T-Mobile

I was waiting in line for more than 20mins… 3 sales are talking to customers but some are more like chit chatting… it ia kinda unacceptable…
Appreciate their patience to customer, but does it really need over 30mins to serve one customer? Seriously?

Billing was as promised and my phone case and screen protector was added on to split payments with my bill which my old provider never did for me, really convenient and the phone itself has been great!

Tried to get service from these guys. When I first got in it felt pretty good and the guys seemed nice, however the manager there is a little smug. I had an altercation that needed some attention and I got blown off. Came back later just to get blown off again. Minimal help was offered and he withheld information from me that could have helped me resolve my issue.
If you’re looking for personalized service go somewhere else, they don’t have your best interests in mind.

Disorganized, and chaotic.
I walked in on a Friday at 6 pm. All the workers were occupied. I was asked to put my name on list and wait until I was called. Four people walked in after me and for whatever reason all four of those people were attended first. I thought it was probably because they had issues that could be resolved faster, but it wasn’t. I finally asked how much longer I would have to wait and they said I was next. A short while after, a couple walked in and sure enough they ended up being helped before me. So I left. I spent 45 minutes waiting and wasn’t even helped.
I suggest you go to another store if they’re busy.

If I can give zero stars I would, thanks to your a attitude you lost your commission. If you don’t like your job that provides customer service then this isn’t a job for you. Everybody please do yourself a favor and go to another T-​Mobile that actually wants to serve you. The bitterness is too real here !

Slow they take forever to get to you. They use to have a kiosks where you could just walk in and pay your bill and be done with it. Now you have to talk to someone who tries to up sell you on everything. Now they take your name like your waiting for a table in a restaurant just to pay my bill. Will set up the auto pay now! The staff kindness comes off as the most labor intensive part of their job we would never talk to each other outside of this transaction so why do you give a dam «What I got going on this weekend?»

I’m new to cell phones and am limited in my knowledge about service. However the staff at the Hamilton location are very knowledgeable in cellular communications they are patient and take time to explain in simple terms. They provided and helped to guide me in the best plan and phone to fit my current needs. Im extremely satisfied with their service. I am a service manager for a local auto shop and I realize the importance of great customer service and in my opinion they truly understand this concept. I would like to note April Ruize stands out as an exceptional retail store associate. She is an asset to the company. I highly recommend this cellular store for anyone who considers customer service to be of value!!!

Other reviewers are right, customer service is really lacking at this T-​Mobile. Yemi is the gal to avoid…
I have a family friend visiting from out of country for about a week and wanted a prepaid service. I decided to buy a SIM ahead of her arrival to save time, so she won’t waste half of day at the store. I waited close to 45 minutes, only to be told they don’t match the deal running on their own website for the SIM card. They insisted on selling me a phone and a plan and then will provide the SIM for free, even though I mentioned it’s for a visiting friend who is not here yet and who is bring an unlocked phone. The whole thing feels very shady like you are wheeling dealing with some character off a street corner.
If I wanted to buy a phone, I could have gone to many stores like Target and Walmart, that carry prepaid T-​Mobile phones and wouldn’t have to wait 45 minutes.
Don’t waste your time here and go to AT&T or Verizon where they actually care about and want your business. For a company that is forced to lower their plan pricing due to poor coverage, these people sure have a lot of attitude.

Went in to get a loaner phone since the screen cracked on my Nexus 5. Service was extremely cordial and prompt, in and out within 10 minutes. Bryan was great in explaining everything to me – wonderful experience overall.

Worst customer service. They make you wait for 30 minutes while they make small talk and drag out sales and simple transactions. They finally told me to just call the customer service line.
Spend 15 minutes and drive to another T-​Mobile location to save your time.

I pre ordered my galaxy s6 edge. Received my phone in the mail today. I went to the nearest t mobile store. I was greeted right away. The lady that worked here was very helpful and activated my Samsung phone.

So, this review is partly for the Hamilton T-​Mobile, but mostly for T-​Mobile in general. For the most part, I was satisfied with the service I had from them (just a hotspot, no mobile/​phones). Customer service over the phone was fine, never had a problem with the device, etc. That’s the only reason why this review is two stars instead of one.
HOWEVER, upping my data for the hotspot is where things got shady. SUPER shady.
So I go in to up the data from 5GB to 9GB. I was informed that the «easiest» way to do it was to «cancel» my existing account and open a new one. Didn’t have to change my info/​switch devices/​etc. so I figured if it’s easier for them, whatever. Didn’t seem easy to me after five phone calls and thirty minutes, but again, whatever.
So three weeks goes by and I start getting calls from EOS CCA. A pre-​collection agency. Telling me I have a $ 30 debt with T-​Mobile. WTF? I called customer service and went into the store and, because I had a «new» account with them, was told I didn’t have a $ 30 outstanding balance. Because technically, my account was paid up; they couldn’t see the «closed» one. Freaking out, I called EOS CCA, thinking someone had stolen my identity or they simply chose my name out of a hat to make my life a living hell.
After almost an hour on the phone with the agency, two T-​Mobile representatives, and one T-​Mobile supervisor (all of whom seemed super sketch. I didn’t think I was legit talking to T-​Mobile for 90% of the call), I finally found out that when the guy in the Hamilton store «cancelled» my account, there was a $ 30 balance plus an extra $ 5. AND NO ONE TOLD ME THAT. Not the guy in the store, not the phone customer service people, no one. I was told I should be receiving the bill for that amount this week, and the $ 5 bill next week, and I had until March 19^th to pay or else it would go into actual debt collections and start screwing up my credit.
When I asked the supervisor (who was the most helpful person I’d encountered on that phone call, which isn’t saying a lot) why my account was sent to pre-​collections a full month before I even received a paper bill in the mail, she couldn’t answer me.
Let me say that again: *They put my bill in pre-​collections and started harassing me over the phone and sending me letters, before I even received the paper bill in the mail to let me know I owed them anything.*
They claimed they «couldn’t get hold of me» because I didn’t have a mobile number with them (my Verizon one is on file) and email just, what, exploded? Took a holiday? Again, no good answer. It was bullshit all the way.
I finally managed to scrounge up an old bill and took the old account number into this store to pay the stupid bill. It was over in about five minutes. Why the hell couldn’t you have made it that simple when I originally «cancelled» a month and a half ago???
Suffice it to say, I am cancelling my hotspot and will never utilize T-Mobile’s services again. If they’re this shady and underhanded when it comes to billing/​cancelling, I don’t want anything to do with them when they’re smiling in my face and lying through their teeth telling me they value my service and they’re so happy to help me. Hell no.

