US Nails and Spa

Everyone else seems to have raving reviews about this place so I have no idea why I keep getting horrible service! I’ve been here twice within the last three weeks and each time I’ve wished I went elsewhere. So let’s start with the first time. I went in for a full acrylic set. Basic. Easy. Nothing too complicated. They were very busy but able to take me immediately which was nice. I picked out my color and sat down and noticed the woman immediately started gluing the nails on. Now I’m in the beauty Industry and have also been getting my nails done for over 10 years so it is basic knowledge that your nails always get drilled before they glue the artificial nail on so the nail and glue have something to hold on. I didn’t say anything at the time because for all I know she could’ve been using a new technique. So she continues the service, finishes me up in 45 minutes and I get home and realize they look horrible. The polish itself is all over my cuticles and the sides of my hand but I just let it go because I was just thankful to have nails back again. Let’s flash forward to two days later, THREE nails have broken off. Litterally three freaking nails have fully snapped off. And by snapped off I mean the entire nail was gone. Anyone who gets acrylics knows taking acrylic nails off is very hard so the fact that three nails were gone as if they were glue ons from Walmart really pissed me off. I just spent $ 30 on crap. Never in 10 years have I had nails break so soon and note, I was on bedrest so it wasn’t like I was actively doing anything that could cause them to break. So I ended up taking the other seven off with zero effort and my nails under had none of the regular acrylic damage to them which showed clearly they were not done right. So a week later I decided to give them another change and get another full set. I went to a different lady and immediately she started trying to up sell me. I said three times I want basic acrylic and not gel. She ignored me and proceeded to bring gel colors over trying to get me to get them. She actually drilled my nails that time thankfully. So I was asked the length and was told it would be a $ 10 up charge for the length I wanted which was BS because they 1) weren’t even long at all & 2) were shorter than I had gotten the week before and I wasn’t up charged then! I told her never mind and to keep them short so now it barely looks like I have had acrylics put on. As I was sitting under the dryer I realized a couple of the nails are too small for the nail they’re on so you can see the edges and sides of my natural nail on about four of the nails. I’m so pissed off I wasted that much money there over a three week period. I will never be back and I will make sure my clients are aware that this salon is a waste of money and will not be referring any of my clients there.

Terrible!!! I am one week out from a mani/​pedi and eye brow wax and have to have them all redone. My nail polish chipped within one day on both fingers and toes. Additionally eye brows look bushy and unkempt because she did not know how to do them. Also, because of the wax my skin is finally healing but still stings when I put on astringent. Terrible experience. Customer service extremely poor. Also unclean!!! I watched the technician put acetone on a piece of cotton and barely wipe the utensils she used on me and put them back in the sealed white little bag. She never washed them in soap or water. Never put them in the heated uv box to kill germs. God only knows what germs they are spreading. Extremely over priced too! Will never go again.

Absolutely awful. Body piercings and a nail salon? When I walked in there were no customers and every single employee was sitting and staring. Not friendly whatsoever. I usually have my nails long and well kept but this time they were short and the girl gave me grief about it. When i told her I had to leave early L she told me she would skip the massage to make it shorter rather than me skipping the mani for the time being. She also continued to painfully dig into my toe nails which were already short enough. The polish was thick and gloppy. Possibly worst nail experience. And they also never picked up the phones… while all of them just sat there. Every time someone did walk out they immediately started chatting and laughing. Awful.

Overall, great place to get your nails done. Waxing on the other hand I would avoid. I got my eye brows waxed yesterday morning and at first they looked fantastic! Perfect shape. When I woke up this morning though I noticed little white bumps at the sight of the waxing. I called my boyfriends sister who is a licensed cosmetologist and she said it’s because nail salons usually only have one or two people actually licensed to wax. She also said nail salons tend to double dip the waxing stick which cross contaminates and puts bacteria into the wax. So say sally sue got her eye brows and lip waxed before you and she has cold sores, well now that virus is cooking with many other individuals bacteria in a nice warm pot of wax. See where I am getting? Now sally sues virus is sitting on your freshly waxed, open pored face. I’m not trying to hate on this place, I would just like to notify the salon and its patrons of the risks associated with improper use of waxing equipment.

Went into this business for the first time, I was told there is no wait for a pedicure, 45 minutes later I decided to leave. When asked why I was told there was no wait all they could say is «sorry» but yet others were coming in and getting pedicures. Not sure if this was racially motivated or just horrible customer service.

Walked in for a basic manicure. No wait, which was nice, but they just couldn’t get over the fact that I didn’t want a Gel manicure. Don’t get me wrong, it’s nice not having to worry about dry time, but it kills my nails and gets annoying not being able to change my color at will. I was asked and confirmed at least 4 times that I didn’t want Gel polish.
Manicure is a very fair price at $ 14 for a basic manicure and that’s exactly what it was– basic. She was quick and to the point, and while she dipped me in paraffin, I don’t necessarily understand why she coated me in lotion before doing so. It kind of defeats the purpose in my opinion, but but maybe I’m wrong?
The polish was quick and looks alright, but overall, I’m not completely impressed. It just wasn’t a great experience. It was more of a wham bam, thank you ma’am kind of experience, and I know they weren’t happy I didn’t get Gel.

Id give this place negative stars if I could. First they talk, talk about everyone in there one after another thinking you don’t understand. And they’re not saying nice things either. They rushed us to «picka color» like the house is on fire and no one was even after us. My daughter got a pedi, which literally took 6 minutes. Girl was scrubbing my foot (not even my heel but my instep which just made it sore) talking crap about me trying to push a paraffin wax. If my daughter wasn’t there I would have had it out with her. It’s been 2 days and my toes are already chipping, usually they last me at least 10 – 15 days. After my mani she pointed to the chairs where to go to dry my nails. Thanks. Dryers are purple light bulbs with warning that they’re extremely hot no fan… And I’m supposed to stick my daughters hands in there??? They should stick their ugly talking faces in there.
Awful. They don’t deserve anyone’s business.

