Macy’s

I am writing about an excellent customer experience I had the other day. I had a complicated Macy’s Credit card transaction to accomplish, and Manager Brandee Betsekds spent a great deal of time to solve my problem and make it all work seamlessly. Thanks for your help and hard work. RC

This review is only about my experience at the Lancome counter. The staff are wonderful but because I was picking out items for their special and had a few questions I was standing with two lights shining directly onto my face and the heat was unreal. I was sweating bullets. Mentioned to the clerk how hot it was as she was fanning herself but she just smiled and said we have asked to have the lights turned away from the counter. If someone actually reads these reviews twist those lights off the customer’s head as that area was very hot. Not to mention the ladies were very uncomfortable.

I was not impressed when I came in tonight. I wanted to pick out a new eye shadow and make up primer from the lancome counter. I was not greeted by either sales lady in the vicinity. There was a couple I could see that was waiting to be helped as well. When I did ask one of the women for help, came over opened the drawer and blew me off. The other sales girl came over. No one asked if I had any questions or needed any help. The make up people in the rest of the store were equally unfriendly and unpleasant. The only reason the review is getting two stars is because atleast the department was semi clean and even that is stretching it.

Tried to return home products purchased online at this location today. They told me because they don’t sell home products at this location that they could not accept my return because they can’t send it elsewhere and would have to «damage out» the products.
I’m sorry — that is garbage. First of all, if I could only return it to a location that sold home products that should be very clearly laid out online where I printed my receipts so that I could return them to a store. Second, I find it beyond believable that Macy’s isn’t pulling product from any of their stores back to a central distribution center on an at least weekly basis and therefore easily able to return almost any product sold, especially something like curtains and curtain rods. I believe it was lie to say that if they took back these products they would be discarded. No wonder this company is doing so poorly.

I have been shopping here for 3 years and I have had only good experience! Always find what I need and friendly customer service!

This is a small Macy’s, and I generally purchase online because of the larger selection. When I have returns, I take them directly to this store, and always find the process easy and efficient. I like that returns can be made at any register and you don’t have to go to the bowels of the store to find a customer service center.

Awful small place. There is nothing to shop for. It’s not the same with Valley Fair Mall in Santa Clara. Not lot of people shop up there. Not a lot of Staff. It’s Cube place. Not going there in the near future.

Review is about the Women section & Bra section
I normally don’t write negative reviews, as I feel it is not worth my time, but this was so bad I just have to write about it. If I could give them zero stars I would.
On the first floor they have makeup, purses, shoes, lingerie, and almost all of the women’s clothing except for the Women section (aka Plus Sizes). That section is upstairs BEHIND the linens section TUCKED AWAY in a corner making you feel like it is a reject section. Yes we Macy’s will carry your size, but don’t expect us to make it easy to find, don’t expect it to be clean, nicely stocked, organized, or even staffed well.
My size is XL or XXL in the Regular women’s section, in the Plus Size section I am a X (sometimes called 0X) or 1X, depending on the type of clothing and clothing line.
The Women section upstairs was not organized well, many hangers were broken, sizes were not in order, dressing rooms were dirty. The lady working there would help you, she was nice, but if you didn’t need help she wasn’t doing anything to cleanup or organize the section. Now really why should she, the section she is working is obviously hidden for a reason, if the store doesn’t want to put it with the rest of the Women’s stuff why should she go out of her way to keep it nice. I tried on 4 shirts and 2 pants, all of which didn’t fit right at all.
*** 2 out of 6 of the hangers were broken.
*** None of the racks I went through had the clothes in order by size, sometimes not even by color.
I also shopped multiple sections downstairs as well. In all of the sections downstairs, even some of the clearance racks, the clothes were in order by size and color (XS through XL, sometimes they even had XXXL). None of the hangers were broken, the sections were clean, well organized, nicely arranged, and inviting. The dressing rooms were also clean, nicely organized and maintained. What a complete contrast to the Women (Plus Size) section upstairs. Really tells you how much they don’t want Plus Size customers.
Now on to the Bra section, how so completely frustrating. Most but not all of the Bras were organized by manufacture and color, but NOT by SIZE. You had to dig through the racks, looking at each individual bra to find your size. It was like searching for a Bra in a discount store. Even then I have found more organized discount store Bra sections.
Now after my experience in the Plus Size section and Bra section why should I purchase the $ 170 purse I found shortly after walking into the store. Really I don’t think so, if later I decide I have to have it, I will be purchasing it at another store, maybe even another Macy’s location.
I should point out that this Macy’s does not represent all Macy’s I have had excellent experiences at other locations in the Plus Size section and in the Bra section. I have had excellent help in both as well, and they have been on the same floor and the Plus Size section felt like just another section in the Women’s area.

