Bristow Urgent Care

Bristow Urgent Care received a 1 star only because 0 was not an option. I can honestly say I have NEVER experienced such unprofessional behavior by a receptionist in my life.
I received a referral from my insurance, TriCare, to use this urgent facility due to the state of emergency w weather and the closing of military medical facilities. Mr. Young Receptionist was rude from the very beginning. The center did not receive the faxed authorization from my insurance and I offered to call Tricare Prime for verbal authorization (even though I had an authorization number). Mr. Young Receptionist REFUSED to call, stated it was against policy to call insurance companies.
Please note that I too, am a TriCare Prime Provider; Providers frequently call TriCare for confirmation and approval codes. So, Mr. Young Receptionist was incorrect.
I called TriCare while in the urgent care office for advise. The TriCare rep wanted to speak with Mr. Young Receptionist, in which Mr. Young Receptionist refused stating he was «very busy» (in fact, he appeared more upset because they were to close early and I was an inconvenience). I placed the Tricare Rep on Speaker phone to help out Mt. Young Receptionist.
Mr. Young Receptionist proceeded to inform the Tricare Rep they were wrong, he stated there are no exception to policies and he would not talk to them (Hello?! He was…).
FYI, Tricare issued email letters to all providers stating exceptions to policies based on state of emergencies. Additionally, Mr. Young Receptionist did not even know his facility was an authorized in-​network provider (go employee education!!).
Really? What else would prompt me to darken Bristow Urgent Care’s door w such poor reviews?
So– Mr. Young Receptionist refused treatment, refused consultation w the insurance company, refused to disclose his name, refused to disclose the attending physician’s name, refused to allow me to consult w the physician, was condescending, rude, belligerent, lacking compassion, unprofessional, uneducated on regarding his employment resources and hmmm, yes, that sums it up. Mr. Young Receptionist is a TRUE asset to this stellar medical facility.
I truly understand if medication management exceeds a medical facility’s level of competence, good to know not to expect medical care from an urgent care center.
I will end this rant by stating that I am a Doctor, a Licensed Mental Health Clinician, paneled by a plethora of insurance companies. We have lived all over the world and seen a lot of things– this is a first. Mr. Young Receptionist’s behavior was outrageous, unacceptable, unprofessional, unethical and we will soon determine the legalities. Consider yourself educated based on my personal experience.

We recently visited Bristow Urgent Care for the first time. We were treated quickly and professionally. Dr. Debra Rich took her time and provided quality service to include follow up calls afterward. My husband and I were very impressed and this location will be our future choice should we need immediate care again. Thank you to Dr. Rich and her friendly staff.

Absolutely horrible and unprofessional. Lost tests results, still billed me then some seedy doctor from FLORIDA calls me with a diagnosis that clearly wasn’t ours. This process was over 10 days long talk about waiting for results. I walked in and then they didn’t have me in the system, I had to leave and wait for a call back to prove that I came there for a test? Again they refuse to refund money for the test (only $ 75 but it’s the principal of the matter). They do not care much about any patient care or privacy. This place needs to close.

I called to see if they removed stitches and the receptionist was very rude. He told me since I didn’t get the stitches there he would charge me and I asked how much and he said I cant tell you cause I am way too busy… He could have put me on hold or took my information to get back to me with the info but instead he hung up.