Las Villas De Carlsbad

When I first checked my mother in eight months ago, I was so happy to find a living space for aging people that still had heart and soul. Gave #ElmcroftLasVillasDeCarlsbad a great review initially… A LOT has changed of late… «ElmcroftCarlsbad» has turned corporate, energy has changed, staff upset and leaving… Furthermore, #ElmcroftCarlsbad decided to increase my mother’s monthly dues almost $ 800 a month with NO WARNING! My mother receives NO extra help besides getting into shower three times a week. All her meds, laundry, taking to doctor appts, etc is performed by her or one of her five children who LIVE in Carlsbad! This situation here at this #ElmcroftCarlsbad property STINKS and they better address before they start loosing elderly folks who choose to partner with their establishment…

My mother came to Las Villas de Carlsbad, a subsidiary of Elmcroft Senior Living after falling and breaking her femur approximately six weeks ago. She had completely healed from her open reduction surgery and was undergoing PT in hopes of returning to her apartment to live with my father. She was considered a fall risk and had monitors on her bed and on her wheelchair. Even with the staff aware of the situation, I received two calls informing me that my mother had fallen and the staff had found her on the ground. One incident resulted a noticeable bruise on her forehead. During a continuing care meeting with five members of the Las Villas De Carlsbad’s staff my brother and I made our concerns known and were assured that the staff attending to my mother would be instructed that she continued to be a fall risk. Unfortunately, I received a call late last night informing me that my mother was left unattended in the bathroom and had fallen again, the Third Time !! This time however she fractured her hip. She had to be transferred back to the hospital and is awaiting surgery now.
To top it off, LVDC, just called and said that we must agree to pay 275/​day to hold her bed or they cannot insure her return… Really??? THE GALL !!

Okay. Yesterday I was harsh, again. I think the food is overcooked too often. HOWEVER, I have also said some the BEST meals I ever had were right here. Yesterday, the pulled pork sandwiches for lunch were great, and those special fried potatoes were a treat! The salad bar is ALWAYS a winner and Gary (chef) makes the BEST homemade soups you will ever have. But, don’t move here for the food, move here because you won’t find better or kinder staff anywhere.