Extra Space Storage

We had a great experience here!!! The staff was supper helpful and delivered their promises just like they advertised. Getting that free moving truck really made a difference!!!

Came by on a Saturday and was greeted by two very nice people. Everything went smooth and easy.
Will definitely continue using this storage facility.
Borrowed the truck for the day and also a very easy task.

I have had other storage units and finally found a place that treats you like a customer. The management goes above and beyond to accommodate my needs time and time again.

I was told that I can use their moving truck for free but they failed to tell me that it was for just the first 14 days. I’m moving my stuff out of storage today.

Landlord sold the property & had to move fairly quickly so in a pinch I moved somewhere much smaller & the extra I moved into storage here. The staff is very friendly & the place is very clean but it’s way too expensive. This is definitely a temporary thing. My unit was the 2^nd size from the smallest & it started at $ 238 a month. While I still thought that was too much after the 3^rd month there was a $ 40 increase! Not worth it to me! I moved out today. I’d rather sell my stuff at a garage sell & save my money

Such a great experience. We had to move suddenly due to water damage and mold at our apartment. Extra Space was able to get me the perfect unit with drive up access so the movers could get everything in quickly. The manager is hilarious and the staff so helpful. I will gladly use them again.

This is the only place that i will rent a storage unit from… kinda out of my way location wise, but worth it. I rented about 2 yrs ago, i just recently came back to rent again. 2 yrs ago, i notced that it was the cleanest and most secure facility that i came across while shopping around. Comming back extra space, this is still the case. Everyone is welcoming and polite. Reminds me of how customer service use to be. Dave and Sheila are amazing! They have excellent customer services skills and definitely know what they are doing, which is hard to find now and days anywhere you go. Their rates definitly reflect value are reasonable. The day that i came in to rent, i was having a pretty rough day.(i was having complications with moving into my new place) While getting signed up Dave was making me laugh that helped me relieve some of the stress that i was going though. It’s the little things like this that made me write a review. Dave and Shelia are just really good people. I have and will continue to refer people their way!!!

Friendly staff and great managers. Dave and Sheila are always so helpful. Would definitely recommend for those who need a unit. Make sure to ask for the specials as they run deals all the time!

This place is a joke! The management is incredibly rude, she is a short fat lady that walks around yelling at everybody if anything is outside of your storage unit… how are you supposed to pack or unpack your storage unit or even get inside of it to get stuff out without taking anything out and putting it in the hallways? They are incredibly overpriced and they continuously raise their monthly rates! Oh yeah another thing there elevators doors closed very very fast before you can even push a cart out and they expect you not to hold the door open to get your stuff out… why not just slow down the closing speed of the doors? better off going across the street to public storage.

Very nice managers. Units are clean, staff is friendly. I have had a storage unit here for many years, business account. National business discount nice to offset the price of the unit. 1 – 2 x per year price does increase. That is a corporate level issue, not a local manager issue. The online quotes and the in person quotes do differ, but again, a corporate level issue. The units are temperature controlled on floor 3, but can feel it on the other two levels too. Local and convenient.

I currently have a storage unit here. Getting ready to give my notice to move all my stuff out. They quoted me one price initially, then, when I was all set to sign up, they gave me a different price based on the mandatory insurance policy. They also told me that every storage facility requires insurance. That left my total for the smallest unit they had at $ 81/​month. An extra fee for insurance every month makes a difference over a long period of time.
I checked my automatic payment today and found that the last three months I was billed at $ 89. When I called to ask why my rate went up the guy told me that it goes up periodically when they readjust the prices (every few months). They told me that they sent me a 30 day notice in the mail, but I never received it, even though they have my correct address. Apparently there is no way to enter into any kind of contract to keep the same price. Screw this place. I’m moving my stuff out.

Had a storage unit here for about a year. They were consistently raising the rates. Multiple times I had to talk to the manager to get a lower rate. Manager was nice enough to lower my rate once, however, they still raised the rent. Within the one year that I was there, they raised the rent 3 times. I know that they can do that, it just seemed like they were doing it often. Ended up moving to another Extra Space near by and saved $ 75 a month on almost the same size unit. Managers were always friendly, willing to work with you and kept the place clean.

A couple of weeks ago, I showed up to move my belongings out of storage but could find no push carts to move things to my car (this facility has primarily inside storage access). Was told by office staff that I could not use any of the carts they had in the showroom area since they had to be checked out via credit card & driver’s license copies & only during office hours and it was closing time. This was a new unannounced policy established by the regional manager due to recent thefts of the carts. This meant that I would have to return another day during office hours if I wanted to use one of their remaining carts. I suggested that being a customer service business as they are, they should buy however many carts they need to meet customer demand and fix the theft issue they had. I was asked to leave the office still unsatisfied. I told my story to corporate customer service (what they did with the info I have no idea), filled out an unflattering survey and received a call from the regional mgr. the next morning. The story was repeated — «we don’t have the budget to keep replacing carts», «the carts are only an extra, non-​guaranteed service» & «other similar businesses are having the same problem». Yeah right, who carries around moving equipment in their car — especially when it’s already filled with items for storage? Anyway, I took time away from work, checked out one of their precious carts (hint: don’t buy the cheap, light ones that are easy to put into a vehicle) and made the requisite number of trips to move my stuff to its new home. I kept the cart with me at all times & had to lock it in my storage unit lest it be stolen & me be held financially responsible for it. The on-​site employee kept walking by me seemingly to keep an eye on the cart. Also got a snotty «when you’re done with that, make sure you return it to the office». Made me feel like I was a criminal.
I have since rented storage space at a different company, was assured that they have never had a cart theft problem. So far, so good.
ESS made a bad situation worse & made the customer pay for it. Shame, shame, shame.