Dr. Sofa

Dr. Sofa is excellent! I have three sofa cushions which needed restuffing. They had originally been stuffed with feathers, and after about 10 years the feathers were leaking out all over the living room — making it look like a chicken barnyard. Dr. Sofa restored the cushions using a very good foam core. The cushions look and feel even better than the original. I could not be more pleased. Their advice and service were very professional and friendly. I recommend Dr. Sofa very highly!

This place is the place to get your antiques restored. if it’s an amazing sofa you want to get new fabric or an old dresser you want to give it a fresh look this is the only place to call .
The owner Sam is a true Doctor when it come down to your furniture.

Of course this was an emergency as our furniture was just delivered and the couch did not fit through the door! I spoke with Crystal and she was extremely nice and helpful. I asked how fast can we get someone to the apartment in Midtown — she stated that someone hold be there in about an hour. I provided her with the Restoration Hardware couch information. Johan M arrived an hour later and was professional and extremely nice. He was able to take apart the couch quickly move it into the apt and put it back together quickly. He did not damage the couch and was extremely careful since we just had new floors installed.
I highly recommend DR Sofa and I will definitely use them again!

I just got estimate of my sofa, disassemble and assemble, that was $ 575. (my sofa didn’t fit into elevator, I had to pay extra money to movers to walk up stairs– and I plan to move out again)
are you kidding me?
I’d better buy new sofa then, couple of times disassemble and assemble, I rather get rid of this sofa then buy brand new one.
I don’t remember the name of representative, but her extension was 206.
this is ridiculous.

Dr. Sofa saved my tail when I moved into my apartment. They came on a moment’s notice and disassembled and reassembled my massive couch so that I could get it in my apartment. The couch looked just as good reassembled as it did when it first arrived from Restoration Hardware. I scheduled Dr. Sofa again two years later when I needed to move out of my apartment. They arrived right on time (which was crucial since I was also coordinating with a moving company). The service went well again, but I had a small issue this time. I called Ralph at Dr. Sofa and he worked with me to resolve the issue. I strongly recommend this company. The price is reasonable and the customer service is superb.

I corresponded with Eli at Dr. Sofa for close to 4 days to ensure that the dates and times were correct. I explained that Wednesday, June 24^th worked well, as my fiancé had to take a day off work to accommodate them. We set a time between 3– 6pm. Melissa called at noon asking if they can move the time up to 1−4pm. 4pm rolls around, 5pm rolls around, we get a call explaining their driver was 10 minutes away and they apologize. The actual driver called at 630 stating he was still on Canal Street, and they were stuck in traffic. Ever tried to go to the Holland Tunnel at 530 on a Wednesday in rush hour? It will take you two hours.
So my Fiancé is waiting all day (6 hours at this point) has been lied to twice about their whereabouts. I called corporate and spoke with the Sales Manager Ralph. He apologized profusely, offered me a discount, said they would make it up to me. I said today was the only day we could do this job, seeing you are not open Sundays. Apparently Eli in scheduling doesn’t know his hours, because he originally told me they are not open Sundays, but Ralph said they are.
We scheduled our second appointment for 9−10am this past Sunday (yesterday). I had a confirmation email, Ralph’s word and sincere apology and that his guys would be there first thing. We were the first job.
Did they show? Call? Send a fax? Email? NOTHING. I called the office, the answering service said «I’m not sure what you want me to do, there is no one here». These guys had the audacity to call me at 3pm saying we are in front of your house. We had a big job in Brooklyn.
Are you kidding me? I wasted 2 full days, 14 hours total, waiting around for someone to come and take apart my sofa. A sofa, I am not even keeping.
I called this morning, explained the situation. They offered me a refund (like that wasn’t going to happen) and a 25% discount on a future job. Are you kidding?
Flabbergasted at the way this was handled, communication is key to any successful business. No apologies, will give me back the 14 hours I stood by waiting, in an empty apartment with a couch with no cushions.

I JUST PAID HOW MUCH FOR THAT SOFA AND YOU WANT TO DO WHAT TO IT? That was me several weeks ago. I had just bought a beautiful sofa — 9 ½ feet long — and live in a NYC apartment building. Already you’re saying to yourselves, ‘you are one crazy lady’. I know. Especially since the height of the elevator is only 7 ½ feet. What to do? The first delivery attempt failed as a moving company tried to carry it up the stairs. Did not work. Finally the manufacturer of the couch said Dr. Sofa will take care of it. That was when I had the pleasure of speaking to Eli who calmed me down and explained the process. Still a doubting Thomas but had no choice to agree — which I did. The day Diego and Jose showed up to my apartment with my couch in three sections was shocking enough. Even more so was how it looked afterwards — a complete sofa that, when looking at it, you would never know was previously in three pieces. And Diego and Jose — AWESOME!!! Kind, sweet, warm, funny, and know their jobs. Yes they had to make 3 trips up 9 flights of stairs to bring all three pieces but when they were done — AMAZING! I am now a convert for sure. So if you want that 9 foot, 10 foot sofa but you’re hesitant because it won’t fit in your elevator, buy what you love and know Dr. Sofa is only a phonecall away. I was skeptical but now I’m a convert. You will be too! Thank you so much Dr. Sofa — you ROCK!!!

