NYC Mini Storage Inc

Nice cheap storage with one month free

Utterly incompetent staff. I wish we never used them

Recently rented a storage facility from this NYC Mini Storage. The head manager was very friendly and helpful showing me potential units for rent. The lady at the front desk was also extremely helpful in getting my paperwork filled out and signed.
The management even went so far as to help me (a petite 5 foot tall female) move a bunch of boxes from my car to the storage facility. I was really impressed with their kindness and going above and beyond in this instance. Prices are great, especially considering the size of the units.
The real detriment is that the rooms are oddly shaped. They’re usually two rooms conjoined together with a doorway and wall halfway through the middle of the room. Things won’t just slide from the front of the storage room to the back of it. I looked at multiple units and they were all that way. I realize it is because the building was previously used for a different type of business but still a bit more difficult to maneuver and something to keep in mind.
Overall, I am satisfied so far! Will update as time goes on.

When I lived in New York this is the place that I stored most of my stuff. Everyone was very helpful and the monthly price was the best you can find anywhere. The biggest plus is how neat and clean the place is, some storage places I looked at were filthy. When I moved out everything was quick and painless and the staff was more than helpful.

OVERALL: It is run by people who ARE VERY DISORGANIZED when you need «same page organization.» Nice people but, I WOULD NOT GIVE THEM PERMISSION TO AUTOPAY FROM YOU CREDIT CARD. I buy and pay with a gift card that has exactly the amount I own them. You can pay online which is nice.
Read on if you want the story…
They say «you get what you pay» for and this is the case. Although, NYC mini Storage is a great deal. I found them to be a great headache on top of the headache of moving.
In viewing units they are nice. I also like that you can hold a unit without putting any money down and you get a month free (which turned out to be a ruse.) However, I found this to be the beginning of «THE KAFKAESQUE RIDE.»
I called four days out to confirm 2:30pm curbside pickup and my unit’s hold. They did not have me on file. Just to make sure, I called two days out. Same thing. I called again one day out and they had me on file but informed me that my 2pm pick up was schedule «between 2−3pm» which I was not informed of earlier and changes the dynamics of the move.
The driver was no where to be found by 3pm. When I called, I was shuffled around and put on hold. They tell you that the rental dept. is separate from truck dispatch as an excuse. After 8 calls I finally got through to a manager in dispatch who released a truck at 3pm. He went to the wrong address and when the driver and I spoke on the phone he «insisted» that he was «in front of my building» despite me being actually there. I told him I could see his big truck parked on «the next block.»
When we got to the load in dock I was informed that my unit was not available and they gave no reason. I suspect the no money down for a hold is a «ruse» to hook you in. How could this be if I «had it on hold?» No one seem to know or care to answer it. They just want your money.
They also immediately asked me to fill out paperwork to get my money. This happen during the load in twice by two separate reps (because Peter does not know what Paul is doing.) Since I was over 3 hours late and my help had to leave I insisted that this could be handled when I’m fully loaded in. They complied.