Public Storage

SAVE YOURSELF THE TROUBLE AND FIND A DIFFERENT STORAGE COMPANY
This facility is the absolute worst. I’ve only been storing with them for three months and I am intentionally moving out early so I don’t give them another cent. The office personnel are extremely rude and sometimes even incompetent; they lost my reservation confirmation in their system, even though I confirmed online AND over the phone WITH that specific facility the day before, and then wouldn’t honor my initial *cheaper* rate originally quoted online. They don’t honor their access hours so even though online it’s clearly stated access until 6PM you better be there by 5 or good luck getting into the building. The unit I was given clearly had a large stain on the floor that seemed to come from a leak, and when I requested a different unit they refused to even show me another one claiming that I had reserved that specific unit (in actuality, I reserved a unit SIZE. I did not personally scroll through their available units and *pick* the one I wanted). I went in today to check on my belongings and make sure they would be okay for my move-​out at the end of the month, and they wouldn’t even let me into the facility because it was «too close to closing time.» It was 5:30. Therefore I am moving OUT at the week’s end and NEVER using Public Storage again.

Pretty dope spot to drop of your personal valuables… also the prices aint bad. Go check it out

Customer sales rep Tiffany was the bomb diggidy fresh with her sales approach. She was the greatest ever once I have a Fortune 500 company I’ll give her a job. I was immensely satisfied with my new space. I LOVE PUBLIC STORAGE SO MUCH!!!

I’ve only been renting a storage unit here for one month, but have had a great customer experience thus far. The staff is knowledgeable and helpful. It’s the type of customer service I wish existed in more places.
I initially met with Tiffany during the setup and registration process and she couldn’t have been more pleasant.
Overall, it’s an affordable and clean storage space that I would recommend to anyone.
One thing to note for first time storage renters like myself: Insurance is required, but there are several affordable coverage tiers.

TOTAL NIGHTMARE, 18 MONTHS OF DISASTER
It would take me an hour to write a detail review that encapsulates my experience with this horrible place that actually threw some of my stuff in the trash after they failed to maintain the building in such a way that there would not be a FLOOD on the SEVENTH FLOOR…
AVOID THIS PLACE LIKE YOU WOULD AVOID EBOLA!!!
I will come back to give all the details when I have time for the epic dissertation.
YOU CAN’T TRUST ANYONE WORKING AT THIS FACILITY!!!
For 18 months I paid my $ 100 bill with them to keep my things safe.
Their storm drain on the roof failed and water flooded my locker. As I am in Calfornia, they TOLD me that they were throwing several boxes of my stuff in the trash. They kept calling me insisting that I «come over tomorrow».
I just unpacked a box of books that is a total loss. These books are irreplaceable and out of print.
They insisted that I pay $ 9 per month for their insurance. When I went to file a claim after the «flood» I was told to send them my receipts. I don’t have receipts for gifts and things I bought from various places and never thought I would need a receipt for a book. The insurance would not pay anything without a receipt, date of purchase, serial number and photograph. In other words, I paid nearly $ 200 for insurance and they wouldn’t pay out anything when my stuff was ruined by public storage’s negligence.
During the time I was there, they raised the rent 3 times, charged me for worthless insurance and thew my stuff in the garbage when they failed to keep the building in order. In addition, I don’t think anyone at this facility has a brain because every time you call you get a different answer, no one knows anything and when they tell you something don’t think its going to happen or they will remember.

I started my day planning to go to several storage places to find just what I needed, expecting it to be a long and arduous process. Except my first stop was to Public Storage on Southern Blvd in the Bronx and the customer service person, Eunice, asked what I had to store, listened, and said she had just the right unit. It was exactly what I needed and even better than I expected to get. I didn’t even bother shopping around. There is no way I was going to find anything more ideal for my needs and certainly not for the price. Easy, ideal, priced right – what more could you want?