greet me when I come into the store.

My experience with with the Oceanside Sprint Store was a 10 out of 10 experience. Donna Blackwood is the best at her job. Her costomer service is excellent, her ability to find out what’s going on with your bill has been exceptional. She is patient and listens to you with out immediately going into” bill jargen «. Thank you Donna for all your help!

Well let put it this way it’s the worse follow through with their word ever it took me and my husband 7 visits total for nothing, we ended up having to go to the store on Douglas dr. To fix all the mess they created for us.
First visit: up grade my husbands phone and add a line to our existing account for my mother in law
Everything was great Anthony and the store manager Donna helped us!!! They showed us a family plan for $ 322.00 a month we said heck yea!
By the time the bill came in it was 824.00 for the month of March. 2^nd visit can you fix this? Donna came out and said ohhhhh yea I know what happend, I’ll fix it for you and I’ll call you’ll today never did she called! 3 rd and 4 th and 5 th 6 th visit nothing happend at the 7^th visit to the store the manager was hiding from us never did she said hello or let me help you fix your bill but Anthony apologize like 4 times and took the blame for her manager stupid error! We had to pay $ 420.00 for the mistake and got it fixed at the Douglas store who had to call 3 times but gave us an great deal for our family plan! I won’t ever go back to the store and please Donna it you tell someone you are calling someone back, call them back don’t just play it off !!! You work for the customer be honest !!!

This store was great. I am not that into spending tons of money on a phone but I had no choice as I knew my old phone was on its last legs. I went in knowing it was time to upgrade to a better device. I was greeted by Tony as I entered and had to wait a bit as it was busy. Not long and it gave me a chance to take a look at the phones on display. I pretty much narrowed down my choices to an Iphone or a Galaxy but wanted to get some guidance from the Sprint experts. When my turn came up it was Tony that helped me. He was great. He listened to what I said and then we came up with a few scenarios from which I made a selection. I ended up getting a new phone and cutting my bill as well. He and Alec then took the time to transfer everything for me and then explained the phone’s features and give me a head start on getting comfortable using it. The guys were super professional and I would totally recommend this store. It seemed that everyone there liked being there and they seemed to be a great group who enjoyed working together and helping give their customers the best service possible.

This is the #1 sprint store I’ve ever been to. They were very helpful ever single visit, I come in there with an issue and they quickly find me a solution. By far the best prices as well as great special offers! Every employee in there is ready to help and take care of you like family. I have to give a special shout out to Ariana for providing me with exemplary customer service, Bianca the manager because she knows how to run her store and her AM Tony who was extremely helpful. There is one more lady that works there but I forgot her name, she was extremely polite and helpful as well, really genuine.

This store is awesome. The staff was very helpful. I felt like family when I was there. Eric and Luis kept me entertained. I got a hell of a deal and enjoyed my time there. And the manager is pretty cute too. She can cut my bill in half any time.

To sprint Executive management, I want to take the time to express my gratitude for the outstanding service I received on 1−19−16, at the store in oceanside, off of Jefferson and hwy. 78. The rep. From your company’s name is Felipe De La Pena what I needed was to activate my galaxy s6 provided by my employer. He answered all of my questions and within 10 minutes I was on my way home. Everything up and working perfectly. Awesome experience! Thank you Felipe! Professionally and sincerely Brian Newton C&R Drains & Plumbing Inc.

If I could could leave no stars I would! We have come to this store since we started with sprint and time and time again we have had problems. Within the last week we had two fraudulent lines put on our account by an employee and this store acted like there wasn’t a problem. We ended up having to report that employee to there fraud department because of this. Since this issue has been brought forward to their manager our account has charged an extra $ 10 and we were told that after we paid our bill for the month and received a confirmation email that we still owe for the month. This store has awful customer service and a wants to constantly add new things to your account claiming they’re «free». We ended up cancelling our contract and going to Verizon.

