Nordstrom Rack

I love the concept of this store — name brand products for less! Name brands like Vince Camuto, Tory Burch, Michael Michael Kors, Mackage, Furla, Diane von Furstenberg, Betsy Johnson, Coach and much more. Granted most items are out of season but who doesn’t wear florals every Spring? With that said, let’s talk about organization. Upon entry, the clothes section is straight ahead, handbags to your left, and skin care and other accessories to your right. All the shoes are in the back of the store. Fitting rooms are in the middle of the store by the men’s section (left side). Cash registers are in the middle of the store to your right.
Clothes are set up differently. Some items are folded on tables, while others are hung up. They have circular racks which I find difficult to search through, but they also have T-​racks which I love. The items on the T-​racks are much easier on the eyes.
Shoes are displayed in boxes on shelves. The shoes are not always in their actual box, so do not disregard a shoe in a no-​name box because you may find Tory Burch heels inside.
In regards to customer service, it’s incredibly bad. Greeting clients upon arrival is key! Consider it. The person in the fitting room does not greet, his exact words, «how many items?» then proceeds to open the fitting room then walks away — umm okay. The girl at the cash register had even more of an attitude. I specifically asked for gift receipts for more than half of my items. When she forgot to print one out, she started to huff and puff about how she has to return the items in order to print a gift receipt because I did not tell her in advance. I nicely replied, ‘I requested a receipt for all these items” and instead of saying, ‘okay, no problem” she started to argue with me… really? Out of 5 cashiers I’ve encountered, 3 lack customer service skills. I worked in sales for 5+ years and I know the do’s and don’ts so spare me the drama. I do not want to take away from the few very pleasant employees — thank you for your polite mannerisms.
Lately, I purchased items online. The in-​store return policy is great. It’s a quick, simple transaction.
Overall, great products, but poor customer service.
Happy Shopping!

Beautifully laid out, stylish clothing and wonderful staff. I love this store. I’ve become quite a regular customer here and the staff here are knowledgeable, polite and very helpful. I recommend this store for their lovely selection if clothing and shoes. Thank you for making my shopping experience here a lovely one.

I have had nothing but success at Nordstroms Rack. I love how you can shop in peace here. No loud, personal conversation having staff. This store is well organized, clean and all items seem to be priced accurately. There is something here for everyone, men, women and children; from formal wear to casual. Pumps to Uggs. Pajamas to lipstick and still manages to be orderly.
I love how you can find designer name brands at discounted price. Alexander McQueen sunglasses for less than $ 100, score! The lines here are never outrageously long, which is amazing compared to its sister stores in the area. Easily a shopping favorite for designer goods at reasonable prices.

Hands down this is the best Nordstrom Rack I have been to in NYC. The one in Union Square doesn’t have nearly as good of a selection as they do here. The space is always clean and organized, the staff is friendly, and their sales are on point. I have purchased a few designer items here (my sister spots the best deals like Alexander Wang on a steep discount) and I am very happy with my experience. They also have an excellent jewelry selection.

This Nordstrom rack is lacking.
There’s pretty much nothing here that caught my eye.
For a brand new store, the place is a mess! Shoes all over the floor, makeup broken and opened and the employees following you around, acting as if you’re going to rob them.
It’s in a great location that many people haven’t discovered yet with ample parking. Definitely needs improvement by management.

Great development to the neighborhood but the selection at this location is boring, literally prepare yourself to dig threw racks I find myself buying just socks or perfumes … Maybe it’s me being spoiled from online shopping… Register is on the right hand side of store. Customer service was OK and the store is to the end of the lot near shop rite.

I stopped in here on a weekday and it was still crowded. You won’t catch me in here during the holidays dealing with crowds. The store reminded me of Marshalls and TJMAXX combined. I’m a bargain shopper and don’t have any issues looking for sale items. This store is packed with goodies and you definitely need the time to check everything out. I love stores that sell fashion clothes, shoes, handbags and then you can go to home section for decorative items or other knick knacks. The prices seemed reasonable and I would definitely check this place out for random items I want.

I’m sure there are great clothing gems to be found here, that is if I were the kind of person with the patience to dig through clothing racks.
So, I purchased no clothing from here. However, I did buy a 6-​foot phone/​laptop charging cable, car phone charger and plastic flasks (you never know when you’ll need them) because, clearly, Nordstrom Rack is the spot to find this stuff.
The men’s dress section, which is smaller, seems more tolerable. The women’s section is too unwieldy for my liking because I don’t really enjoy spending hours shopping.

So they are definitely building up the East New York section of Brooklyn. Hopefully the people in the neighborhood will rise to the occasion. I didn’t like the clothing sections. However the shoe, cosmetics, lingerie and accessories sections is what gave this a 3.5 star rating.
Ok so as soon as I walked in on opening day I was greeted by the security guard. I headed straight to the bag section seeing as how it is what greeted me. Nice selection. Next walked through the women’s clothing wasn’t impressed… so I headed to the shoe section which I liked. Went back through the women’s clothing section on my way to lingerie as the second go round I still wasn’t excited. Now the lingerie section was good for panties not so much big cup size bras. Spent over $ 100 just on undies. Another $ 100 on shoes.
Made my way through the cosmetics section on my way to the registers. Found some body butters and oils I wanted to buy but decided to come back the next day and get them because I couldn’t phantom spending all that money on one day.
Next day I went straight to the bag section because I wanted to buy this Furla bag I saw the day before. Sadly someone else purchased it but I found an even better bag. Bought my C. Booth body butters and oils as my bag and was a happy camper. If nothing else I will return for the previously mentioned sections.