Prestige Pre-owned

My wife and I spent several weeks searching for a great deal on a used Lexus RX. We found the best value at Prestige Pre-​Owned. Even though the dealer was 200 miles from our home we were drawn to the honest, personal phone calls from Chris and Anthony. The Prestige Website gave us a clear picture of the quality, features, and style of vehicle. Prestige held the car for us until we could pick it up a few days later, sight unseen. The 2012 RX is beautiful, a delightful 200-​mile drive back home. Not only did we exceed our value goal, we received outstanding service onsite when Anthony used his purchasing power to secure a discount on an extra set of keys for us … he personally picked them up and mailed them to our home.

My friend referred me to Prestige for repairs on my car. Chris and his staff were beyond helpful! It was a quick painless process and after shopping around the lowest price as well. I highly recommend this place, and I will definitely be returning when it’s time to purchase a car as their lot is filled with great options.

My wife and I recently purchased a vehicle from Prestige after following a Craigslist ad to the business. At first I was a little skeptical about working with a used car dealer knowing the poor reputations most of them have. However, I was astonished by the service and support we received from Chris and Anthony! They went well above and beyond expectations to ensure customer satisfaction. I would definitely recommend them to my friends and family.
Some Highlights…
Selection: Prestige specializes in low mileage vehicles in near perfect condition with most, if not all, factory options.
Financing: Prestige was able to use its close relationships with creditors to get financing for my wife with very little credit history.
After sale: Prestige offers a complimentary ‘concierge service’ to all its customers to help reduce the cost of maintenance and repairs. Customers are offered Prestige’s wholesale prices for any service needed for any vehicle in a customer’s household.

Went with my son as morale support to buy his first car. The sales people, Blake and Anthony, were professional and helpful. Negotiating cycle was short, and they were willing to deal. Drove the car home the very same day.

My husband and I were able to finally purchase our car today from Chris and Anthony after a two year long search. We had very specific criteria and took our time shopping in the entire Bay Area. However, we have had a near horrific experience at various dealerships until we came to Prestige. It is a small used car dealership, but Chris the owner and his team put real dedication into managing the business and the community.
As soon as we arrived, we were greeted by Anthony in a very relaxed and friendly manner. He remained incredibly patient and helpful for the next five hours helping us from test driving the car, to getting us a great financing offer, to closing the deal. Anthony loves his job and he is very good at it. He has a passion for the business but also for helping his customers.
Chris was very knowledgable and approachable. It’s very clear that Chris is dedicated to building a reputable business and takes pride in only offering the best to his customers.
The 2004 Infiniti FX35 we ended up getting is in extremely good condition. Though the price was a bit over what we were expecting, we are happy with our purchase and especially with Chris and Anthony’s help. The price was only slightly higher because of the full option package it comes with, and that is also what Prestige specializes in.
We are very glad that our car shopping journey finally came to an end on a good note with Prestige. We will most definitely visit Chris and Anthony again for our next car.

George and Anthony, thanks for playing «softball », thanks for the great deal and car! Wife is very happy with it. Great small place filled with quality cars. Was worth the 300 mile drive. Would love to do business again.

My experience with Prestige was very plaesent. The owner Chris helped me find the right car. I’v been owning my car for a year plus and I haven’t had any problems. I purchased a s500 and I love it. Thanks again Prestige for all the great help and customer service. I will recommend my family and friends for their next purchase

Again, needed to add more to my original post. Chris with Prestige Pre-​Owned continues to provide VIP service. They have been a true Concierge establishment. This is the place for my car maintenance appointments. They’ve dropped and picked me up at the Light Rail Station during my appointments, which is a major plus. Thanks to the entire staff for their professionalism.