True, the Capitola Macy’s is a small store and it has never had the depth of merchandise choices that larger stores do. But when I went into the store yesterday to do some shopping, I walked round and round looking for Petite clothing. When I asked a sales associate where the Petite section had been moved to, she responded that the store no longer carried Petite sizes. She also said that many customers had complained about the change. I’m one of them. I have little reason to shop the Capitola Macy’s now. What is a vertically-​challenged person supposed to do? Drive 30 or more miles away to a large shopping center, I suppose. Don’t know that I’m likely to do that often. Perhaps on-​line shopping is getting more of my business from now on.

Well people that are used to shopping at Macy’s in Santa Clara County think this is a small store, I get their point, but the staff and our little Capitola store is very very friendly.
Yesterday I went in to buy a piece of luggage I encountered Kathy in the men’s department and man did she know what she was doing. If you need luggage and you want to talk to somebody who’s traveled find Kathy, she is incredible!

This is a small Macy’s so they don’t have everything the larger stores have. The mailers have to be taken with a grain of salt at this location. We’ve always had great customer service at the fragrance and jewelry departments. The associates remember us when we shop there and get to know what we like. The HR dept is kinda weird but other than that this is really the only upscale department store in the county.

I was very pleased today! I got some new makeup and all the girls were very helpful and actually looked like they wanted to be there. Every product she put on my face she explained the best way to apply it, take it off, and what/​how to wear it correctly. Also I loved how they knew everything about every line that they offered. I felt every pleased and still do! I’ll be back soon for more goodies!

I’ve lived in this area all my life and shopped at Macy’s many many times, that ends today.
Today I Had the worst experience of racial profiling I’ve ever experienced in a retail store, maybe because being Sunday I’m not dressed in professional attire, who knows.
One week before Christmas I was at Valley Fair and stopped by Macy’s to pick up a cologne for my Christmas dinner party. The customer service there at Valley Fair was outstanding, and the Sales person took his time to show me what their best sellers were. I couldn’t decide between Bleu by Chanel or my all time favorite LaCoste. The sales clerk advised that I buy them both and assured me they had a very flexible and customer oriented return policy.
Today I decided to head into Macy’s and return the Chanel cologne. I was going to drive back to Valley Fair to do my return, but my daughter who used to work at Macy’s in Capitola assured me the staff was way more professional and cordial here in Capitola.
I Immediately noticed the stair down from the only clerk working the counter at the fragrances department. Then instead of offering assistance directly at me with a smile since I had been waiting and was my turn, he says out loud «does anyone here need any help with fragrances». I felt disrespected and very upset. Why wouldn’t he ask me directly? Am I invisible? Or just wanted to be condescending?
I explained I had purchased two colognes and I had decided to keep the Lacoste and return the channel. The clerk said there was nothing he could do because I had forgotten the receipt. By the way, I did tell him if I could at least get store credit, he looked at me with a smirk and said «sorry I can’t even give you store credit»
I said come I’ll find my receipt, which by the way had never been an issue. I then went across the department to ask for some tshirts in my size, while there, the fragrances clerk took the time to call the associate who was politely assisting me to tell him not to return the cologne. Which had never crossed my mind being a t-​shirt department. I felt humiliated and went up to him and got his name and his managers name, because this type off behavior is not what I know Macy’s is about.
Employee name was Erick
His managers name is Jessica
This occurred today 01/​11/​2015 @ around 3:30pm

Love the knowledge of Sierra in the luggage department. Very friendly and saved us money on our purchase.