My Galaxy S6 was having problems, so I activated my old iPhone 4, so I’d have a phone in the mean time. I walked in with my Galaxy S6 because I was having a problem with it not recognizing my SIM card. They ran a couple tests, wiped the phone, and tried multiple SIM cards to no avail. They presumed the SIM card slot was broken, and that I try the Sprint Repair Store in Leucadia. So, I went there, thinking I just had bad luck, and all was well. When I explained everything at the Leucadia Store, they enlightened me.
They charged me $ 53.99 for a SIM card, but threw in a clip-​on JBL speaker as a bonus. The Leucadia Store looked up my receipt, and let me know that Sprint Corporate Store’s charge $ 20 for a SIM Card. What they’d actually done, was give me the SIM card for free, and charged me $ 53.99 for the speaker I didn’t even want. Crooks. In addition, they’d reactivated my non-​functioning S6, and deactivated my iPhone; so when I walked out the door, I didn’t have a working phone.
Avoid.

I cant even explain on how much the personnel in this place help and care about their customers they make you feel very welcomed the staff especially Felipe really knows his stuff and has great options that will best fit your needs and as for the rest of the staff Tony, Alec and Bianca trust me they will take very good care of you without a doubt. I really would not hesitate to come here its an awesome place with awesome people.

Very disappointed! Worst Experience Ever
Being a long time customer of Sprint; I have always gone to this store. Today was the final straw. I wanted to upgrade 2 phone lines. First the gentleman with black rim glasses «Andy/​Raul» I can’t remember; was rude and seemed as he was finding reasons not to help me. I always pay my bill with in the grace period and was not prepared to pay it today. He told me he would be able to upgrade my phones until I paid my balance. This in most cases would make sense however no more than 2 weeks prior did I upgrade my daughters phone in the same exact status. I told him why then and not now. He tried to explain that the system would not allow it. When I asked for a supervisor; he said he was one of the managers (yet his name tag only said he was an associate)
I left upset and he pretty much did nothing to stop me from leaving or explain further. Immediately after leaving the store i called customer service 611 to see maybe if something has changed or If the «policy» was a system default. Customer service was great and of course as I knew it! Guaranteed me that even in my past due with in grace period status that they should have upgraded me. They even offered to be on the phone with me if I wanted to turn around to try again. I called back to speak with a manager Tony. Tony DID NOT listen he began to tell me that his associate did nothing wrong, he did not once apologized for the experience or try to provide options. He told me customer service doesn’t know the ins and outs of their store. I reiterated that this store is a Corp store and he agreed so then why would the Corp customer service Differ in policies.
Bottom line I went to another store and upgraded my 2 phones with out a hint of hesitation. Was more than pleased the with the service I received there. GO TO THE SPRINT STORE OFF DOUGLAS in Oceanside! They are awesome and helpful

As I walked into this store I was greeted with a warm hello. All of the associates had a smile on their faces, ready and willing to help me.
I came in to see what I could do with my faulty iPhone. Eric, an employee, help me figure out my best options. I was able to upgrade to the newest iPhone (6s). I wanted to keep my visit as cheap as I could and Eric knew my intent and kept it that way. He was very positive and made my day better because I talked to him.
I will defiantly be returning to that store with my needs in the future.

My phone could no longer charge so I was looking for a battery pack and charger! TONY gave me life!!! He went above and beyond to help me with my problem. He was fast and efficient! He told me he was going to find a solution for me no matter what and he did just that! I can’t thank him enough! Team Sprint gave me the best service ever!!! Thanks again TONY!

I need to buy a refurbished phone for my teenager and I called this location to see what they had available. Raul was helpful and pleasant and said they had a Galaxy 3S available for $ 99. Great! Went to the store the next morning and Tony gets the phone for me and then says it is $ 120 plus tax. Of course I let him know about my conversation with Raul less than a day earlier and he has no explanation for the price difference. Thanks but no thanks. I realize it is only $ 20 difference but how can one associate say one price and it changes in less than a day with another associate? No longer interested in giving this store any business.

