Emeritus at Carlsbad

Have you ever tried to sleep when you are so upset that your mind will not stop running? When your mind runs like a hamster wheel and your head is boiling? That is how I feel about Brookdale. The hamster wheel is not only a metaphor, I literally have to circle back to every single request that I make to them because they never follow through.

My mother was recently transferred her from Tri City (via LifeHOUSE). She was only there for three days. However, our particular experience was stellar. I’m not sure of names, but the Case Manager and the Director of Nursing were BEYOND HELPFUL and honest with us as to the additional care my mother so desperately needed. They set up an evaluation with an Acute Care Facility and we chose to have my mother moved… not because she did not receive fabulous care during her short stay, but because her condition required additional care that they were not set up to provide. In the event my mom recovers and requires additional care, we will push for her to be placed back here at what is now Brookdale. xo The only drawback for us was the lack of parking.

This facility is now Bookdale Carlsbad. the management and staff are caring people who want the best for residents and listen to family con erns. They involve the residents family in monthly special dinners and activities. Ola, the activities director, is warmand funny and deals well with the seniors, many who have little memory capacityand can be critical.

DO NOT PUT YOUR LOVED ONE (S) IN THIS HELL HOLE! Nice appearance but so deceptive. They do not care about the residents. 4 Emergency room visits in 8 days! Toenails so overgrown they wrapped around and under each toe. Pain meds not given on time so wore off. Too lazy to see or do what the resident needs. When asked about any daily care or activity staff answered «I don’t know anything». Stayed way too long — found a better, less expensive place. STAY AWAY FROM THIS PLACE!

Very poorly run and overpriced facility. I kept my loved one here way too long since it’s very hard on the elderly to move them but after I moved him out I found a much better place in Restful Homes for considerably less money.

Um… yeah, I would give this place minus minus stars but I can’t. I frequently visit a friend who I used to work for as a private caregiver and am always disappointed. The medication and resident assistants always do things that are just not the same/​correct (meds at 8 or 10 am, showers not apparently done, sometimes in the same clothes for multiple days, medications that are given after lunch instead of before, resident being in dining room two hours after breakfast, no exercise walks).
Also, when I ask the med techs or or RA’s what the protocol is they can never say what it is. I think there are no written procedures for the employees to follow, and I say that because they can never show me any protocol they are following.
It is not the RA’s and Mt’s fault but the management of Brookdale/​Emeritus including Sasha, Sabrinia (care director) and HR, who don’t require adequate training procedures top properly equip personnel for the jobs they are performing.
Don’t put your loved ones here unless you can’t afford better.
Food sub-​par, medication management personnel not trained for the job and RA’ s very rough with the residents.
Make sure what you are getting into.

Past Director Xx XxXxxxxx, and his over-​zealous minion Xxxxx (I wont post their names because just spelling them out, boils my blood)…bottom feeders… threatening to put my Poor mother in the parking lot if we didnt pay her bill on time… her stay there was a horror story. It’s ok… she’s gone now… to a much better place. Your day will come. and maybe then, when you’re slumped over in your wheelchair, cold, needing a blanket, and no one comes to help… you’ll get it…

I removed my previous review and will put this simplified one in its place because Emeritus posted a comment on my previous review saying they were confused by it and had hired a new director (implying things would be better I guess). Big deal. Look elsewhere, despite their claim that a government agency gives them a glowing review, the family members of residents do not (check the other reviews, most are 1 star) Coming in and looking around, it looks nice. But living there and being ignored is not. We have removed our loved one, and they are now in a place where the caregivers have been awesome, including actually caring about their residents.

Terrible! Went for a tour here as my mom is going for a knee replacement and we need a place for her to rehab.
The girl giving the tour was a disaster. Her first questions were all about money and how we were going to pay, as they are an «upscale» facility. Followed by my profession, earning, insurance.
Mind well, this was AFTER i told the admissions representative that insurance covers everything after a $ 500 deductible, which I can pay in cash, if need be.
So on to the tour. She walked incredibly fast and was disconnected from us. Remember, my mom needs a knee, so she has a walker right now to get around.
To top it off, they have no internet. We were told they are looking at option and hope to have something in the next 6 months. Whatever!
Further, we had some questions regarding food, physical rehab, protocol for emergencies, and other standard questions.
We were met with «I don’t know. I’m here to show you around».
I just wanted her to show me the door out!

My father was here on several occasions. I speak highly of the careworkers and staff. They are not equipped to deal with dementia, however. I didn’t care for the ‘corporate’ decisions. Emeritus is a big corporation and there are things I didn’t like which couldn’t be changed because of ‘corporate policy’. For instance the televisions in the room are TINY. An elderly person (100% of the patients in a nursing home) would have difficulty seeing the screen. The walls are paper thin. Although the facility has wireless Internet, they refuse to allow family members to have access. Unbelievably ridiculous in my opinion.