*** Update***
Sam from Dr. Sofa contacted me; they are sending out someone next week. to fix the problem. I appreciate that they responded quickly after my review and are willing to take responsibility and fix the problem. The person I spoke to also said that they have a guarantee on their work. Cant ask for more than that!
Since Dr. Sofa put my sofa back together — I now hear a creaking sound that wasn’t there before. I emailed the person I was working with when I was setting up the appointments but haven’t heard back.
I also didn’t like the fact that they left a large number of loose staples on my wood floors.

Life saver! Ordered sofa that we couldn’t get into our apt. Delivery was late in the day and we were stuck! Delivery guy from restoration hardware recommend Dr Sofa (I never even knew a co like this existed) they said this happens all the time! Called after 5pm told them it was an emergency, guy delivery had left and building would not allow to have it held in hall or anywhere else in building. They couldn’t have been nicer or more professional! 3 guys showed up 30min later from another job and had gotten it in within 30min. They cleaned up and they were just the nicest guys.
I highly recommend Dr Sofa!

Last week I had a queen size sofa sleeper delivered to our apt. But I had miscalculated and it would not fit through the door to the room we wanted. I called Dr. Sofa and my experience was nothing but top notch. They were professional and very courteous. Kim, the sales consultant made all arrangements over the phone and confirmed costs with an email. Then I needed to move the appt a day earlier and while there were no openings, Melissa, the scheduler, worked really hard and was able to shift the day. The day of the appt, the guys came right on time (a first!) and were able to assess the issue and fix everything within 30 minutes without any damage to the couch. They made no mess and handled the sleeper with great care. My husband and I were thrilled and would recommend them any time.

We just moved and our couch wouldn’t fit in our apartment. My husband and I were panicking because we just bought the couch 3 weeks ago. Someone in our building had recommended we call Dr. Sofa. The staff was so friendly and helpful. They set up the appointment THE SAME DAY. Although they were a few hours late to the appointment, they were very professional and it took them only 1.5 hours to get the job done PERFECTLY and at a reasonable price. I would absolutely use them again! THANKS DR. SOFA!

Absolutely the best service! Quick, clean and a life saver! Called last min late in the day after Restoration Hardware delivery guys spent over 2hrs trying to figure out how to get the sofa into our New York City apt. They highly recommended Dr Sofa (which I never knew existed) And they couldn’t have been more helpful!, 3 guys came who where very nice and experienced and had the sofa in our place within 20min.
This is by far the best! Would give them 10 STARS IF I COULD:)
Loving my new oversized sofa!!!

Unprofessional. I reached out to Dr Sofa for an estimate. Was told it would take two days. Reached out on day 2 (deadline I was given by the company) when I hadn’t heard anything. Was told rudely that I needed to have patience and the estimate wasn’t ready. When they finally returned an estimate, the quote was double other businesses *and* they said they couldn’t guarantee any improvement. When I replied back to estimate with a question… No response for days. I’ve rarely encountered customer service representatives with such a lack of ability to actually provide customer service. Glad I took my business elsewhere.

I have mixed feelings about Dr. Sofa. I had to miss a day of work because they were a day late, and we had a fair number of communication issues on the first day. But on the second, they were on time, responsive, and highly professional.
And best of all, they did their jobs well. Our sleeper is as sturdy as the day it was made, and there’s not a seam or tear in sight.
It was a five star job, no doubt. Only minus a star because of the delay.

Living in Northern NJ, a lot of houses have small door ways so furniture does not fit. I made an appointment with Dr. Sofa and I was truly amazed. The guys that came for the job were very courteous and knew their stuff. They indeed are surgeons!
I had a sofa and love seat that I wanted to move into my basement for a game room. The gap for the stairs that led to the basement was very small, roughly about 27 inches. Brandon came in, looked at the situation and said, no problem. Within minutes they started working on my love seat, taking off the fabric at the seam, then making the appropriate cut to get it downstairs.
Both pieces are now downstairs and you cannot even tell they were both cut. They seem stronger now than before. They came on time, did what they had to do, and I would highly recommend them.
I am telling everyone about them. Fantastic Job!

