Verizon Wireless

Dumb moron’s work here. I speak to a sales rep and tell him exactly what kind of phone I want to buy, he tries selling me the opposite. I have to repeat myself over & over. This guy wasted like 15 minutes of my time by making this so complicated. I went across the street to metro pcs & got exactly what i wanted in 5 simple minutes.

RUDEST PEOPLE EVER! I wish I could give this place 0 stars. The security guard was nicer then the staff. I went to get a new phone but I am on my dad’s business plan. Always in the past the store called him and authorized the transaction. For some reason this couldn’t be done according to the workers at the store. EVEN THOUGH my dad called customer service and that’s what they said to do! When I explained this the fought with me about. Saying I was wrong and customer service was wrong, and my dad was wrong! ZERO customer service skills going on here! Then more then one employee got involved in the argument, felt very ganged up on! They could have just explained that was not there policy and they couldn’t do it. In fact they never even said that and just yelled at me saying I was wrong! Also it seems you can’t file a complaint with Verizon, I really would like to make this more official. Maybe there’s some type of customer service class these employees can take!

Adding my name to the list of terrible experiences here. And man, is this list long. Worst. Customer. Service. Ever. All five employees were just standing behind the desk chatting. Could not be bothered to do their job, even when solicited for help.

I have never been to this store and for good reason. Fraudulent charges were racked up using my SSN under someone else’s name. This is the store location where someone fraudulently created an account under an alias name (not matching my SSN) and upon review of my credit report I have had to go through the hoops of ensuring that my credit is restored. I called this store location because Verizon Wireless fraud department gave me the store location where the woman created this account. When i spoke to the manager, Candice, I realized she was just as useless as Verizon headquarters was. She refused to tell me the details of how this account was opened and said that it was the decision of Verizon credit department to open a fraudulent account. She also refused to acknowledge that her store employees committed an act of theft by creating an account using my SSN without verification of identity. I highly recommend to stop your accounts with Verizon. They are under investigation with the FTC and if you are a victim of fraud you should join in the class action lawsuit. I cannot believe these stores are able to commit such theft without prosecution under the law. It is a violation of my personal rights, as well as my rights to privacy.
Good luck if you choose Verizon Wireless, especially if you choose to deal with this location.

Verizon FiOS their services is terrible representatives unbelievable I spoke to Henry Nikki Benjamin David and Miss Campbell to get no results they write out lied to you about services and products and beware they put a hard inquiry on your credit report for you to get services with them and will lie and tell you its a soft one don’t trust them be very careful and they have no connecting phone numbers to legal office or the corporate office and not allowed to give out that information to the consumers that supporting the services this is against the law and it need to be investigated by the Attorney General they need to be involved because this is a very serious matter these people are putting hard inquiries on peoples credit reports and lying to them and telling them its a soft one just to get the business they screwed up my credit report and now they’re telling me they can’t do anything about it it took me almost 2 hours just to cancel my services and they are not even in my home yet I promise you consumers be very careful dealing with Verizon FiOS they are liars and not to be trusted as far as you can spit and I’m about to start a class action against their ass for lying to me and damaging my credit report for cable that no one have to do credit reports for and can get cable from anywhere these these days for free people are crooks and the services is ridiculously terrible and the representative is just as if not worsers we got to come together people and bring they ass down because they think they are too big to be touched let’s prove them wrong and hit him in the pocket where it hurts Verizon FiOS sucks use them at your own discretion they are liars and will put a hard inquiry on your credit report for cable services, that everyone else give away for free unbelievable don’t trust them and don’t use them they will destroy your credit

Getting a new cell phone is as simple as it gets here at this location. I dealt with Tracey and she walked me through everything. She was polite, attentive, and always had a smile on her face. I came on a Sunday, and walked in and walked out with a brand new phone for my mom in twenty minutes. Simple, great experience!

This store is literally a joke. The «tech support» doesn’t know anything. My iPhone speaker wasn’t working so they opened my SIM card slot to check the «liquid sensor» to see if my phone was water damaged. They proceeded to tell me I took out the liquid sensor my self because it was missing from the SIM card jack LOLOLOL. Little do they know the sensor is actually next to the headphone jack. This was confirmed By apple and by Verizon on the phone. So I don’t know if they were lazy or just plain stupid. I’ll go with stupid. Long story short I went to apple and they took care of me. I wish I can give this store 0 stars.

