Luxury For Less

We had a great experience with Ray. Saw the ad for a 1-​yr old Cube on Craigslist, very reasonable price, and went to check it out. Everything was as described, which is what I look for. We bought the car, have been driving it for a month, and no complaints. Financed the balance through Chase with Ray. Even though I already had pre-​approval through Chase on my own, it actually turned out simpler (and lower interest rate) to finance through Ray. If anything, the car came with more than the ad said, as it also included the floormats and other interior options.

Not sure why Ray got anything less than 5 stars! I have nothing but great things to say about Ray because our family already bought 3 cars from Ray within the last 3 years, 2 friends also bought a car as soon as they saw it with no issues and very happy about the purchase. I first bought my BMW 525 from Ray, I wanted to double-​triple check to make sure the warranty was still in effect as Ray has mentioned so we went to Stevens Creek BMW and he practically knew everyone there and sure enough he was right. People always assume that used car lot dealers are bad people and would lie to you to get you to buy anything from their lot. Not Ray, no pressure, he gives you a Carfax report and yes, it’s up to you to read it and ask questions (the 1 reviewer stated that he didn’t know this or that, well maybe you should ask more questions and be informed). No one makes you buy anything if you don’t want to buy!
Next my mother in law was impressed with my purchase that we «placed» and order with Ray to find her a 2006 Mercedes 230 sight unseen. Ray would call me week to week to give me an update as I already gave him my «order». I told him I want black leather, fully loaded, low miles, super clean carfax, etc. He found it in about 4 – 5 weeks and over the phone and answered all my questions. He knows that if it wasn’t what I wanted that he would be stuck with this car on his lot! He was very nice and never ever ever pressured me into anything I didn’t want, afterall, I am a customer who can make up my own mind! Of course my mother in law saw it bought it from him on the spot once it came. Now I would tell you «who would be a car sight unseen»? Doesn’t that sound stupid? Well that is how much I trusted Ray and he trusted me to buy it once it was on his lot.
Then my father in law wanted a car so we went to his lot on a lazy afternoon… of course he found a car he wanted. A 2008 Landrover, my father fell in love right away and the rest is history.
Needless to say, all the cars we have purchased and including 2 friends of ours who bought a car from Ray has NO issues EVER.
Now think, why would a used car lot buy shitty cars just to have on his lot? As you can see Ray only has a selection of cars, he is NOT your typical used car lot. He ONLY buys the best cars possible as he wants the customer to be happy and he stays in business with repeat customers! There is a reason why he does not advertise, all word of mouth.
Bottom line is ask questions and in the end, no one makes you buy a car unless you want to — DUH! Has anyone ever been to a used car lot? Once they see you drive up, they are drooling/​foaming at the mouth thinking, I got me a victim. So if you think going to a huge lot like on Stevens Creek or on Capitol Expressway, you are so wrong. You will not find a deal like you would at Ray. A very good friend who manages a major car company lot said that big dealer makes BANK on used car that people turn in and they make MORE money selling to you then a Brand new car.
I already told Ray our next car will be from him for good reason. Thanks Ray!

I had been searching for a car for what seemed like an eternity… Then I emailed Ray. This man was amazing! he gave me a great deal on the car I wanted, and went out of his way to make me a happy customer– which I am indeed. We went back and forth with emails for a couple weeks.
I live in oakland, and wanted to come look at the car but I had no way of coming to see it (i didn’t have my own transportation). Ray arranged for me to get a ride there through one of his friends, with «no pressure». He had a car fax waiting for me, the car was clean, and exactly what I was hoping for. Ray even went to the bank with me to ensure everything ran smoothly. Ray went above and beyond what a regular car salesman would do. I thank him for making my already difficult situation more pleasant.
When buying a used car I feel like you should inspect things yourself and make sure the purchase is a good one. Ray let me take all the time I wanted and was more than happy to answer my questions and make me feel comfortable. The car I purchased was my first and I researched it for months, its perfect and I couldn’t have asked for a better person to deal with than Ray (I had perviously been to numerous car lots and he was the most pleasant and reassuring). He has a different approach than most car guys that I have met but I feel like he is more personable and straight up a nice person. He supplied me with an extra key to my new car, extra mats a aux cord for my iphone and a half tank of gas.
I think when you are looking to buy a used car you get what you deserve.