They started charging me $ 188 for one freaking phone line! It’s ridiculous! Not even a freaking warning! I’m changing plans as soon as I can. I advise you do the exact same

Liars & cheats!
Have been with Sprint for 3 years. Horrible service! It got worse when I moved from Orange county to San Diego. Although they, agreed that my service was WAY below par, they refused credit for poor service and I logged over 24 hours on the phone with them. The one time I was promised a whopping $ 20 credit, it never appeared on my bill. I finally finished my contract and they sent me a bill for $ 110.56 after the 2 hour phone call to cancel service ended with my paying my $ 180.59 IN FULL leaving a zero balance. One month later… Just spent 35 minutes ironing the overcharge out with them. If they had read the notes on the account, it is clear that I should have no additional charges. THEN they had the nerve to tell me I have to call their finance department and give them the information for a THIRD time. They can’t email it to them? NO was the answer. After I cleared up the situation with another 15 minute phone call, I asked for a statement stating that I had a zero balance, I was told I needed to print it online myself. When I stated that I have requested my password information at least 15 times, they once again promised to mail it to me so that I can log onto my account and print it myself. I’m holding my breath! Odd how I estimated about $ 3500 in honest money paid to them that they have been anything BUT honest with their service and empty promises made. Their customer service beyond sucks! Don’t think that you can email them either. You have to spend hours on the phone or download their app. Then if you are lucky you will get a computer generated response to call them! Good luck with that.

If I could give negative stars, I would.
I have been a Sprint customer since 2005. Not much to report., other than that someone years ago at corporate re-​set my password so I have NO PASSWORD and could never log in on the website, super difficult to get help on the phone with no password too.
Ok, so let’s use your security question then.
What’s your favorite hobby?
I DON’T HAVE ANY HOBBIES such as horseback riding, hiking, nothing I would ever choose as «my thing, that’s my deal» because I have a lot of things in life I enjoy, but not one I’d call my «favorite hobby» so that is NEVER a security question I would ever pick.
After much going round and round, it’s determined that the answer to «my favorite hobby» is actually the name of my elementary school. So someone again fucked up my account at the corporate level.
Last Nov my phone got smashed. I went in to get a new one, wanted to use their plan where you can basically get an iPhone and pay the cost of the phone over the course of 2 years, in lieu of a contract, however if you break away from them before the phone is paid up, you pay the rest, so it really is like being in a contract.
Phone companies must think we are all such complete and total idiots. Whatever, there is not much choice, you have to choose the lesser of 3 evils (Sprint, AT&T, Verizon) or go to a smaller corporation that tries to stick it to them (T-​Mobile).
In Nov at this Sprint store, the kid who was «helping» me said he can get me into that program, but wait, no I don’t qualify because my acct was originally set up as a business acct, not qualified. Ok, how about I change your acct to a personal acct since that business is no longer around? Ok. Great.
Oh, you’re not qualified because you are a new customer. What? Yes, your account was just activated today, actually about 1 minute ago. Yes DUMBASS by you, going into my account and fucking around.
Oh, also, you can’t get a replacement phone unless you want to pay full price, because you cancelled your insurance on the phone, like 2 minutes ago now.
WTF WTF WTF WTF
After 2 weeks of NO PHONE, I used my work phone instead, I got one rational person on the phone at corporate who understood what happened, and I was able to get a new, shitty, entry level android replacement piece of shit phone.
I just switched to T-​Mobile 3 weeks ago, got the iPhone, way better coverage than Sprint as well.
Just noticed today, that although they cancelled my contract with Sprint when they ported the number out, and closed my Sprint account, Sprint just charged me $ 93 for my monthly bill 4 days ago.
WTF WTF WTF WTF WTF
I call and get some girl named Jaz (in India) and she has zero explanation, complete bullshit.
I am reporting the issue to Wells Fargo for unauthorized charges, since Sprint is just giving me the run-​around.
It was bad from almost the beginning, but this particular store screwed up so badly last Nov and it just keeps getting worse and worse!
Sprint is a bad rash that JUST WON’T GO AWAY!!!