Spent a rainy Saturday recently with salesman named Woody. He patiently helped my wife and I for 2 hours to upgrade her current Samsung S4 to the new Galaxy Note 4. He was knowledgeable about accessories and features of the phone. no complaints.

The last thing I wold ever waste my time reviewing un food related is a cell phone store, since they usually all suck and I really don’t do anything but eat and work so other businesses don’t exist to me.
However my experience here is one that took both my parents and me aback.
The staff here from the manager, to girls fullfiling our order were all knowledgable and had good legit answers to every question we had.
The manager was very patient and explained all the new plan options we asked him about and told us honestly which made sense for us and which didn’t.
Once he finished explaining, we didn’t wait in line to be helped by one of the girls to make our new phone purchases. We asked the girls some more questions to make sure and they again knew the answers to everything and clearly explained it all. The girl who helped us even made jokes and made it a pleasure waiting for her to finish fullfilling the order.
I will literally go out of my way to come to this location anytime I have to make any other Verizon changes or purchases.

Went in today to upgrade my phone with my boyfriend who is way more schooled on electronics than I.
when Monique was explaining herself and the plans to us, i was looking at said boyfriend for answers and insight. She physically touched my arm. poking me several times telling me, Excuse me im talking to you!\
I was dumbfounded… seriously you touch me? i spoke a loud «WOW» and couldnt believe iI was spoken to in such a manner. My boyfriend looked at her and told her we are taking our business elsewhere.
I want to change companies because this happens all the time EVERYTIME i walk into this location.
I WILL be calling corporate to complain. YOU NEVER TOUCH ANYONE.
Their are so many what if’s in this circumstance… God help her if she did that to my mom

Sheesh, I’m really sorry everyone else has had such terrible experiences at this place, but mine was wonderful. I had a new account, got there at 7:30 for the 30 minutes of set-​up, but there were all sorts of problems with porting the number from the old provider. No matter to the customer service reps, who all ended up having to stay 45 minutes past closing time, and did so without complaint. The main guy helping me – I wish I had gotten his name – was just awesome. He just kept plodding away on it until it was fixed and in the meantime did a bunch of nice things like import info from my old phone… he didn’t have to do that, it was nice. I was so embarrassed at having taken up so much of their time, but when I said «Thank you so much, I really appreciate all your hard work!» he just replied, «No problem. It’s our job.»
Seriously, what customer service rep has that attitude anymore?

LOL. Ok.
Went in one Sunday, asked if they had the LG G2, and some guy said no bc they only carry the «latest and greatest». Had a chat with him, he tried to sell me a different phone then I left.
When I got home, I called verizon corporate and talked to some guy who was absolutely dumbfounded and said he had noooo idea why they wouldn’t carry the LG G2 since not only was it NOT old, but it was one of their best sellers. He then let me upgrade early since I was a long time customer (I’m talking like 8years)
After I got off the phone, curiosity struck me and I called the same store I just left and they said they carry the G2 and have it in stock. So literally 30min later, I hopped back on the train and went over there.
When I got there, I went to some lady who seemed to be the manager, she was very nice and said a sales rep would be with me shortly. So I wonder around near her and the back desk, where 2 employees are just sitting there listening to reggae and fooling around on their own cell phones. I made eye contact with BOTH of them multiple times and they didn’t say a thing. After about 10 minutes, which is a long time to just stand around and not do anything– the lady who initially helped me walked to the desk of the 2 people and told one of them to help me. Osei helped me, looking high as shit, and went in the back and got me a G2 (they had it all along)
We literally didn’t say a word the whole entire time other than I wanted a G2 and I had a coupon. During the process, I looked at his computer screen bc I don’t think he quite understood the concept of what a coupon was and how it worked– he copped an attitude and told me I couldn’t look at it. Then when my total was 87, the machine said 217 so I asked him if it was for sure 87 and not 217… Again, attitude. Between all of this, some foreign guy was arguing with the lady next to him and of course he had to stop helping me for a while to argue with this guy. Osei wasn’t even in the situation– he butted his fat head into the argument then tried to give the customer shit for arguing with him? Dude, the customer wasn’t even talking to you, then when you talk shit to him, you wanna cop an attitude about why he’s arguing with you? You brought yourself into it. Get a reality check and come back to earth hippie. Over all, this just made my check out longer than it already did between him arguing with the other customer and checking his instagram/​twitter during the checkout (yes, I saw his screen)
After checkout was done, he handed me my bag and receipt, then walked to the front without saying a word.
Shitty ass service except that one lady. I wish I had her name, she was nice and helpful. Overall, I would totally have spent the extra 30−40min on the train to go somewhere else. Have fun if you decide to go here, just make sure you have time and if they don’t have something you want, ask someone else.