This man is a liar.
He would lie about anything if it helps to sell a car.
He told us (as another reviewer said) that the car is a nonsmoker car. This turned out to be a lie as soon as fragrance wears out.
He told us that the car has keyless entry but the feature is just turned off for security. This turned out to be a lie when we asked an official dealer to turn it on.

As others have said, Ray is a nice person. As a used car lot owner, I feel he needs to work on being up front on everything. He sold a used BMW to our son and I was there to listen as our son purchased his first car after graduating from college. Ray’s comments to our son was to trust him as this car was in excellent condition as he was comparing it to a new car our son was considering. When asked to run a Car Fax, he said he had run it already and gave it to us. Everything looked okay; but we failed to realize it was from a year ago. Not being experts on how to review the report, I feel it should have been brought to our attention how current it was, as we were led to believe it was very current. When we asked how many owners, he said one. A little stretch of the truth when we found out it was a «Rental Car» and I guess that is one owner. When we came to pick the car up, I suggested before signing any papers to look the car over closely. It was not washed (same as when we first saw it) and he said his person only comes twice a week. I would think anyone getting a car ready that’s been sold would make an exception to have it ready for inspection.
I got the feeling Ray took advantage of knowing this was a first car purchase and an emotional buy for a young person. By building him up and saying how good he would look behind the wheel of the car he knew our son really wanted, things were glazed over quickly.
Our son signed the docs and then came home to wash the car only to now discover some paint issues that would have been obvious if washed before purchasing. That’s when I got involved to ask more questions of Ray about the car. He said to me, you know it’s not a new car. I then asked more info about the «excellent» condition as he said it was in excellent condition with no issues.
Ray said even the tires were new, then days later said he meant «like new» as we pointed out the tread was very low. We are not tire experts but when we took the car to tire shop to make sure the «low profile» performance tires were supposed to be this way. America’s Tire and another shop said the two tires in the rear were not safe and the other two were very close to being as bad. Again, we brought this to Ray’s attention and he said that he said the were «like new» and that is what they are. We finally agreed on splitting the difference of the tires as I’m sure he now felt with two experts telling him they weren’t even close to being new, he conceded; but at an additional cost to our son. When his friend went to put the new tires on, no one could find the key for the wheels. Another $ 30.00 and our time to get the key ordered from BMW.
I almost forgot there was no 2^nd ignition key, another $ 250.00 that he didn’t say anything until our son was done signing all papers.
The interior did smell fresh until a day or so later when we noticed a strange smell. Took it to a detail shop and the person said someone was trying to cover up the fact this car was a smokers car. We are now having to deal with this.
Ray offered to give us our money back at one point of our conversation and when I said «okay» he backed down in less than 2 minutes as he realized I was going to take him up on it. He then said we waited too long. I reminded him that we got back to him within 24 hrs.
I am writing this Unilocal message as I see there are only praises for Ray’s company; but there is another side to this company and if you document everything and look it over closely, you should be okay. I just hate to see a young, or older person, that can’t afford a new car get mislead.
Ray may not be a bad person but to mislead anyone and not stand behind your word that you will make things correct, even to refund your money, that is not a good thing.
Ray did ask several times that my son Unilocal him with good comments. I couldn’t stand aside without giving my perspective of watching how this all happened.
Final checklist, 1) look over closely, 2) get your own Car Fax, 3) get things in writing and don’t take a verbal response as written.

Ok, I don’t know who this person is that tells all the lies about Ray. Ray truly is the nicest car sales person, a gentleman, and a caring person. I have bought and sold automobiles from him for all of my family members and have referred him a lot of clients, and had nothing but a great experience. I can say that he has been in this business for over 25 years with a great name in his trades. He had been a sales gm for the big auto makers with integrity. So please don’t try to put a bad name on him, it just does not fit him. Try him and buy a car, you will see it for yourself.