Best Buy Brooklyn Gateway

I came her Sunday (02/​07/​2016) with the intent of purchasing a gaming bundle and I did. The guy who helped us was friendly and agreeable towards me and my family. He talked gaming with my husband and all was well until we got to check out. He did the usual spiel of offering the store credit card for high price purchases. I declined and he tried to push it not once but twice more. When it became apparent I wasn’t going to budge, he turned surly and I honestly can’t recall whether he said anything after handing me my receipt. I understand the whole retail commandment of pushing the store card. My husband and I both had to do years ago when we were still working retail. It was mandatory as you had to reach a daily quota. I don’t doubt Best Buy also employs this policy. What offended me was continuing to push it when my voice conveyed I was pretty firm on where I stood when I declined the card. It was my first ever purchase at this location and I have to say I probably will check out other places because of this experience.

This place is a disaster lil inexperienced teens workjng here can’t help you with anything. You literally have to put flag someone down for help. A worker told me he was tired and not in the mood cause he just started his shift wtf does that have to do with me? Smfh if you need real help about a product go somewhere else

When a person does help you they give it their all to try and accommodate you and help you with everything you need this review is not for all the employees there but for the few that just want to not help you at all. I hate that I must give such a poor rating because not everytime that I go there do I have such an aggrivating experience. This time it was enough, groups of employees standing there talking to each other and when you go to approach they scatter, not just one time but a few times I guess today just wasn’t a let’s get to work type of day.

I came here on Satuday (12/​19/​2015) to make an exchange. Unbeknownst to me I had mistakenly ordered the wrong band size for my boyfriend’s I– watch. Immediately after realizing, I berated myself because I absolutely hate to go anywhere near the malls so close to the holiday season. I mean the parking sucks, the lines are long, and the people can be a little mean. However, I had no choice. I wanted to make sure my boyfriend had a nice Christmas and the only way to do that was to get him the right band size. It appeared as though fate was on my side as right away I found parking in FRONT of the Best Buy! WHAT!!! «Okay maybe this won’t be so bad» I thought to myself as I exited my car. However, that feeling lasted for a spilt second as I entered into the store and saw what can only be described as «chaos.» …Seriously there were ppl everywhere! I thought to myself, «I am never going to find anything» or so I thought…
Enter Jermaine, the Angel from Best Buy. Like the savior he was, he immediately approached me and asked how he could help? And boy did he help! Thanks to him I was able to get all the information I need to make the switch. Unfortunately, while this location didn’t have the watch in stock, Jermaine was nice enough to call ahead to find what stores had the correct band size and color for me and give me the directions. I happily trotted off to the next Best Buy and got the correct watch I needed! I couldn’t have done it without him and now my boyfriend will have a pretty epic Christmas. Thanks again Jermaine. Your customer service skills are impeccable!

Should be a 0 star option!!! Purchased a $ 3800 BOSE Stereo system from this store only to get home and the box had NO speakers and FRAUDULENT ITEMS!!! Buyer beware!!! OPEN BOX before purchasing!!! They will SCAM YOU!!!
Went back to the store within in hours of discovery— NO ONE would help me or return the item!!! They told me to call BOSE. Upon calling BOSE the next day —I find out the entire contents in the box are FRAUD!!! The acoustic module and console were discontinued and sold at Circuit City is 2006!!! The Store and BEST BuY Corporate refuse to help!!! I have NO surround sound and out $ 3800 dollars!!!

This particular location is pretty decent sized. Part of the Gateway Shopping Plaza. Plenty of parking. This area in general can get busy depending on time of day and which day.
I feel like I’m only in Best Buy once every few years. Electronics can last a while so I think the last time I was here was for a TV a few years back.
They pick up location (for store pick up orders) is off to the right when you walk in. Check out is to the left. Typical Best Buy as far as what you can get. Decently stock because it’s decent sized.
TV’s, Computers, Appliances, Tablets, Phones, etc.
I didn’t need help but there were plenty of staff roaming around on a Monday night.
I ended up buying a plastic hard «shield» for an MacBook Air. They only had one option but it works.

The worst best buy store!!! I wanted to exchange a gift and the employee working the returns desk returned the item instead of exchanging it, even though I told her not to return it. She said there was nothing she could do and offered no solution. Not even an apology! I’m an elite plus member and Best Buy but after this experience I’m going to try an avoid it at all costs.

I always enjoy stopping by Best Buy every now and then… mostly to look at the large up-​to-​date flat screens that I can’t afford to buy right there and then. lol
Surprisingly enough though I wouldn’t say that Best Buy has all the stuff a tech or electronic lover has to offer. There have been times that I have come here for such things as a HDMI cable to connect from my laptop to my current flatscreen HDTV. One time the cable just wasn’t compatible to my TV while the most recent time I came here for one they just has super expensive ones that came in some kind of multi pack or having dual functions. I just wanted one simple HDMI cable that is compatible with my laptop and TV that shouldn’t cost anymore than $ 10 and they didn’t have it. Better off getting something like that off of Amazon I guess.
Other than that though, not too much complaints about Best Buy. They’re not necessarily the end all be all of tech goods but they are the most convenient.

