Sprint Store

This is the worst store ever! Do not shop here unless you wish to be given a line, no recourse, no customer service. I finally got satisfaction after 3 visits to the store, then having to call corporate customer service. These people just rip you off. I was planning on exchanging the pad i didnt want for other products, but because of the way i was treated, i will find another company. As soon as i can get out of my contract… i will be gone!

I was very pleased with the service that I received this week in this store.
Garrett who helped me was thorough and very friendly and made sure that my needs were met. He later contacted me to offer a special deal on a new phone. The manager also was very friendly and helpful.

We had the worst experience here today. Waited forever to be «helped» and finally got the most terrible customer service by Robert A. We were buying a new iPhone for my boyfriend’s daughter who was eligible for an upgrade. He kept giving us wrong information about the account and then correcting himself. We told him we wanted to buy the phone and not lease it and that we’d like to renew the contract to get the phone for free. I don’t know if this guy has a listening problem or if he’s just legitimately dumb (or maybe he thought we were that dumb) but he kept trying to sign us up to lease the phone without renewing the contract. Repeatedly tried to up sell and add on extras when we told him several times we just wanted to buy the phone. Then he presented the iPad to my boyfriend to initial some stuff without reviewing what we were signing. He repeated in a condescending tone to sign it and my boyfriend said «what am I signing? I need to read this before I sign anything» to which Robert acted annoyed and said it was for the lease of the phone. WTF! Then we reiterated, no lease, new contract and he finally drew up the right agreement and again tried to get him to sign without reading. We insisted on reading it and he finally let us pause to review the agreement and signed. What a sheisty prick! I’m sure these guys get commission on their sales and I can understand the up sell stuff, but to try to weasel us until paying full price when we made it very clear what we wanted was so dishonest.
Edit: Forgot to add that he activated the new phone even though we asked him not to, because we wanted to wait until her birthday party to surprise her. When we got home we discovered her old phone wasn’t working anymore because the guy did activate the new one, so we gave her the new phone early. You suck, Robert! :(

These guys are idiots. There is no line, no sign up sheet, and the customer service seems to randomly pick people to service. I was there for 45 minutes, and they picked everyone else but me. I guess you have to be lucky to get serviced by Sprint.
Guess I am going with Verizon… That certainly made my cellular provider decision easy.

The person who originally set up my new sprint account set up the account information wrong.
So first, I called into Sprint customer service where they told me I have to go in person to a corporate store. They gave me the address to the blossom hill store.
Next, I was told at the blossom hill store that they are not a corporate location and that I need to go into this bascom location.
Finally, I decided to call this bascom location beforehand and make sure that I indeed can change the account name and info and the person who picked up said «yes of course, please come in». And when I got there, they told me they couldn’t do anything and that I need to go online.
Sprint, please get your customer service straight.
In the end, I’ve spent about 7 hours on the phone and 3 hours of driving around to different stores just to get my phone number from Verizon to sprint.

This sprint store is the worst if I could do negative I would. Their rep Stephanie tells you you get «free» accessories but no if you call in they’ll tell you you have an accessory charge, instead of saving me money added a new charge yes I end up paying the same but it would be nice to have saved money, for all you know I could of really needed the extra money. WONT EVER COME HERE. Can’t wait to move to T-​Mobile

Adrian Nosrati has an amazing smile, very knowledgeable with the store products. See for your self. We are happy with our new edge+, wireless harman/​kardon and powerbeats wireless earphones. Keep up the great work Adrian!

If you’re trying to buy the new iPhone 6S or 6S Plus, you shouldn’t have to buy an Apple Watch as well. That’s what the employees at this store tried to get me to do. They kept saying it came in a bundle and that you couldn’t buy an iPhone without paying $ 350 for an Apple Watch as well. It’s not their company policy as they’re saying. I went to another Sprint store and bought the phone alone with no problems. Don’t fall for their con-​artistry.

I had spoken to a spring representative on the phone about activating the roaming value plan, but I didn’t understand the instructions on how to activate it correctly. I decided to go to a sprint store to have a representative help me activate it. I came in at about 10:45 today and there was only one representative who’s name is Richard. He told me he did not know how to do it and that only international can do that. I thought he was extremely unhelpful and he didn’t care to try and help me. I walked out mad because I would think employees would at least try to help instead of saying i don’t know what that is or how to do that. Now I have to go to another sprint store to try and figure it out. Definitely not coming here again especially looking at the other reviews.

I just filed a complaint against store management, which will be followed by a class action lawsuit. I tired to give sprint a chance but the people that work at the store made my experience a nightmare. I came over from another carrier because I heard so many good things about sprint. I came in the evening time and decided to join them because of the deals they had. The guy that helped me was nice. He answered all my questions and helped me get the best deal possible. After about 30 mins of chatter and what not I left the store a happy customer. It wasn’t until 3 months later I began to get irritated. After joining sprint I waited for my bill to come in the mail. It never came, so I assumed I didn’t have any due. One day at work, I noticed my phone was silent, no text, no phone calls. So I went to call out and bam… phone off. I called up sprint to see what happened and they told me I had a past due bill, a bill I never received. So I tired to get more information from the phone rep but she couldn’t provide me any information because I couldn’t answer the security questions and pin. I provided all that info when I signed up but I think they were too worried about get a «new line of service» that they ignored everything. Not only that, they didn’t have my address or email on file, all they had was my name. The rep told me to go into the store in person. I went into the store TWICE the first time the manager wasn’t there and then the SECOND time he, she, it, refused to come out of the back to deal with the situation. Save your time this location sucks and they are slow. I’m going back to my old network.

Made an appointment for my parents with a particular spanish speaking employee. Apparently this employee did not get the memo and was out on lunch during their appointment. Luckily there was another employee who could help my parents but please don’t offer a service if you’re not going to actually do what you say you will do.