Just got an eyebrow wax and they put neosporin on my face after the wax. No thanks!!! My eyebrow shape looks fine but definitely not coming back! That’s just silly. Spend the extra money and get a coconut gel that helps with redness like other salons.

I have to say I disagree re: the gel manicure. I’m at day 15 with mine and while my nails have obviously grown, I have zero chips. This amazes me because I’m a vet tech and am constantly washing my hands and am always very hard on my nails. I’m thrilled with the job they did. I think it was Melissa that did mine? Not positive. I’ve also never thought this place seemed unsanitary or dirty.

Horrible costumer service. Terrible quality of work.
It was my first time getting the gel mani, so I asked for how long should I expect it to last, she said 2 weeks.
I came in at day 10 because it was all gone, it just chipped away.
I spoke to the lady who did it, and she denied telling me two weeks. She now said they guarantee it for 10 days only.
Well, turns out I had it done 10 days ago. After a lot of explaining and pretty much being called a liar (I said it was a Sunday, she insisted she did not worked on Sundays) I got her to pull out the sign-​in sheet for that Sunday and see for her self, that my name is there next to hers.
Finally she agreed to give me a gift certificate… I said I dont want a gift certificate, I dont want to come back here, I want my money back. She said she needed to call her boss for that. After a long time attempting to make the phone call, she said she couldnt get in touch with him and offered to do my nails again right there at the moment. Again I said, no, I dont want to nor I have the time at the moment, I want my money back.
She walked around the place, talking to her coworkers in a language I dont understand, and «trying» to call her boss.
I have had enough so I gave in and agreed to take the certificate. Now she argued that she also needed her boss authorization to give me the certificate.
Very frustrating situation.
I did not get my money back, or the certificate… she just advised me to call later and talk to her boss. (good luck to me with that one).

Totes Amazing Place!!! I was visiting my parents and was in need of a gel mani. I am picky when it comes to my nails. I called the morning of to get an appt. I saw Lee and she blew me away in a good way!!! She just as good as my usual lady I see in SoCal! I highly recommend her! This Salon was very clean and everyone super friendly!!!

Great service, always clean. I was in the beauty industry and I know the standards of sanitation and I’ve never seen an infraction. They clean an sanitize all of their implements. I love that hubby, kids and I can get our nails done all at once. A little bit on the pricy side but then again so is a haircut next door… Don’t like that you have to give tips in cash… Big inconvience to clients

I agree with the other bad reviews. This place us not sanitary. Plus they don’t massage you & they have signs saying $ 1 extra per min for more massage. I had a really young girl do my pedi & it hurt! I don’t think she’s even licensed. I won’t go back. The nail place by the super target down the street us better.

I agree this place is so terrible and gross! Do not go there. My manicure was terrible and so fast. She did not even do my cuticles.
When I went to the back to dip my hands in the wax a terrible smell came over me. I wanted to throw up it was so bad. Very dirty place!!!
It does not even deserve 1 star.

I have to say I will never go back to this place, it was disgusting!!! First of all they do not clean the tub after each person, I sat there and watched one person get up and the next person sit down and put their feet in the same tub, never rinsed or wiped or anything. Second, they use the same files and buffers and scrubbers on everyone! While drying my feet I watched the girl who did my feet roll her little cart over to start a new person and she used all the same files! Besides all the uncleanliness I did not even get a good pedicure. The girl did not push back my cuticles, did not massage my feet and the paint job not the best. Well I just had to share my horrible experience!

I just moved to the area and was in need of a pedicure. I walked into US Nails because it was close to my home. The first time I went I got a «spa pedicure». I was told I was going to get a longer foot massage and an additional scrub all in my own private room. The massage was pretty weak, I didn’t even notice the additional food scrub, and my «private room» was open the entire time and everyone that passed by kept looking in. They also dipped my feet into a scorching hot pink wax. I was not expecting it to be that hot. That was not relaxing at all!
I decided to give them a second chance and tried the regular pedicure. They practically did the same thing except for the scrub and my message was skipped. Oh yeah, and I wasn’t in a «private room». In addition, the lady could not open the color I chose, so she found the closest color to it 5 minutes later. In the end I got a color I did not choose, a sloppy paint job, and was being pressured to get more services done. When I complained about the color, the lady told me that it was a «beautiful color and looks good on you». I didn’t ask for her opinion. I knew I wasn’t going to get anywhere with her, so I paid my bill and left.
All in all, I am not very impressed with this operation. A pedicure is supposed to be relaxing and not stressful. I will NOT return to that establishment. I wouldn’t go there even if I received a gift certificate.

GROSS GROSS GROSS! This is use to be one of my favorite spots to get a pedicure. Sometimes they will even paint little flowers on your toes. :) However lately it seems that the quality has gone down here, but I decided to give it another try for a pedicure last weekend. First off I am going to talk about how sloppy of a job the guy did. He rushed through everything… barely scrubbed the bottom of feet. He seemed to pay more attention to the Redskins than to my feet. He rushed through… wasn’t looking at my feet most of the time… but the TV screen. I also could not tell any difference between a «spa» pedicure verses a regular pedicure other than the fact they charge you ten more dollars for it. When it was time to paint my nails he went over to where the nail drying station was a picked up a pair of USED cheap salon flip flop things and tried to put them on my feet. Someone had obviously worn them before because a. They were dirty on the bottom… 2. he didn’t take them out of a package. Did they like run out? Seriously how much could those little foamsy flip flop thingies be? GROSS GROSS GROSS! I will never go back! I am seriously ready to throw up now thinking about it.