This is the worst bestbuy I ever been to always empty on merchandise customer service is horrible workers look like they don’t want to work if the owner is looking at this I think you should have better management at this place

I’ve never had a problem at this location whether it was purchasing or returning.
We came here on Christmas Eve Eve (lol) to buy an Xbox One.
Though it did take a little while to get someone to get an Xbox so we can pay for it, it was expected because there were a lot of people in the store trying to buy gifts.
My mom flagged down an associate named Mike (I hope it’s Mike, well he has braids!) and he went to the back to get the Xbox that I wanted.
We were waiting on line when he waved us over and brought us to a shorter line in a different section.
Very thankful for that!
I came back the next week to pick up a smart TV I ordered & the girl at the in store pick up counter was really nice.
I did get there 10 minutes before closing & she still helped me anyway.
I like this location way better than Kings Plaza.

1 wish they had a 0 star option… this is my second time at this best buy location… first time was horrible too long of a story and this was maybe 2 years ago so I never came back to this bestbuy because of that… up until 1÷3÷15 …bought a galaxy adapter for my phone so that I could connect it from my phone to my HDTV… I paid 60 bucks… sure enough I checked online and it only cost no more than $ 15 …so I just came to return the device… short line for returns so that’s good… finally got up to the customer service rep… I said hi how are u… her response… I need your receipt and ID… smh …she didn’t even smile and greet me as warm as I did to her… anyways I brushed it off… so finally after I got my money back and everything is set for me to go… I said THANK U… her response was nothing she turned away without even acknowledging me… at this point I’m blown away… so once again I had to say it much louder and alil aggressive then she gives me a cold ‘you’re welcome’ no eye contact… nothing …THIS IS THE TYPE OF SERVICE WE PAY FOR? I’D RATHER KEEP MY MONEY IN MY POCKET… NEVERRRRRR AM I GOING BACK TO THIS BEST BUY EVER IN MY LIFE AGAIN… so if u want to be treated nice and respected and this isn’t the place to go… for everyone else who doesn’t care… good luck to u all

WARNING for all !!! I urge u especially if u live in bk to not go this best buy it is by far one of the worst best buy in Brooklyn. No one will help u then when they do they dont know anything they smell and look bad .its just a mess I really hope best buy follow the same path as Circuit city which is non existence. I never understand why people take jobs as a customers service or sale rep when they have no clue what both of these services provided jus order on line because u will get the same respone at the store that u would get from asking ur laptop… nothing

Needs better employees. Or better yet, more consistent employees. Some days they’re awesome, others… Not so much. Super convenient. And if you order something online for store pick-​up, give hen time to find the item for you.

At this Best Buy location a lot of display items such as mice in the computer accessory area are missing or broken. The stock is spotty… you have to visit other locations to see if they have what you’re looking for, or simply order online. So if you want to touch and try out stuff, don’t count on finding it here (or at any other NYC Best Buy). This situation makes customer reviews on Amazon so valuable. And while you’re standing in Best Buy checking out products on your phone, if you’re lucky enough to find a highly-​rated item in stock, get them to price-​match.

