Pier 1 Imports

I’ve shopped at this location twice and both times it was a pleasant experience. The Sales Associates and Managers were quite friendly and helpful. This store is large and carries quite a bit more furniture than other locations.

They allow dogs in their furniture, etc store which makes it smell. Horrible for customers that allergic. Only the Santa Cruz store allows this.

I shopped at this store a week ago and bought 3 blue full price stools and was given a coupon for 20 percent off my next purchase and I asked the sales associate if I could come back in a few days when the coupon started and get a price adjustment, she said yes. I went back in days later with my coupon and receipt for my promised price adjustment and the manager told me she would not do it and she claimed the coupon even stated they don’t do price adjustments. I asked her to show me where on the coupon it said that and when she looked closely at it she said oh well it may not say that but it’s our store policy. I explained how the sales associate told me previously I could get a price adjustment and that’s why I bought the stools at full price. She did not care. She then continued to tell me if I brought all three stools in she would then price adjust them but may have to hold them for a while. Well I’m 37 weeks obviously pregnant and she is asking me to basically load up my car and bring this heavy merchandise back to the store to get the adjustment.
This store does not care about their customers or customer service. Though I get their coupons in the mail I will never shop here again. It’s really over priced. A similar store that is wonderful is cost plus world market. At cost plus returns are always a breeze and so are price adjustments. At pier one returns and price adjustments are awful.
The capitola Pier one imports does not stand by its word and does not care to keep loyal customers coming back.
If you do decide to shop at capitola pier one imports never buy anything there full price. It will go on sale or you will get a coupon in the mail shortly if you sign up for them online. Then you will never put yourself in the position of needing a price adjustment.

My boyfriend and I went out shopping to add a nice touch to the house so we chose this store to make some purchases. We were immediately greeted by an extremely friendly woman, Libby who directed us to the area of the store we needed to be in. Stacy then came up to assist us with finding the perfect furniture. In what seemed like a few minutes we had already chosen 4 pieces we loved and decided to buy. Stacy was so professional, helpful and sweet. Men hate shopping because us women literally take forever to make a single decision but in this scenario it was quick and easy thanks to Stacy who made my boyfriend’s life much easier haha.
Pier 1 has beautiful furniture and it’s actually pretty reasonably priced. We will definitely be making another trip there soon for more home improvements.

Went there like 2 days in a row and both days staci helped me perfectly and was so nice. She is the best thing about that place. I do like their stuff. Pricy but nice.

Krista, was great and helpful!

I went yesterday to get a serving tray that was on sale and again today to exchange it for a new one (the first one was broken) and I was greeted with excellent customer service on both days. This displays make this place look absolutely beautiful.

This Pier 1 Imports has all the items that a typical Pier 1 Imports gets. I am thrilled that the store sells jewelry again. In the 1990s, all Pier 1 Imports Stores sold jewelry and clothing. I miss the clothing but at lest they brought back the jewelry. The prices on merchandise here is reasonable. They get good sales. Yesterday, I was in this store as the necklaces were 20% off their original price. The collection of items for sale are items from around the world. I noticed that this store has started to carry Christmas ornaments. It is funny that it is not even September yet and they have started to display Christmas decorations for sale. But then, many stores have started to place out their Christmas merchandise earlier throughout the years. Anyhow, the clerks here are very friendly and helpful. Overall, I really enjoyed shopping at this Pier 1 Imports. I just wish that they would bring back the clothing selection like they use to have.
Pros:
–great selection of ethnic jewelry, furniture and more
–is a chain store with a e-​newsletter
–great seasonal sales and clearances
–best time to come is when they get holiday merchandise esp. for Halloween and Christmas (it is the cutest stuff ever!)
–very clean and organized store
Cons:
–sometimes the costume jewelry can be pricey
–miss the clothing that the store chain use to sell back in the 1990s but thrilled that they brought back the jewelry

My last visit here was horrible but that was 5 yrs ago.
I recently went in on a whim. WOW! What a huge step up.
Vicki and Halli helped us choose decorations and both were
friendly, helpful, knowledgable and super personable! Great place.
It ROCKS!

I like Pier 1 Imports. I enjoy looking at all their stuff. I went today and the staff was very nice. They have a lot of decorative items for the house. They have furniture, kitchen items, and more. Inexpensive to moderate price range…

HUGE UPGRADE!
I came here yesterday and was super skeptic after my review four years ago.
I was warmly greeted by several individuals who totally bent over backwards to help us out. The ladies working there today listened to what we were looking for and then went out of their to provide several options. We ended up with a cute wicker basket-​esque for our magazines.
MAJOR UPGRADE
There were several chairs and tables that looked promising… might have to come back

OK, i like the store. they have cute stuff sometimes but its way too pricey! i wouldn’t buy anything like a couch or dishes because it’s cheap and too pricey for what your getting. there’s never enough help at the counter and u usually have to put up with phony corporate jumble.

Wow — same experience as Vicky T. There’s either one lone person working the cash register and «everyone else is in the back» or I’m wearing flip flops and shorts and get ignored. Something tells me there’s a problem here.
Apparently everyone who works here LOVES to hang out «in the back.» It’s the mystery of the Capitola Pier One: what is in the back of this store? Possibilities:
* Freshly-​baked cookies.
* A unicorn.
* Soft, cuddly puppies.
* A disturbingly accurate Ouija board.
(Or maybe «in the back» just slang for «surfing» or «smoking pot and chatting with the guys next door at Hollywood video?» That’s probably what I’d be doing.)
I’m giving them an extra star because I like some of the stuff they have and I’d be lying if I said the Pier One Mystery Of The Back Of The Store prevented me from buying the lamps, candles and pillows that currently decorate my home. Plus, the last time I came in here the one person who was actually «up front» was doing a great job trying to keep on top of things.