Like the last reviewer I almost never post reviews online unless there is some exceptional reason (good or bad) that prompts me to. My wife and I have had to rely on Dr Sofa twice now: once several years ago to get our sofa into our UES apartment and just recently to get it out. In both instances our experiences were exceptional. We bought a B&B Italia sectional sofa from someone second hand several years ago. It’s a beautiful sofa that we bought for a steal and see ourselves keeping and maintaining for a very long time. Unfortunately when we bought it I didn’t think to measure whether the longer piece would fit in our elevator or stairs. When the movers I had hired arrived in our building they couldn’t fit it in either so they left it in the lobby much to the displeasure of the building staff. Unsure of what to do and frankly a bit panicked it was suggested that I call Dr Sofa; which I did and they had a crew that were in the neighborhood and showed up within the hour. The crew consisted of two guys who quickly ascertained that they didn’t have the tools to cut the couch and would need to take it back to their shop if it was necessary to disassemble and reassemble. Before jumping to the conclusion that it needed to be disassembled however they said they’d try and get it up the stairwell (we lived on the second floor so it was one flight of stairs they needed to get it up). This is where the story turns exceptional and is in part what prompted me to write this review — these two guys spent 2.5 hours working the sectional piece up one flight of stairs. The sofa was made in Europe and is solid foam that encapsulates a fully metal frame with no wood or joints. It is incredibly heavy. The physical effort these guys put into getting that sofa piece up the stairs was ridiculous and at various points had me feeling guilty but grateful. The space was so tight that they were constantly twisting and turning and bearing the full weight of the piece at awkward angles to get it up. And in the end they got it up to our apartment. I tipped them a lot and while it wasn’t cheap it was a lot cheaper than if they had to charge for disassembling and reassembling.
As I mentioned earlier in this review I had to rely on Dr Sofa a second time — within the last week when we moved out. I knew the sofa was going to be a problem getting out given everything required to get it in and told the moving company as much (a large national moving company). They acknowledged the potential issue but were dismissive and said «if it was able to get in to your apartment then we can get it out». Sure enough, come moving day they couldn’t even get it out of our front door let alone down the stairs. This time we were moving for work purposes so somebody other than me was picking up the tab and the moving company arranged to have Dr Sofa come to our apartment. Unfortunately the crew that came weren’t able to have the same success getting it down. They certainly didn’t try for as long. I don’t know if the angles are different going down then going up but the end result was that they were able to disassemble the couch in our apartment (which involved removing the leather cover and using a saw to cut the piece in half horizontally straight through the hard foam and metal frame). Where the service from Dr Sofa was exceptional a second time around was that instead of reassembling the sofa in the warehouse the moving company was housing our stuff in while it was being loaded on to a truck that was going to deliver it out-​of-​state, Dr. Sofa agreed to come to our new home in Virginia and reassemble the sofa in our living room. Granted this isn’t standard practice as I understand it but the owner of Dr. Sofa and one of his salesman were going to be in the area within a couple of days of when the movers were dropping everything off and they offered to do the reassembly there. This turned out to be a gift in disguise as the reassembled piece wouldn’t have fit in our living room (we’re in a townhouse and the stairs going up to the living room are too narrow).
So this lengthy review is my way of saying thanks because Dr Sofa really went above and beyond during the two times we’ve used them. Thankfully they’re setting up regional affiliates with one near us in VA as it would appear we’re going to need them again when we leave this townhouse.

I never ever post or leave online reviews, but I felt I needed to after my experience with Dr. Sofa and what an awful experience it was — they should be ashamed. First off, I had an appointment scheduled (the window for arrival was between 4−7pm), and they never showed up… no call, no email, nothing at all. I called their office at 7:30 and was transferred to their off-​hours messaging service, they told me they would have someone contact me right away. Surprise surprise, no one called me back. I called their offices the next morning and they told me they had left a message with someone, but they must have had my wrong number… BS! I told them I no longer wanted to use their service, and they said no problem… Much to my surprise, 3 weeks after I told them I didn’t want to use their service a $ 360 charge appeared on my credit card… thanks Dr. Sofa — first you didn’t show up, then you charge my credit card! What kind of cracker jack operation are you running??? I’ve disputed the charge with my credit card company, seriously, did you think I wasn’t going to catch that???
I wound up using a different service — NY Couch Doctor… guess what, they showed up when they said they would, and did the job perfectly.
Be wary when using Dr. Sofa… or better yet, don’t use them at all.

Dr. Sofa is simply amazing. I have used them for our corporate needs on over 10 projects and they have come through on quality, price and delivery date. Great people to work with!
Would highly recommend!

This was the first time I needed Dr. Sofa and they treated me as if I was a good client. They came immediately and took the part of the sectional that didn’t fit away and was ready to return the following day.
The men worked late so I wouldn’t be disappointed. You can’t expect any better service than that!

I had ordered a new sofa for a new apartment. I measured the room to make sure it would fit but neglected to check the doorways which turned out to be way too narrow to get the sofa in.
I’d never heard of the service of couch dis/​re-​assembly before until a friend mentioned it, and I was very wary of such a thing, especially for a brand new sofa.
However it was my only option since it was a final sale.
I called up Dr Sofa and spoke to a customer service rep who was very reassuring and helpful. She helped walk me through the process, and patiently worked with me when I had to reschedule a few times. I had to manage the couch delivery and the Dr Sofa guys arrival so that the couch didn’t sit out on the sidewalk for too long, and the Dr Sofa people were very responsive.
On the day of, two technicians showed up and were extremely polite and efficient. They worked on the couch on the sidewalk in the hot sun without complaint, then brought the couch up in pieces being very careful not to scuff or damage the sofa (without being prompted to do so).
They reassembled the couch and it looked flawless. You can’t even tell that anything had been done to it.
Very satisfied and highly recommended.