Public Storage

I’d give them 10 stars if I could. Brandi and Pedro were amazing to do business with. They were really awesome to work with, very professional, courteous and friendly. Was really good with directions, punctual and very helpful and making sure I had everything I needed as my moving supplies. This is a perfect example of customer service at its finest!!! I will definitely refer my friends and family to this location.

I have used many storage facilities in the past and by far this is the best. It is clean and accommodating. The staff is very friendly and helpful; especially Marissa and Monty. I have been at this site for two years and would not move, even though it is not that close to where I live.

I have received outstanding service from Victoria, Destiny & Monty at the 175 Curtner Avenue location in San Jose, CA. I had to buy storage supplies on my way to Emeryville one day, and the staff was friendly and accommodating. Victoria, in particular, was wonderful to work with, in helping us choose the best storage unit size for our storage needs and budget. We ended up getting a much larger unit than we first planned, and she made the process smooth for us, in a very stressful time of our lives. We are really happy with the Curtner Avenue location, and access hours are great. And we know we can always get a helping hand with push carts and supplies when needed.

I called with a couple of questions regarding billing. The lady on the phone said «tough luck… if you don’t like it you can leave we have plenty of people that will use your space». Before she finished I hung up, I was just curious about the charges and needed clarification, I wasn’t trying to dispute it.

The elevator was out of order & I couldn’t wait a week for it to be repaired. They transferred my unit, rate & all. Marissa & Victoria were fast & efficient. They sent Eddie to go get my lock and put it on my new unit, by the time he got back we were set to move in. Marissa & Victoria were professional & didn’t hesitate to make things right.

Great promos and great customer service. Make sure to do your heavy lifting during office hours because they give you dollies. You can only checkout a dolly during office hours. After that, you’re on your own.

I worked with Marisa and Nicole to plan a short term rental while my house is being remodeled. Both gals were exceptional in their customer service. Their positive attitude and helpfulness were greatly appreciated. They made sure the right size unit was available when I needed it and always followed up to make sure everything was going well. I would recommend this facility for anyone looking to rent a storage unit.

Great location and fabu staff! Laura and Marisa rock!
Very polite and helpful and knowledgeable.

I have used this facility for a couple reasons. I had to rent a storage unit for a short time to help out a family member. And recently I needed boxes to pack up my house for some projects. Both time a wonderful employee named Marissa helped me and she it the absolute definition of customer service. She knows her stuff, inside and out, and does it with a smile. If it is just you in the place or if it’s busy, she makes you feel like you are important and she is glad you picked Public Storage. You don’t find too many employees representing companies like that anymore.

I have recommended this place to 2 of my sisters (in-​law) and helped move them in. I have had no problems with any of their staff, in fact they have been very accommodating and helpful every time we go in. They are alway very positive. Whenever I have had any problems (like losing the gate code) they are fast to resolve it. I just moved one sister out of her storage as she has moved into a new place and they have made it very smooth and hassle free.
We took advantage of their first month dollar deal and pricing here is very competitive even after the first month. It was the lowest I found both times I looked at places on line.
Top storages can get a little hot but what can you say its summer. They have some floor vents
I definitely recommend this place even if it’s for a short time.

This place is terrific. Clean, well lit, accommodating, safe and reasonably priced. Mikey and Ruben were helpful and great to deal with — always a positive attitude. I would use this storage facility again. Also the location was very convenient.

Ordinarily I wouldn’t rate this facility five stars, it’s a little run down and in need of some attention, but Ruben gets the stars for his service. He not only guided me through the paper work which was minimal, gave the tour, but also offered advise that was invaluable and will generate my return business. Any one of these facilities can offer a storage space, but few offer the level of courtesy, knowledge of their job, and professionalism as Ruben. Way to go and thanks. Skip P

Service was awesome Ruben and Anita were friendly and helpful! Hopeully those horror stories don’t happen to me and change my review rating we will find out!

I would rate this facility with 5 stars if I were only rating the on site employees. Melanie and Mike are always very pleasant to deal with and are extremely helpful any time help is needed. They go out of their way to assist with any requests that I have. I rated this location with 3 reluctant stars because Public Storage corporate refuses to maintain the property properly. Almost all security lights have been out for more than a year. Main doors have been pried open and not repaired. The District Manager says that light repairs are not in her budget so there is nothing that she can do. When I complained to corporate when the rent was increased over and over again that they don’t maintain the security of the property you are left with the impression that they really couldn’t care less. They have a lot of vandalism and break ins at this site.

