Extra Space Storage

Easy to reserve online. Manager was helpful and friendly at check-​in. The process to rent is streamlined and they are mostly paperless. The faculty is very clean and each unit is individually alarmed so it is very secure. Having access to a move-​in box truck is the icing on the cake.

Such great customer service. From the moment I called to get prices, to the day we checked in! Amy and Raul were so friendly and helpful. Amy helped us get a larger unit during check in and was very very accommodating with the last minute change. They have carts you can use to load in and out and the place is very clean and well kept. It’s very easy to find as well. Thanks Amy and Raul!

I had a very positive experience at Extra Space Storage and would gladly recommended them to everyone I know! My experience started on the phone with David. He was extremely helpful and quick giving me all the necessary information. I started moving my things the same day! I got to the facility and was helped by Raul Sanchez. He was extremely polite, helpful and patient. If you’re looking to store some stuff this is the place to go! They are also conveniently located to Campbell. …

I just rented a space for my company, and all interactions with the staff have been really positive. I had a call from the manager probably less than 5 minutes after I submitted my interest online. She took me through a couple of options on-​site, trying to help me find the least expensive option that would fit all of my stuff. On-​site leasing was a piece of cake.
Now, for the move.

Love the manager she is happy, Informative and place is kept clean and well organized. I am very pleased with the service here!

I had a great experience at Extra Space Storage on Sunnyoaks. I had the best service from manager Amy Pope. It was so easy to get my space with such friendly and helpful service. I was in and out quickly and went over and understand my aggreemant with no problems. Its nice to have such friendly service these days. I highly recommend using Extra Space on Sunnyoaks with Amy’s great help!

Staff is extremely helpful and pleasant. Both my daughter & myself rented our storage units the same day. They followed up by phone a couple of times. We have only been there less than a month, but already I feel much better than the last time we rented with another Major Name storage place. I like that it is month to month, and not locked into a long term commitment.

Extra great service here, Amy is a very nice manager and keeps the facilities organized and very clean. Highly recmendded.

I’ve used a few different storage facilities over the years– Extra Space Storage on Sunnyoaks Avenue stands out as the overall best in terms of customer service, friendly & helpful staff, security, and cleanliness. In other words, the way they run their operation. If you’re there long enough you’re bound to become familiar with Manager Amy Pope and her welcoming smile and her little Southern drawl– the next thing you know you’ll feel quite at home.

Great facility. Very friendly staff especially Amy who helped me through the whole process of signing up. I felt that my things were secure. Good location. Well-​maintained and managed. I would highly recommend!

*DON’T SIGN UP IN PERSON* /​*NO REFUNDS* «Paragraph 16 TERMINATION
OF THE AGREEMENT AND VACATING THE SPACE».
We gave a two day oral notice that we were moving, but since we had PAID THE ENTIRE MONTH, we lost $ 141.43. ***(If you give advanced notice and prepay, you don’t have to worry about a refund)***
Company Business Attitude:
~ Please read the contract as this company clearly stands by their policies (no exceptions) since they have over 800 Properties and 1,000,000 clients. We had moved to another one their locations in a different area, so we were still working with them, which had no bearing on any refunds. Also, there is no one above the local district manger, even at corporate, so DM is the final word. There was no compromise and the D.M. manager «Mike» does not have EMPATHY in his voice tone and sounds like he was reading a «script». He is a company man and is trying to do his job. We are planning to move out.
—
Pros: (187 E. Sunny Oaks Ave Location) CLEAN, FRIENDLY LOCAL STAFF, VERY SECURE, FAST ELEVATOR.
~ Very nice place, and kept up well. Amy Pope, G.M. is a pleasure to work with, but she really has no power, at no fault of her own.
Cons: «A BIG COMPANY»
~ ***DONT SIGN UP IN PERSON!*** You have to sign up online in order to get the lower price. The company WILL PENALIZE you and not make any adjustments. It’s presently $ 38.00 difference on a 10×10 at the 187 E. Sunny. Location on 01÷24÷13. Thats more than $ 456.00 + more a year because you WALK IN.
~ Automatic rental increase after 5 months. We were paying $ 186.00 for a 10×10 and then it went up to $ 202.00. ($ 16.00 increase) I guess this is how they recapture the half off the first month or the price you pay for month to month.
~ ADA parking is in front of the sliding door (for loading and offloading the facility), so you basically have to break the law to get a truck in there if the one service ramp is occupied. Design issue or it may of been code required, still rather silly.
~ Third floor roof condensates at times, so make sure you cover your stuff.
~ Some of the doors have automatic closing devices in the event of a fire, so you don’t have to prop them open, but not all of them. Increases time and labor costs.
~ Read other posts, A few courtesy garbage cans would be nice considering how much we were paying.
My wife and I have given them 1 star, but had they given us the money back, adjusted for the internet pricing, It would of been 4 stars since the price increases are not unusual. 5 stars if the G.M. had more power to make changes because it is not easy to communicate with the company at times. Hope this post is insightful and we encourage people to not do business with Extra Space.

This storage facility has a good location, the standard Extra Space Storage amenities (and Draconian built-​in price increases), and a competent manager.
While I stored there, the front gate (a Z sliding doorway) was totally unacceptable, easily triggered accidentally from inside, and sounded a loud siren alarm that would pierce your eardrums. Several months ago this was replaced with a much better standard set of sliding doors (think big box door style).
Clean, well kept, locks and facility checked.
My pet peeves — 1) Sometimes some kind soul would lock the bathroom door after leaving, which effectively locks the bathroom out until the next day. Really annoying on a Sunday. 2) Despite numerous attempts, they never did fix the drinking fountain by the front door. Knocked off a full star for that.
Also, the parking lot is oddly shaped so you’d better be a past master at parking if you bring in a trailer or a big rig. My ultimate solution was to back in from the street and park along the main entry driveway.
I greatly appreciated the courtesy calls regarding payment. What I did not appreciate were the automated rate increases at six and nine month intervals. When I moved I saved $ 50 per month immediately, even though the manager claimed that I was still paying below-​market rates compared to their new units. (Just checked: I was paying about $ 20 less than the ‘Web rate’ for a new unit of the same size.)
The one time I pushed the hours, the manager was right on top of it (and me) which is a good sign. She was decent but firm about it.
Be aware that the answer to «Can I throw away my stuff in the dumpster?» is a resounding «NO!» at this Mormon-​owned establishment. No need to ask.
A solid four stars if and when they fix the drinking fountain. Yes, I’m annoying about such things — but if you offer an amenity, it would be nice if it worked.

As expected, because I’d used Ex SS before, I found the manager, Martha, to be above board when it comes to customer service. I had mentioned this level of service in my review of an Austin facility, so now its two in a row. She was professional, caring and personable. The price for storage was better than it’s competitors and the location was perfect for me, in the short term.
Pro — When Martha saw I had hit the wall when I was unloading my trailer, she walked out with a bottle of cold water and an offer to come inside her office to cool down. That’s rare in todays world, a caring person, and I appreciated her concern. Thanx Martha, you are an asset to the business.