This review is long, but I wrote it to notify you of an abhorrent treatment I received at Best Buy (Bay Parkway, Brooklyn — Store 599) during my visit there.
I purchased a Samsung Galaxy S4 phone, 2 year protection service and an Otterbox case just 2 days prior and it had a defect. Speaker was malfunctioning. Knowing that I have 15 days to return or exchange the phone, I went back to the store (with my 3 year old daughter). The manager accused me of breaking the phone and refused to do a refund or an exchange. I have hardly used the phone beyond trying to figure out what was wrong with it and was startled with this accusation. Why would I break the phone I just bought 2 days ago? When I denied breaking the phone is when the situation took a turn for the worse.
I stated that I did not break the phone and it was a defect in the phone. I also stated that I know my rights and asked them to abide by their promise of ability to return/​exchange within 15 days. I also attested that I did nothing to the phone and kept it in a case that I purchased from them on the same day. The manager then changed her story and said I «spilled water on the phone, which is why it’s not working». Having not broken or spilled anything on the phone, I stated that it’s a ridiculous lie and said I won’t leave the store until a refund or an exchange is made.
The manager then came close to my face and said I’m a «dumb &^%$». This happened in front of my child and in front of another customer. Now it’s really hard for me to lose my temper, but the manager really tested my limits. I calmly stated again that I will stay there until the phone is exchanged or returned. This is when the manager called a security man who came over and started calling me names, how «ridiculous» I am and humiliating me in front of other customers and my own child. At this point, the manager came to me again and told me «I need to lose weight and then get lost».
At this point, I was in shock. I have never in my life been treated in such a belittling and disgusting manner at any other retail establishment. I could not believe that someone with an authority and managerial duties would be cursing a customer and calling them names. Never in my 20 years of living in this country have I seen anything like this at any store, including some in the deep ghettos of Brooklyn.
I got up after sitting calmly for some time and told everyone that was in ear’s way loud and clear that I will call 911 and let them decide what to do in this situation. At this point, a light bulb when in my head, and I decided to start recording the situation on video camera on the phone (which was working). I also turned around to other customers waiting in line and told them exactly what happened. Manager, not knowing that my phone was recording came up to me again and told me «You dumb &^%$ get out now». I smiled and told her I got her on «tape». Not surprisingly, of course, the manager then all of a sudden told me «ok, I’ll do an exchange». She took my phone. A few minutes later she handed it back to me and stated: «Oops changed my mind, we won’t do the exchange». That’s when I realized that she deleted the video I took from the phone.
Surely, your store has a surveillance and you will see that I WAS there and DID video tape the manager. Unfortunately the footage is erased.
Furious, I called my credit card company right in front of her and asked them to do a chargeback on this transaction as the store sold me a defective item and is refusing to refund or do an exchange.
The cops then show up. They told me that they could not help me now due to the fact that I already called and requested a chargeback, but they suggested that I go to another Best Buy location as this particular store — Bay Parkway Best Buy (Store 599) has the worst reputation about returns. The policemen were very kind and gave me directions to the other Best Buy location. They then proceeded to tell the manager to stay away from me and refrain from raising her voice.
Now, mind you, I have purchased thousands dollars worth of items from this particular store, including the latest iPad as recently as 2 weeks prior to this event. In the past year, I’ve purchased 2 ipads, dvd players, phones, nintendo ds, while my husband purchased TV, dvds, modems, apple tv, etc etc. To experience treatment like this was after being a loyal customer was like being in a a bad dream (a nightmare!). To top it off, to be treated like this in front of my own child was the worst experience of my life!
I am a graduate of business school and will tell you one thing I know for sure: if you allow customer service like this to occur in your stores, this will be the main reason for the demise of your company.
Outcome of this story? I left after cops told me to try another store. I drove straight to another Best Buy on Gateway Dr. in Brooklyn — and there easily without any problems did an exchange and got a working mobile phone that I am testi

Easily the friendliest and most helpful Best Buy I’ve ever been to in my life. I’ve been to 20+ different Best Buy locations across 8 states in the United States too. The service here is excellent.

Hands down, this is the best Best Buy I’ve ever been in. I went here at the recommendation of my girlfriend who lives nearby. I went to at least 10 different stores, looking for a laptop (obviously to Unilocal!on). Every time I was left with a sour taste in my mouth. There was one Best Buy in Valley Stream where a kid questioned my intelligence for wanting to get a Samsung laptop.
I was about to just newegg a new laptop when I was strong armed to go. I’m glad I did. The salesmen were very professional and asked me about my needs before recommending a product. Turns out, he recommended the Samsung laptop that I wanted without me saying a brand or looking at a laptop. He mentioned that they can get hot (it does at times) and suggested a cooling mat with dual fans that was very affordable.
The next time I went back there, the same salesman was there and asked me how I liked the Samsung laptop. I was floored that he remembered my from an interaction over 4 months ago.
Needless to say, I prefer this Best Buy over others. The distance from my place makes it a bit of a trek, but when I’m on the south shore and looking for something that a Best Buy would have, I go here.
By the way… I love the laptop he recommended. I’ve never had a problem with it and it goes with me just about everywhere.

I’ve been in many Best Buys stores and this one was the worse for customer service. I purchased an ipod touch for my mother and used the in store pick up to save money on the delivery fees. I’ve picked up items from other Best Buy stores and was in and out with no problems. However, this particular store the customer service reps at the pick up counter were just unprofessional. One young lady started my order and then transferred it to someone else and she had to start all over. This young lady proceeds to start helping another young man with his order and I had to get a little assertive and ask her, «Uhmm can you finish with me before you start assisting another customer.» I was nice but sarcastic with my mean grill to let her know «get it together.» Even the other customer who she tried to «help» while completing my order told her to finish with me first. Im not saying this is a representation of all the employees in the store, this was just my experience.

I prefer the Best Buy’s that are at the UES and Mid-​town better than this location, but if you’re already there at the mall… it is definitely nice to have them here.
Because it is located in a shopping center (Gateway Center/​Mall to be exact), it has a lot of space to utilize, more-​so than the Manhattan locations. They don’t always have some of the popular products in stock around holiday times (for obvious reasons), but they do have a large variety of options and good space to maneuver around and shop.
Some of the staff is more knowledgeable than others (which can be expected), but some of the staff doesn’t even know where some parts of their store sections are (for example, where you can find a certain product type). It can at times be a little hard finding someone to help you if you need it as well.
Overall, the guy in me loves to stare at the huge selection of electronics here, and their space allows you to see various products side-​by-​side with ease. This can make purchasing say a TV easier, when you have multiple options right in front of you in optimal viewing distance (so you can gauge how it would look in your home).
In short: if you’re already here… it’s nice to have a Best Buy here (as opposed to the Circuit City that used to be here), but if you have options, then head into Manhattan and shop there (or online).