Rude staff that will try to hard sell you into a purchase. Beware.
NOTE: Management did act quickly to address the concern, hence the change to 2 stars.
I was contacted by the rep with whom I spoke, so I want to provide more detail to my original review:
I called about a car, and referenced another fairly comparable vehicle that I was looking at by me. I asked if he had wiggle room in his price, a quick, easy question to answer, that would allow us to make a deal or go our separate ways. He told me that he did not but then began grilling me about the other cars. I stopped him numerous times to ask «why are you trying so hard to find these other cars, is it going to change your price if we find them, or is this just for your edification?» He repeatedly told me that he was certain that the cars I was looking at were inferior, lacking the same options, and insisted that we find the cars I mentioned. I didn’t need to debate, I needed to move on to my next call, so after many minutes of this, and a final rude response from him, I simply hung up.
I am sure I was not perfect in the way I dealt with the call, but leading a customer on just for the sake of proving them wrong and/​or to try to sell your inventory is not a great experience.

First, this was one of the most expensive cars on their lot at the time. Chris and Anthony were both quite nice through the process and did get a chance to have a mechanic look at it prior to buying. This was not a below market deal and I was not l prioritizing saving money, they simply had the car that I wanted with low enough miles.
Now the bad, I keep having surprises since owning (half year). The car has been in the shop 3 times and had a couple thousand dollars of repairs. What gets me the most is that I have also found out that a couple panels and a wheel have been repainted while the car was clearly listed as no accidents. It is possible that Prestige truly did not know, and it was not picked up in the mechanic review, however, the reality is the listing was incorrect and it is the responsibility of the dealer to perform the due diligence for anything they list.
To be fair, this is the risk that you run when buying used, however, when spending this kind of money in the future, I will go to the dealership where there is accountability behind the listing and issues.

Got a great deal on a Mercedes-​Benz S550. The dealer owner and sales guy Anthony were very professional and helpful. Would recommend this dealership to others.

Chris the owner is my Car Man. Hes been very helpful and extreamly good at finding me the car that i liked and wanted. Im a suv girl and ive bought 2 through him so far. Anthony was very helpful as well. These guys have been there me when i was in serious help and needed a car asap. Fast, Friendly, And Honest and Tell it like it is…

I found Prestige Pre-​owned through a car sales website. I had come across a sixth generation ‘Vette’ with super-​low miles and just had to go check it out. After leaving an e-​mail for Anthony and Chris, they immediately responded and invited me to meet them to view the car. Anthony, their super sharp salesmaster, came out to greet me when I arrived. He was personable and honest, and didn’t just tell me what I wanted to hear. We took the car out on a smooth and easy test drive and soon were talking about my purchasing the vehicle. By the time I actually drove off with my new car, Prestige had already taken care of a few minor things, and I was on my way!
I think the guys that run the joint (Chris, George & Anthony) are cool, easy-​going and level-​headed, and definitely not high-​pressure sales guys… they want you to be satisfied with what you buy. It’s also cool that Chris is an auto expert and can answer questions you may have about your car. I’m having a blast with my new ride, and I highly recommend Prestige Pre-​owned. Friends and family (& associates) get over there and buy yourself a new car!

I have purchased 3 cars from Prestige Pre Owned and have to say, these guys are great. They made the process easy and worked with me to get the best financing available. I bought my son’s first car and Chris found us exactly what we were looking for within our budget. When I am ready for a new car I know where I will be going!

We found Prestige through
. We found a car that we liked and e-​mailed them to see if it was available. We received a response in less than 30 minutes while the other places that we also e-​mailed through Carfax didn’t respond to us at all. We checked out the car a few days later and decided to purchase it. Everybody, including Chris, treated us very well and feel that we got a fair price for what we got the car for. Highly recommended!!!