My daughter is traveling to Europe so I went to the store to find out what to do so that she could get service there. The information I got from the woman that helped me was completely wrong and now it is too late since my daughter is out of the country. She should have updated her phone using *228 which no one told me. Now my daughter has to borrow her friend’s phone to call. Ugh! This store is the worst.

I am not sure why I subjected myself again. Bay ridge native – Bensonhurst is better – more knowledgable. I did – only to find out they screwed up my data plan put me and my sister in law on a shared plan instead of what they were told – and said they would – to put with my brother – her husband. Talking doing and thinking – not a strong point for anyone in this store. Conniving too — — talked my senior citizen not tech savy father into buying some crap thing that never worked then refused to take it back just a few days later… not businessman. Cannot be legal. Hope ²⁰⁄₂₀ does an expo on these people.

Obviously it’s a 1 star rating! First off the store, the staff is completely unprofessional and unmotivated to help anyone. I am pretty sure that most of the girls that work (ed) there are still trying to look for their eyeballs that got lost somewhere in the back of their heads. I have never seen anyone roll their eyes so much!!! Wow! Second of all, verizon is just horrible! Each month I laid out $ 190 for a SIMPLE family plan, and that’s an average, because their hidden fees are out of this world!!! I never knew what to expect the next bill. The first couple of months I fought with them, then it was really no use. Another thing– the best coverage in the continental USA, they say??? My a**!! I’ve had my family and friends call me and yell at me for ignoring their calls — meanwhile the call was never received. The internet — wow, a snail moves faster! They are stuck somewhere in 2003 — with AOL dial up or something. There’s absolutely never any internet coverage with them, if there is — not even worth trying. Most of the costumer service phone calls were pleasant — can’t say anything about that. Otherwise, I regret spending almost $ 5000 in bills for this horrible cellular company that should retire or rethink their network coverage! BOO!

This location is in Bay Ridge. It is impossible to find parking and the store can be packed with no organization, and Verizon in generally is pretty crappy. The employees are only friendly and accommodating as long as you are happily drinking Verizon’s kool-​aid. If you challenge them on anything, they get a serious attitude. Basically, Verizon knows their customer service is atrocious and they don’t care. The fact that they have the best wireless service, allows them to treat their customers like scum. For the past few years, I had a droid that constantly had technical issues. I would be at this store location every day after work, explaining that I needed help. None of the employees seems too eager or concerned to help. They ordered me two new phones, none of which fixed the issue, and then I had to order a new battery, on my own dime, even though I have a warranty and insurance. The attitude of Verizon is basically «my way or the highway». They don’t care about keeping you as a customer in the least.
Recently i was eligible for an upgrade and came in to this location with my husband. After choosing a phone and having to pay for it, I was told the Verizon now has a $ 30 fee when you upgrade. My husband asked what exactly the fee was for, and an awkward situation ensued for about 25 minutes, ending in no employee being able to explain the fee. They transferred my contacts (something I could have done on my own) and said that was what the fee was for. Result: They did not simply transfer my existing contracts, they transferred every single person that I had communicated with via phone and email in over 2 years. 80% of the contacts I do not know, and now I have to manually go and delete them. So basically, I paid Verizon an extra $ 30 dollars, so I can spend hours editing my contacts.
I fully understand that the employees are not responsible for the actions or policy of Verizon, a money sucking, inconsiderate corporation, but it was still incredibly frustrating. I think this was my last upgrade with Verizon. At this point, I feel that I am constantly being deceived and cheated out of my money.

Slow slow slow!!! Technical support :-O

I don’t usually take the time to write bad reviews but… WOW. I just have to tell anyone who would bother to look this up – RUN. I’ve been here all of three times and it was a miserable experience each time. This last time the manager, Ebony (I think that was her name anyway), was the opposite of managerial (as well as the opposite of courteous, opposite of personable, etc etc). It was as though we had walked up to a perfect stranger on the street asking for help. The eyes rolling, heavy sighing, eyebrow-​rasising «whatever» expression on her face. I mean, wow.
The one person who was actually doing her job (Tiffany) and helped us out when wonder woman couldn’t muster the salesmanship to turned out to be, while perfectly nice, wholly misinformed. We spent over two hours there and left only to find out later that the information about our service plan was incorrect and the pricing was wrong.
Seriously, ATT is literally 100 feet away. Walk down the street and go there instead.