Matt helped us get the best deal. He was very patient when we had a ton of questions. I am very happy with switching to T-​Mobile.

Most Horrible customer services experience. All I wanted to was to purchase a phone that I can afford. I went in and sales person was trying to push the most expensive phone ($ 600) on me. I explained to the sales person that I could not afford to spend that much money. He did not seem to care what I needed and what i could afford. Also, the sales person was very dishonest about everything, from what they stored carried to offering me free merchandise, if i purchased a certain, but added the free item to my bill. I was there for over an hour trying to get a phone due to my phone being broken. At the end, I ended up purchasing a phone due to needing to call for a doctor appointment.
An hour later, I went to another T-​Mobile store due to not wanting the phone. While at the other store, the person failed to inform me that I was charged for the free item, after i explained to him that i received item for free from another store. I called customer services to report the horrible customer service, but was told «sorry» that was it, but I inquired about my bill and found out it was $ 14.00 more. I was informed that T-​MOBILE AUTOMATICALLY CHARGES CUSTOMERS $ 14.00 FOR PHONE INSURANCE WITHOUT ASKING OR INFORMING YOU OF THE CHARGE. CUSTOMER SERVICES REPRESENTATIVE STATED THAT THE SALES PERSON SHOULD HAVE INFORMED ME. OH! AFTER 14 DAYS THE $ 14.OO COULD NOT BE CANCELED FROM YOUR BILL!!! BEWARE AND ASK QUESTIONS!
AFTER THIS EXPERIENCE, I CALLED CORPORATE CUSTOMER SERVICES AND I GOT SOME HELP AND I’M NOT SURE HOW TRUE THIS IS, I WAS TOLD THEY WILL INVESTIGATE THE STORES AND SALES PERSONS.
I WILL NEVER TRUST A SALES PERSON AT ANY MOBIL STORE. NEVER.

I was there today and they were very helpful. Their costumer services was excellent Veronica was very helpful. I will be back very soon!

Orlando is awesome! Thank you for your help and making it easy for us to make our purchase!

don’t go this store and meet a person named YEMI!!! sale ID 3 515 091 horrible!!!
i told her no charge me for protection fee, she charged it!
She asked me about 3GB for data plan, I refused, but she put additional charge!!!
and then she charge also for LOGITECH X100 SPEAKER YELLOW, lucky me, I saw it but, she cancelled, but, my bills came with that charge!!!
ALL TIMES SHE CARES, DID HER JOB AND TEXT AT SAME TIME!!!
WORST SERVICE!!!

Worst service ever!!! Don’t go to Matt. He doesn’t know anything. We wanted to do a simple change of members of family plan, after 5 times going there, he said u should pay termination fee!!! Not even leaving t-​mobile! And also he wanted to sell us four new simcards!
Complaining about his service, we wanted to talk to supervisor, guess what. There was no supervisor!

I’m so irritated! 8 employees on the floor and only helping 3 customers. Really disappointed!
I come here often and I always always have a great experience. But I don’t see one familiar face. I asked for the manager Mark and was told he’s on maternity leave for a month.
When I asked this guy why there is three tmobile employees sitting at the table chatting his response was, oh that girl is already off and they are talking. When I brought to his attention the 8 employees on the floor and only 3 customers. … He advised that there are a few in training. I explained I needed to go to work and if someone could help me back my phone up.
19 minutes after waiting. …I went to the guy holding the clip board, and asked if he was in training he said no. I continued to asked him why they have so many people on the floor and not helping anyone… He said some are in training. … I said «I don’t know, but call me crazy. …but. … shouldn’t one of them be holding a clipboard writing names on a list and YOU, cuz I know you’re not in training, be helping the customers waiting?!
He looked at me with disgust and his response, «someone will be with you when is your turn» and walked off.
Yeah thanks Tmobile.
I was late to work. Ugh!
Minus one star for stressing me out. keep four stars because they usually have excellent customer service, and the guy that helped me was super knowledgeable and had great customer service skills.

You know, it’s really hard to rate a carrier’s retail location because churn happens and you can have an amazing or a horrific experience, depending on the person with whom you interact.
This location gets 5 stars for my experience today with Andy. He was helpful, speedy (patient but not wasting my time), not overly-​salesy, and genuinely knew his stuff (about phones, wireless technologies, etc.).
Can I guarantee that you’ll have a great experience at this store? Maybe not. But if you are in the area and looking at T-​Mobile (their network’s improving a ton, they’re significantly cheaper than competition and NO contracts? why AREN’T you looking at T-​Mo?) look up Andy at this store and I think he’ll take good care of you.