Just bought my second Car through these Guys, and Again NO Disappointments, My wife’s car is exactly as described on craigslist and the website, Actually delivered even better than advertised. These Guys have proved they are the real deal. I’m happy about my first car that i decided to go look at a car for my wife since it needed a 150 k maintenance and had leaks. So when i got to to the dealership, I received VIP treatment, And again Chris And Anthony are superior to others with their knowledge on European cars. Super satisfied with this establishment. I also received instant trade in value that i was VERY pleased with, and had to negotiate the price down to accommodate my budget. All an all. 5 stars

If you’re looking for a pre-​owned, definitely make it a point to stop by this place first, all the other dealerships won’t compare.
About to have a baby and Me and my boyfriend were on crunch time looking for a new car. We spent all Sunday morning going to every used car dealerships, which I know are about sales but didn’t feel comfortable at any of them and all the cars and people seemed so sketchy.
We came across Prestige and right when we walked in Chris gave off a great vibe. Not pushy, very informative. He definitely knew about the cars he had on his lot, history and whatnot.
For the buying process, we worked w Anthony who made the process easy and he knew his stuff. We don’t have the best credit but they were able to get everything to work for us. During the process, Chris and Anthony would give us tips or any additional info on them, or financing, or the cars.
We came on a Sunday so not a lot of banks are open. Our apr was a little high but Chris said he always tries to get his customers a lower one and he will still try again on Monday when the other banks are open, which the extra effort (even after the sale) goes to show that these are good people.
The environment is amazing as well. For a pre-​owned dealer, it’s not like those little portable huts. It really feels like you are at one of this Toyota owned dealerships, like the nice ones w coffee and water, couches, big screen.
Overall, this is the place to go. Cars and people are great, trustworthy.

Service is solid, but follow through lacks. I’ve been waiting for a call back on a spare tire for the vehicle that I bought from them for over a month. I still have received nothing. I would suggest that if you buy a car from this company you make sure that any work that needs to be done is completed before you pick it up, otherwise it may not be done. I don’t expect that I will ever hear back about it, so I am just going to buy one myself. This is my second purchase from them but it will be my last.

Hands down the best high end certified used car dealership in the bay area! Chris, George and Anthony were all extremely friendly, soooo knowledgeable and most importantly, honest. I was a first time car buyer and did my bit of research before coming here, but it was incredible how seamless Chris made the process and personally walked me through financing, warranty etc. in immense detail.
I also traded in my car here and got immense trade-​in value. They were upfront, generous and fast when it came to this process. Again, completely seamless.
I have had the car (BMW 3 series) for almost a year and there has been no issues whatsoever. They even help me advise on performance parts and directed me to some great vendors that give me a great deal through referrals.
You just can’t say enough about these guys and they are truly running a very fine establishment. I personally will never go to another dealership again other than Prestige, ever, and neither should you.
You would be making a mistake if you did not check them out before making your next car purchase. I have no doubt they will take care of you.

I wanted to rate these guys at 5 stars just like everyone else, but I could only justify 2.5.
Purchased a vehicle from these guys roughly two months ago. Chris and George were very easy to talk to and had a much more pleasant experience here during the purchase process than at the larger lots.
I really thought I would be giving them 5 stars as the initial purchase process was great. My deducts are as follows:
— 1 Star: Their in-​house creditor does not have the best rates, they tried to get me for 12% APR with a credit score of 790pts. Their lender does not acknowledge the $ 400– $ 500 monthly payments I have been doing on my school loans for the last two years? I went to a different credit union and qualified for 2% right off the bat, no questions asked.
— 1 Star: When I purchased the vehicle I was told that they would receive the spare set of keys in the mail and that I would be contacted as soon as they came in. 3 Weeks later I haven’t heard from anyone. I call George, tells me he is busy and will call me the following business day. Over a month passed by and no phone call and no keys in sight.
— .5 Star: Rear brakes were annoyingly squeaky within the a few weeks of purchase after I was told a lot of work went into the brakes?
I really wanted to rate these guys a little higher and hope this was an isolated incident, but it happens. I don’t have buyers remorse, however there is no doubt my experience could have been a little better. Maybe it was because I didn’t buy a high dollar Mercedes, I don’t know? I would just suggest first time buyers or buyers who have been out of the market for a long time to be accompanied by someone who is familiar with the process.