WORST CUSTOMER SERVICE EVER!!! I have been a Sprint customer now for 9 years and my family has 5 lines, looks like I will be moving to a different company after today. I need help with one of my phones and I have been bounced around to 3 different departments, spoke with one supervisor, was hung up on while waiting for another supervisor, and now I have been on hold for 20 minutes waiting to speak with a supervisor. The past 2 months I have had terrible service in my area where it used to be great due to «upgrades» in my area. They don’t do anything to compensate for it either. Thinking I’ll be going to T-​Mobile. Thanks for 9 years of bad service sprint. I’ll take my $ 300 a month elsewhere!

Twice I’ve upgraded my phone here. The first time they sold me on a iPhone 5 (I’m a loyal android customer) I took the phone home and the mobile data would not connect. The phone only worked when the mobile data was off and the wifi was on. I took the phone back and they charged me a restock fee then talked me into the new HTC One M8 which came in a special color (gold and pewter) and came with free high value headphones. We got the the end of the deal and the gal gave me my box, I asked her «where are the headphones?» she said «oh you want that one?» I thought to myself, «what had you been doing this whole time? The ONLY phone you showed me was this special deal with the headphones!» She didn’t want to return my phone and do the deal over (as there was a HUGE amount of people waiting) so she said «I’ll call you when we get more in and I’ll give them to you for free» Needless to say, she never called. SHOCKING! I have go to there again today and will avoid that lady at all cost. (I forget her name but she was middle aged and of Asian decent) Steer clear!!!

Great customer service! We worked with Daniella and Michael (the manager) they were both great!!! Very helpful and tried to make sure we got the best deal possible!!! I highly recommend this location! Thanks again guys!!!

Update: I was promised a call by the store manager to fix my issue with an order. I waited until 3:00 and no call. I called the store and asked for the manager. I was told he was in a meeting and couldn’t be disturbed.
I explained that as I was under a time constraint by my purchase and that I had been dealing with this issue for a month and had been assured the manager would call me THAT day, I needed the manager to be disturbed and asked again to speak with him.
I had to explain my problem to the rep. who answered the phone (not sure why), who then told me that maybe in the future I ought to read the contract because they were binding and that the manager would NOT come to the phone and would call me at HIS earliest convenience.
An email was sent to the district manager by my husband and myself, explaining what had happened and assuring him I would not be back in one of his stores.
He did call us back, 2 weeks later, to apologize.

Went there today to upgrade my phone. The wait was sooooooo loooong. The place is so understaffed they can’t keep up with the flow of business and I saw at least 5 people walk out after deciding not to wait anymore.
The 3 stars reflect the wait period which did indeed suck out loud however the 3 people who were working there really did the best they could to keep up I was helped by Stephanie and she deserves 5 stars for her positive attitude, great customer service skills and attention to all of the details I required today. Great job girl and keep it up.

Very bad customer service… They will liar to u and talk u into getting the phone… they don’t even tell the truth !!! Don’t go here for your phone

OMG this place is a joke. I’ve gone in here several times to see someone. Each time I was told I would wait about 15 – 20 minutes. Each time I sat here and watched the service people sit around BS’ing with whomever they were helping with total disregard for the people waiting. I used to work in retail and I hustled and did my best to get people in and out quickly. Last time I waited 45 minutes and finally just got up and walked out. I tired to set an appointment but they said that even then I had to wait… they don’t even understand the concept of appointments.
I would switch to a new carrier but I am on a friends and family plan so guess I will have to suck it up and deal with Sprint for now cause I get such a great deal… if you don’t get a great deal then use another carrier.

I think they tried to help me at this store but they mostly failed. 1) bought a phone to try out sprint at my home, where reception is dodgy. Returned phone in a few days, with assurance of full refund minus restock fee. Sprint Billing kept trying to charge me $ 560 for the phone for weeks, using dramatic language. Finally went back to store and got the charge removed, Based on later experience, they probably failed to communicate with billing.
It got worse;
Sons service got ported by the store from another carrier, but now does not receive texts, old carrier says it was ported incorrectly
Then:
I brought in an iPhone, they activated it without a SIM, an obvious requirement for a new iPhone which basically failed and left me with no service. Turns out I had to get a SIM from the Apple Store first, but really it was their job at Sprint Store to know that. To be fair, the employee who missed that went to some lengths to make it right.
Then;
I had to switch iPhones within a week (not their fault) Asking them to switch the service, they basically did only about 2 steps of the required 3 – 4 to switch phones, (they did not register new serial# and verify SIM match) Resulting is 2 more visits to store with no resolution, instead they blamed the phone or were just mystified. Normal service would have been to check thoroughly that the switch was done properly, which it was not.
All of this has led to many needless visits to the store and many calls to Sprint and some time with no phone service. I really do not feel i can rely on this store to do each step necessary in setting up or switching service, or to correct their own mistakes most of the time.
Finally, I found the Sprint store on Blossom Hill where Robin sorted out phone switch problem quickly. I will be going there from now on

Purchased an upgrade-​rollover of my plan last week.
I was led to believe I’d be getting a pair of headsets shown to me!
nope! They were not the $ 159.00 value ones given me I never otherwise saw prior to purchasing. I called expressing my displeasure… the typical response of non-responsibility-«what would you like us to do?»…rectify of course… Well, we left off with a promise to call me back! No call back! No action-​No customer service! The lack of follow up given my dissolution is grievace. I will no longer go here and I would not purchase a phone or plan here again! Another issue is after about 15 years of Sprint… I can’t all of the sudden charge the additional upgrade phone charge to my account??? really! I had to pay for it right there… after 15+ years with them! No excuse… just poor customer service and lack of customer appreciation.