I would give this location ZERO stars if I was able to. I have been using this Verizon store for years and knew it sucked balls but today was the icing on the cake. I went in there to get the iphone 4s. I originally wanted it in white, but they did not have it in stock. The man helping me told me they had it in black, I was like ehhh I dont know and decided to see if the morons in tech support could fix the problem on my current phone while I waited for the white iphone to come into stock. Anyway, while talking to the moron in tech support I decided I would just get the iphone in black because I planned on keeping it in the case anyway so what’s the difference. The tech support pig vomit tells me they can’t sell me the phone if I might return it. I’m like excuse me??? Who said anything about returning the phone???
So I ask to speak with the manager, pig vomit calls out elephant vomit the manager and have a secret talk prior to coming to speak with me. The manager comes out and says WE DO NOT HAVE IT IN STOCK. I’m like excuse me? The man in the front checked and you certainly do. I said to her, what is this nonsense about not selling me a phone if you think I might return it? What the hell does it matter to them? It’s not like it’s coming out of their pockets, and I wouldnt have returned the damn thing anyway. I have money I can buy a phone who the hell are they to stop me from doing so??? Anyway the manager elephant vomit, she was very snide to me. She says «It’s out of stock, do you want to see all the receipts from today of everyone who purchased a phone?» I said «SURE» elephant vomit said «I cant do that». Ummm what the hell was the point of that??? Are you proud to be a complete a-​hole, or do you think your little manager position makes you a cell phone god? Completely in shock I start leaving the store and then decide I’m going to get elephant vomit’s name and call corporate on her. Not only was she rude, she was racist and all I wanted was a phone that works that I was going to pay for!!!
So I ask elephant vomit for her business card, she rudely points to her name tag and says «Look, my name is right here» I look at the name tag all dull and grimey as her managerial skills it read «TYESHA» so I say, «ok Tyesha, what is your last name», she spells it out for me like I’m a kindergartener. So Tyesha McCloud was her name. I leave the store and ask run into a friend on my way home, I asked them to do me a favor and go into Verizon and say you want to buy the black iphone– MAGICALLY it was back in stock!!! Maybe TYESHA McCloud is a magician, holy Harry Potter, elephant vomit is in the wrong profession, she can give Kris Angel a run for his money! WOW! So I’m completely livid at this point I go home and call customer service and let them know what happened. The nice lady at customer service called the store for me and guess what THE PHONE WAS IN STOCK, however, NO ONE heard of TYESHA McCloud. Can we say LIARRRRRRRRRRR! The nice customer service lady gave me corporate’s information to file a complaint which I gladly did. She also documented that she was lied to on the phone. Let’s see if TYESHA McClassless has a job soon in this rough economy.
Being a Verizon customer for a decade I never encountered such a disgraceful display of behavior. I always had nice things to say about Verizon and it’s service however, I will be switching service providers due to the disgusting animals they hire to assist their customers. I understand they aren’t making much money, but take some pride in what you do and have integrity. Avoid this location if you can, you can get better service at the DMV which isn’t saying much at all. I am infuriated and would rather eat a bag of glass then step foot into this location again. Do yourself a favor if you want to be treated nicely, go elsewhere.

The reps and managerial staff here truly have a difficult time understanding anything that goes beyond basic, kindergarten English. I was ready to go in and buy a phone and sign up for a two-​year contract, both of which are ridiculously expensive, but the rep’s incompetence is what really drove me away. The manager didn’t help much, either.
For some reason, she (i.e. the service rep) kept directing me to call Verizon customer service to answer some of my technical questions. If I’d wanted to call customer service, I would have — why waste time walking into a store? Eventually, the manager was called out and he couldn’t do any better.
I’m not going to tell anyone to stay away from Verizon, especially if they’re the only carrier that gives you good coverage. However, if you’re shopping for a new phone and contract and you get good service from all four carriers, Sprint offers amazing coverage in NYC and the best prices. T-​Mobile has really amped up its 3G network all over Brooklyn and Manhattan. And believe it or not, AT&T 3G is consistently faster than Verizon.
Again, I was ready to commit to a $ 2,000+ two-​year contract, but the way everything was mishandled at the Bay Ridge store is making me consider other carriers.