I’ve been renting here for a while, and I have to say I’m pretty unimpressed. Aside from the reports other people have of theft, the facility provides very little.
Sure, they provide a 10×10 room for me to dump my stuff, but the rates have been rising ever since I moved in, and now they want $ 190 per month for what used to cost me $ 120? No, thank you. They’ve provided nothing new that would merit such a rent increase; they don’t even have dollies available to move things.
I’m moving out by my next bill, and I called the central call center to try to do something about their absurd rates. They’d rather just let me move out. Well, I can see about 5 other storage facilities from the nearby freeway overpass, so I’ll be going to one of those.

Reality. DO NOT USE THIS FACILITY!!!
This is the worst storage facility I have ever used.
My unit was burglarized after I started moving my things out. They pried the door to the side and rolled the door up even though it was locked. Luckily I had insurance and only lost a new washer and dryer. They say the front gate surveillance camera was stolen at the same time. Yea Fn right!
I have used numerous storage units and never had items stolen. This place is grossly mismanaged. Meth heads everywhere.
No Security, No Internal Cameras, and Corrupt staff. Yes corrupt owners and staff. If you allow this shit to happen your corrupt or selling the crap on craigslist. Get ready to talk to someone from corporate.

Man, I wish I Unilocaled this place before I moved all of my Grandma’s antiques and dad’s electronics there.
If you don’t mind having all your stuff stolen, rent a place here. I was emailed that the lock was missing on my unit and that management had replaced it. When I went over later that day, my unit was cleaned out.
I’m not sure why they don’t pay someone $ 15/​hr to watch the grounds, but clearly they don’t give a shit.
I can safely say that there is a 99% chance that your unit will get broken into. You’ve been warned.
I’m moving what’s left of our stuff to a secure place tomorrow.

This place is unbelievably awful. But I have to store my stuff so I’m stuck. It’s filthy, broken glass is often scattered in the parking areas, dogs urinate in the hallways and no one cleans it, cigarette butts are everywhere in the INDOOR areas. I could go on and on. And I bet they will raise my rent AGAIN!!! Can’t wait to be in a position to move my stuff out of there. The management and owners of this business are non-​responsive and do not care about the consumer just the money they get in rent.

Would give negative stars if possible. Also, based on the experiences of others and from reading other Unilocal reviews, I would avoid the entire public storage franchise.
Long story short, my unit was burglarized and I was only informed weeks later when their *MONTHLY* audit of the units found that there wasn’t a lock on my unit. When I was finally able to inspect thigns, I found that most of the boxes had been opened, all of my mom’s jewlery was gone, and an old mac that was of no particular resale value, but contained irreplacable data (digital artworkt that my father did) had been taken.
Basically, these people do not give a flying fuck about your stuff. They do not even close the doors to the storage facilities after hours. I know because I have seen it first hand. Yes, there is a gate. Any reasonably fit person could climb over it. They don’t lock the doors to the actual building where your stuff is kept.
I was told that I could file a police report, and file an insurance claim. Right. Nevermind that some thigns are irreplacable. Nevermind that there’s no point in filing a police report weeks after the fact, when they can’t even tell me when my unit was burglarized. Nevermind that they can’t provide security camera footage, because they don’t even have internal security cameras.
Let me repeat that: They don’t even have internal security cameras, so there’s no way to know who took my stuff.
Would it be that hard to install security cameras?
Would it be that hard to do a daily inspection of the units?
Would it be that hard to LOCK THE FUCKING DOORS AT NIGHT?
Basically this franchise has decided that it’s cheaper to pay insurance claims than to provide even a modicum of security.
Other complaints: the office is frequently locked during normal business hours.
Never mind if you have to use the toilet or need one of their moving dollies.
These people don’t give a shit about you or your stuff. They just want your money. Go down the street to Extra Space where the proprietors actually seem to care.

I took advantage of their classic «$ 1 moves you in» offer because I needed a large sorting space during a major move. They honored their rates for the two months I was there, with a little growling because two months plus admin fee meant maximum work for minimum profit.
The security on this property leaves a lot to be desired. The front gate is not very well monitored. However, the enormous interior parking lot made using a trailer quick and easy and the cost was right.
I would not consider this property for long-​term storage but it was adequate for my needs at the time.