This review is less about Macy’s as a whole (it’s fine– small but they have a nice selection of stuff) and more about the make up department-​my girl Hilary in particular.
I went in today because my foundation has been the wrong color for like 4 months. I like the «Naked» foundation by Urban Decay. The last two gals who color matched me gave me the color «1» (to be fair I am *quite* pale) however this was even too light for me.
So today I went in and a gal named Hilary helped me. Right off the bat she guessed I would be a «3» or a «4». She took my make up off (after asking if I minded and how much to take off) and did a little swatch of each shade on my cheek down to my neck.
The 4 was more of a match than the 3 but to be sure she did all over coverage with the 4… it was perfect!
Since I had to go to work later we figured HEY might as well do a whole make over eh? I ended up leaving with a new powder as well as a bronzer/​highlighter/​blush palate. It was more than I anticipated purchasing when I first went in but at no time did I feel like I was being pressured into buying every product she showed me. Everything just looked so nice… It didn’t hurt that homegirl was so excited about the products she was showing me… Nothing like believing in what you sell!
After we got my base face makeup situated we proceeded to do brows, eye shadow and eye liner. I lack some serious talent when it comes to putting on eye shadow so I really appreciated when Hilary showed me a simple, easy and not too over the top (for my personal preferences) method for applying shadow.
It was such a wonderful experience! I think the Macy’s makeup department has really improved so much. The other gals who were working would stop by, always being complimentary and occasionally offering a suggestion. Seemed like great team work.

This store has a nice selection of clothing for all ages. Salespeople are friendly and helpful but not overzealous and don’t bother you. Pleasant place to walk around even if you’re not looking for anything in particular.

I have received nothing but superior service on my last few visits to Macy’s Capitola. The sales associates in the women’s Impulse Clothing Department really go above and beyond and deliver top tier service. On my last three visits this year the sales associates all took their time to make me feel like a valued customer/​cardholder. The sales team meetings seem to be paying off. I heard other customers very pleased with their shopping experience.

Yesterday the ladies in the Impulse Department did an exceptional job. I couldn’t have been more pleased with everything. One sales associate helped me try to find my desired size by running an item locator search and even pored through several rounders trying to help him find one. The sales associate at the cash wrap produced an additional Macy’s coupon for me to use. Even though I had my own Macy’s rewards coupon, my coupon was only good on sale and clearance items. I had a few tops that were regular price and she was able to help me reap additional savings, which makes me very happy.
On my last three or four visits, I’ve had similar personalized experiences. The front-​line employees always make me feel important and welcome. Fashions and merchandise are always on trend and displays are always neat and orderly. Choose Macy’s Capitola for a seamless engaging shopping experience.

Macy’s in Capitola does NOT have formal wear!

*******This review is for the MAC store inside***************
My wedding was planned in 5 weeks from the other side of the country due to a sick grandma. The makeup artist that I booked online canceled 4 days before the wedding and I rushed to the nearest MAC to get a makeup consult in hopes of doing it myself.
Luckily, Mallory was working the counter! She gave me a makeup trial with a sexy red lip AND she offered her services as a freelancer for my wedding day. What a lifesaver! She was a total professional: prompt, patience and good-​natured about the long drive to Big Sur. She worked with me to get a natural look that kept all day and she did my mom and sister’s makeup in record time.
THANK YOU MAC & Mallory G!
Check out her style on Instagram:

2 different reviews: one is for the women’s clothing department, the other is for the housewares department.
Women’s clothing: came here on New Years eve to purchase a little black dress in a hurry. I couldn’t really find anything I wanted, then all of a sudden, this awesome client services girl came to my rescue. I think she pulled 10 dresses for me that I hadn’t even seen while I was looking. She knew where everything was too. So speedy, efficient, and pleasant. I hope I run into more people like her in the store.
Housewares: came in to buy a juicer. It was on sale, and I got a 10% discount with my Macy’s card. I was so stoked when the guy helping us knew so much about the product, return policy, warranty, etc. He even answered some questions about sheets. Excellent customer service!