AT&T

This review is not pertaining to this store in particular but the ATT company as an entire entity .
Its my fault for getting into business with att. ill start with that. Uverse issues
started service august of 2014
problems
1.They messed up install date and had to rx l
2. gets installed and then they have my service order under wrong address so service disconnects and I have to call and spend hours on phone to sort this out .
3. huge promises are made ie extra promo gift cards tv packages blah blah all of which never come to fruition.
they just keep saying cars are the mail, youll get it soon. though bills make it to me on time. every time.
4. fro the mess up on my address they also had a hiccup that they gave me new equipment (which wasn’t the case) and decided yo charge me 150 $ for a missing equipment fee when all I ever had was the original equipment they gave me.
5. hours and hours of phone calls with them. the worst call are with Indians or other call centers not in US who torture you by dragging out calls you can barley understand. might as well be automated robots.
6. I get up set and cancel without talking with my partner. im told I have 2 days left in my billing cycle. meaning I could keep it on no charge … of course it gets disconnected right away.
7. i call to correct the error. new order needs to be issued … she does me THE Favor of waving install fee. oh joy. new tech needs to come out
8. without permission or my knowledge ATT runs my credit again ! HARD inquiry. never said a word about it. my service wasn’t even suppose to be cancelled immedietly .
9. credit score drops 28 points with ATT stamp marked on hard inquiry.
10. now going to affect my family getting a house :/​. ran into a road block over freakin tv and internet. so silly. never would of thought
11. looking at the rest of my contract as a prison sentence… it ends august 2016 but if i stop deciding to being treated like crap. ATT will charge me 300 $ early termination.
PRO
The one good thing is ive learned not to do business with service companies who want to contract you in. i will never do that again nor would i ever do business with them again. # lessonlearned

A few days ago I went in there and Even on a weeknight with one other customer in the store our wait time was 30+ minutes. Then the guy that helped us seemed like he didn’t know how to communicate any of the products or services. Once we decided on an upgrade plan he gave us a figure of how much it should cost. But when we checked out the price had jumped up by over $ 200 somehow. I will not go back to that store ever!

AT&T is the MOST INCOMPETENT corporation in the Country. It is too big with thousands of employees who are not trained nor supervised. The right hand does not know what the left hand is doing There is no accountability and no viable competition.
Where is the PUC and/​or Attorney General when you need them. What a joke!!!

I came in to pickup a phone I had ordered online and have been here for fifteen minutes while they just get a box out back. this is insane.

Wait time is God awful but once we got the help we went in for the service was very good. Nicky is very helpful and funny! They need to work on the horrible wet dog smell though.

Wow. I came to this AT&T store yesterday and left getting more and paying less than what I expected. I wanted to get a MIFI device for my Macbook so I could work more on the road. The initial girl who greeted me was very friendly and professional. She was a little bit unclear as to what I was asking for, but she queued me up to meet with Amir who works there and he came over very shortly to help me out.
Amir was super helpful, took some time to understand what I was trying to do, and even checked out my existing AT&T plans to see what the best data plan options would be for me.
I didn’t feel pressured at any time, I felt like I was being presented with more options that what I was aware of and that helped me to get the MIFI I wanted, and increase my data plan (more than I thought I could) for far less than what I expected it would be.
The MIFI works great by the way, but my review here, and all five stars, is about the customer service experience. I felt like their priority was to help me, and not just sell me something.
I did come in on a weekday and around noon, so that may have helped since it wasn’t too busy at the time.
I would definitely come back here again.

Samsung Galaxy S2 stopped working exactly 14 days after 1yr warranty. Was told by phone I would be able to replace at store by a cross upgrade as I have four phones on this account. In store I was informed that this is not policy without contract renewal of the phone number you are cross upgrading with. Unfortunately for me I was unable to add a two year contract with that number because I must cancel that number in January as my son is moving to Canada. The employees at that store understood my predicament and called both AT&T customer service and Samsung to see if they could honor the false information I was givin by AT&T customer service or get Samsung to allow some kind of exchange for my faulty phone. Neither attempts were successful, but Tera and Derick did everything they could to help me and I appreciate it very much. Upon returning home I was fortunate enough to get the right customer service representative, Tracy, that not only gave me the upgrade but shipped me the phone that I originally wanted for less then half of what I would have paid while in the store.

I’ve been a customer forever, and wanted to add TV to my complete coverage. They sold me a package which was to be $ 118/​month, and my first bill came at $ 270. It took me 3 – 4 hours to straighten out the mess with AT+T. I contacted the 2 sales people at the store 5 times asking for help, and no one responded. Avoid this store!

Samsung Note 2 stopped working, AT&T is my provider, therefore reason for my visit. The location is easy to find and accessible, and its a large store. The girl who welcome us was friendly and helpful. She gave us two options on if we wanted to wait for their tech person or call AT&T customer service who would do the same thing as the in-​person store. We waited and called to see what option was going to be faster. It was the phone call — so our problem was solved over the phone.
The only downside was one of the employees, who simple didn’t understand the words, ‘we’ve already been help’ (he was a floor-​sales person) and ‘we’re on the phone with your customer service’ in short, please stop asking questions. And, the music from the beat box was incredible loud for three customers in the store at 8:30PM.

Tried to renew one of our 3 phones less than 30 days in advance and the assistant Mgr Matt was completely unwilling to do this. No reasoning given. Also, we originally started out with one sales rep and midway through we were dumped off on another sales rep and had to start the process over! I have been to this store before and have always received HORRIBLE assistance! I would recommend going to the store in downtown Vista.

Overly strict late payment policies… overdoing it I think… They lost my Uverse acct and will lose mobile asa I can get a good plan for the iPhone.