Sprint Store

Worst phone store ever the wait was over a hour ppl standing around doing nothing at all.

Stopped in to purchase two 6s’s with the Wife!!! Was assisted by DOMINICK T. and his assistance was GREAT And the Brotha’ was very knowledgeable about the phones, plans, and pricing! Left with our pockets a lot lighter BUT was very satisfied with Dominick’s help!!!

This is the worst store that I have ever been too. Customer service does not exist in this place. If you have a problem, do not, I repeat DO NOT GO HERE. And you would think that if a customer complains about service that the manager would have some form of remorseful response about it. She did not. She looked at me like a DEER CAUGHT IN THE HEADLIGHTS as I complained about the problem that I had with one of her team members. I will never visit this location again. And if it happened to be the only Sprint store left in existence, I would leave Sprint and get another cellphone carrier. One word description, HORRIBLE!!!

I stopped in the other day to make changes to my account. All I wanted to do was delete one unused phone number from my account and change my old, out-​dated 2-​yr plan to a new monthly plan. I spoke with Tino and he told me that unless I was upgrading my phone or buying a new phone that he couldn’t help me with my changes. He told me to go home and call customer service. I was absolutely appalled. I’ve been a customer with Sprint for over 6 years and I’ve made all my changes in a Sprint store or an authorized Sprint retailer (specifically Radio Shack). When I went home and spoke with customer service they told me that the store can definitely make the changes I needed to my account and the store should never have told me otherwise. DO NOT SHOP HERE, they are clearly lazy and do not want to help you.

The service here is horrible, the wait is too long their time management is HORRIBLE, staff is inpatient, rude kids that think they know everything & they have no clue about good customer service. If I wasn’t with my mother I would have let them have it especially TINO… SINCE Unilocal forces you to give a star mine is for location

My friend and I just stopped by to pay his phone bill. My friend said, «Brittany G is the worst sales rep of all time!» She was very short tempered and seemed annoyed at working there. She asked if he had exact change to pay his phone bill because they didn’t have any change in the register… or she wasn’t willing to get any change. Great store just watch out for abrupt Brittany!

I went into that newly made store and I must say they are very RUDE!!! I dealt with a «supervisor» named Ramon Galan who was very UNHELPFUL and also proved to be a LIAR! I was asking questions regarding my account and he LIED and said nothing can be done and when I requested a supervisor he then tells me that his supervisor is not in the store but he would call her. He then walked to the back of the store and returned in 5 seconds to say he had spoken with his store manager on the phone and they can not help me with the changes necessary to my account. I then took it upon myself to ask who the Store Manager was to another associate and he then directed me to the store manager Carol who was sitting in the back of the store. I then asked if Mr. Ramon made a call to the store manager she then told me NO he asked me a question. I would tell anyone who is a new or OLD customer don’t go to this store they have a lack of professionalism and they DO NOT understand the importance of customer service. Sad to say I went to the Austin street location and everything was done and I was out of the door in 30 minutes

There are two reasons why I’m giving this location 5 Stars… the main reason would be SHENEAL! She is wonderful! Also, the store is clean :).
Sheneal greeted me when I walked into the store, smiled, and really took the time to tell me about the promotions. In addition, she did not pressure me to purchase anything. Her customer service is exceptional and she is the only reason why I would return.
Don’t get me wrong, the other staff are nice (most of them except one), but Sheneal… simply put… is nice, has a good personality, very patient, and thoughtful. The others need to take some hints from her. I’ve returned at least 4 times!
I highly recommend Sheneal!

I’m rating this store solely on Sheneal the young lady who helped me. Her customer service is simply the best. My cousin went in because of my advice about hearing their grand opening sale. And wow was it a sale! Free samsung galaxy tablet with any phone purchase, iPad mini for $ 49.99 with an iPhone purchase, and 25% off all accessories.
Outside of the sale Sheneal’s customer service was impeccable! So don’t only run down to sprint for the sale but run doe for supreme customer service. Ask for Sheneal, tell her Lola sent you.