Extra Space Storage

Just signed up for a storage unit. The staff Tyesha and George were absolutely delightful. They expedited the process, and we are very happy with the unit and price for rental.
I researched all around the NYC area… this place is the most reasonable. You will pay a lot more elsewhere, and the customer service will NOT compare!

This is a decent storage facility. It seems secure, there are a few different unit sizes; they often have specials on the monthly fees. You have to bring or buy a lock to secure your things. They have a 5 day grace period for payment… The placing of the facility (Bruckner Blvd.) and the parking/​loading dock are awkwardly setup but, hey storage with reasonable pricing is hard to find in NYC. This same company’s prices are double in NY proper so the outer boroughs are the way to go! I have only seen a security guard once but there are cameras and you use a code to get in but, it’s still not that difficult to get in. So if you are like me & are trying to maximize your space this may be an option for you.

Extra Space Storage swindled me with the worst bait-​and-​switch tactics! First, they gave me a price, and I moved in, and then went home and saw the exact same unit online for half of what I paid – I couldn’t believe they didn’t offer me the lowest rate of the day, and I cannot believe that is legal. When I complained, they did lower it, after making me wait for about three weeks.
However, they also promised I could keep my rate if I paid for 12 months at a time, and then when I logged on to my account nine months later, my «next payment» due was increased 39%! Because the promise to keep my price the same was made to me verbally, I don’t have it in writing, and no one will even admit that they explained it to me wrong (they basically lied: You only keep that rate for those 12 months, and then after that, they can charge whatever they want). I’ve spoken to local and regional managers, but to no avail. It’s really an appalling business practice, because once you invest money in a rental truck and move in, it can be extremely difficult to move out and go elsewhere.

1. It smells, when I get off the elevator, it smells like bad foot and moldy mildew.
2. they are closed on sundays… if you work during the week and want to get ready for next weeks work and store your work materials there, you cant go there on sunday. sunday is a huge day to take care of business you cant during the week… not good.
3. if you are more than a month late… say good bye to your stuff! I lost my job and missed my payment, got another job was a month and 15 days late, it was going to auction, instead of the usual $ 60, now they want almost $ 400 to get my stuff out. great way to help out someone broke, make them pay bull@#$* fees.
4. After they get you in there, your rent is going to increse EVERY 2 months. I started at $ 40, 6 months later I pay $ 70 and I took off my insurance, so it should have went down… rip off.