24 Hour Locksmith

Can’t emphasize enough about what others are saying. They quote you one price on the telephone and then when they get to your house they quote you something much higher. This guy even refused to leave our stairwell to our apartment and said he would call the cops if we didn’t pay him a minimum of a $ 65.00 for the service fee or whatever. We just told him that there were surveillance cameras everywhere in our apartment complex and just left him in the stairwell by himself where he left about ten minutes later. No cops ever came…
If you want to be lied to and pay a premium, use this company, otherwise don’t use this company…

No I’m not a competitor and I just hadn’t updated my location to New York because I had just moved. I actually run a tech startup and have absolutely nothing to do with the locksmith industry. STAY AWAY. These guys are scam artists and have no ethics as you can see from the lie posted in response to my first review.

One of their technicians came to our apartment – I know it was 24 Hour Locksmith b/​c he wrote it on the top of the receipt, even though they were sent to us by a routing service (
). My boyfriend opened the door because I was in the bathroom, he quoted him a price ($ 175, much more than what they represented on the phone), then went to get his stuff. I came out and said there was a 15% deal off all services on their website (it was on the website of the service that sent him to us) and he immediately denied it and said that my boyfriend had already agreed to a price. My boyfriend said that yes he had forgotten to mention the coupon but he had told the woman on the phone he was using it and we could show it to him online.
The technician refused to look at the website. He repeatedly made sarcastic remarks towards me like «Um, we’re not T-​Mobile, we don’t do ‘deals’» etc etc. He refused to look me in the eye, and just kept saying I had to pay him whatever he decided. He also kept changing his story – first saying there was no promotion, then saying it wasn’t good on this date, then saying he already included it in our price. When I asked what the total price of the service was going to be with tax, he said «You know what NY tax is? You calculate it»…as if he didn’t even know the price of a service he provides every day (which either means he’s just being a jerk on purpose or arbitrarily changes his prices). Then he switched tactics and started saying that because I didn’t answer the door, I wasn’t a customer and didn’t have a right to say anything – he said if I cared, I would’ve been there to open the door for him (even though he didn’t show up at the time he said he would, so it’s not like I could prepare myself to *not* be in the bathroom at that time).
I finally called the dispatch service and they confirmed that there was a coupon and apologized to me. They got on the phone with the technician and told him about the coupon, and he started arguing and saying he’s not honoring it. Then when that fails, he starts saying he already included it – after telling me and the dispatcher 25 times there was no such promotion. While I was on the phone, my softy boyfriend had given him a credit card to pay with and so he just started charging us whatever price he had decided on. I continued to insist he was in the wrong, and FINALLY, he yelled at me that I was a crazy person for arguing with him over such a small amount of money (it wasn’t that small but, let’s face it, isn’t even the point when someone’s lying to your face). Finally he gave us something like an 8% discount and left – but not before telling me that, even though he knew it was illegal, no one «ever goes to court over these things” – I guess that’s why he felt free to try to cheat us out of money.
There’s enough locksmiths around – don’t ruin your day dealing with these people.

This place is a huge scam operation! Unfortunately none of the other area locksmiths were open at the time I needed their services. Long story short they quoted me for $ 55 and when they got here wanted $ 150 for a simple pick! I told him to go scratch. He said I asked for a lock change on the phone. He’s a liar! Why would I misrepresent what I needed? Seriously. Beware

DO NOT USE THIS COMPANY — especially if you are a woman and are in desperate need of help– THEY WILL TAKE ADVANTAGE OF YOU. It’s a SCAM!!!
I lost my keys in Central Park, while walking my dog. I didn’t realize it until after I got back to my apartment. A snow storm was starting fast and my cell phone was in my apartment. I had no way to get inside with my large dog. I went across the street and used a cell phone from a business employee, dialed 411 and asked for any locksmith. Unfortunately I got connected to 24 hour locksmith. I waited approx. 45 minutes, he showed up in an unmarked car, drilled into my lock and installed a new lock within 30 minutes. He charged me $ 380.00!!! Did I say ok? No– I said it was too expensive! SO, what was I going to do? I had my large dog, nowhere to be warm, no way to call friends or family. After he robbed me for $ 380.00 and left, I called three other locksmith companies who gave me estimates between $ 200 and $ 130 total for the exact same job. I am trying to fight it — but they don’t care and aren’t offering any refund of money. DO NOT USE THIS COMPANY!!!

I lost my motorcycle keys two days ago and have been searching around to find someone that would help, but I could only find places that would do it if I removed the ignition and brought it in, which for my bike would require a dremel tool since it is bolted in. After calling 4 yamaha dealerships, it turns out that if you lose your key code, that’s it. Totally boned. They don’t keep the key codes at all. So I call these guys, and the guy said he could come to me, but it was a bit out of my price range, so I said no thanks and continued my search. 5 minutes later they call me back saying that he had found the only guy who could come and handmake my key for my specific bike, and that since he was the only one and I couldn’t afford the original quote, they knocked off $ 70 for me! The guy was there in half an hour and cranked out two keys that work better than the original in no time flat. I will definitely call these guys again every time I’m stupid enough to lose my keys.