Men’s Wearhouse and Tux

The people here are incredibly knowledgable and helpful.
Recently I had a pair of shoes that creased in the weirdest way/​spot and were basically useless. I brought them in, 4 months old mind you, and they exchanged them, no questions asked.

If it was possible to give zero stars I would. Customer service is beyond terrible. I made three trips, waited politely and patiently each time to try and pickup my groomsmen suit and accessories which unfortunately we’re already paid for. So they had their money and cared to ignore the after sales part of it. No one knew what was going on and I was told to come back later after waiting way too long without even an acknowledgement. This happens more than once. I didn’t expect the service to be great but service like this was flat out shameful. If this is how all the locations operate this company will be out of business. I wouldn’t buy a pair of socks from these incompetent people.
Save your money, dignity and patience. Shop somewhere else.

Horrible experience… Don’t go here!!! We had to use a national chain for our wedding as I had family/​groomsmen in 4 different states. I wish I didn’t choose this company. 2 of the suits arrived a week early, most arrived a day or two late, and my soon to be father in laws came the day before the wedding! They would consistently tell us they weren’t sure when the suits were coming even though they were late, 2 days before the wedding they told us my father in laws suit may not be there in time, the store manager has the manager on duty couldn’t have cared at all, one suit didn’t even fit and one was missing some clothing… The only one who cared was an associate named Zack… he was great, the rest of this store and company sucks. I asked for the regional managers contact info and they refuse saying they didn’t have it (sure…) I finally made a formal complain on their website, I was contact by, I assume who ever runs this dept, that the regional manager would call me within 72 hours — THAT NEVER HAPPENED!!! She followed up after I wrote her back with more disappointment in this company, and again was told I would be contacted — it’s been 11 days and I still haven’t heard from him.
I can not stress this enough if you want a smooth/​easy experience for your wedding/​event — DO NOT USE THIS COMPANY !!!

I would never recommend this location to anyone. Myself and my boyfriend were both in a wedding recently and he, as well as all the groomsmen, had the worst experience. Customer service supposedly was good & friendly but their competency made us scratch our heads! When picking up their tuxes, ALL the groomsmen had the wrong color ties. My boyfriend didn’t get a tie at all and we had to actually get that from a different store because Men’s wearhouse wasn’t going to be able to get the right one in time for the wedding (Really??). Not only did they not have his tie, he was given the wrong size shirt and pants. Thank god he tried everything on (clothing wise) before he left the store. Day of wedding: Boyfriend starts getting ready, notices his shoes are 2 different sizes (Not to mention they were all scuffed to begin with which he was going to overlook) — drives to store to correct issue. Back at hotel continues getting ready finds they didn’t give him the suspenders or socks… drives back to the store to get suspenders & socks… WTF! At this point he has ½ hour before wedding. This shouldn’t be happening at a professional store that most of their business is tux rental!!! We’ve been told from others too to make sure upon pick up everything fits because they’ve screwed up other groomsmen’s suits before but I never would’ve thought it could be THIS bad… I mean, come on.

Just had a great experience at Men’s Wearhouse. A young man named John Mereado, who typically works at the Dedham store but, was helping out in Braintree assisted us. By assist, I mean that he literally ran his but off to put together a cohesive outfit from several designers. (Tweed jacket, wool vest, slim fit pants, shirt, tie and pocket square). I am very picky about how my man looks and John took the time to understand my vision. Now my husband continues to look like the eye candy that he is.

Just bought two suits. Great deal. Both half off. Wilson helped me and we found everything I needed for my cousins wedding. It’s the only place I go for my suits. Plus two shirts and vests for but one get one free. Highly recommend. Plus everyone is professional. And I’ll have them tailored and back in a few days. Couldn’t ask for a better experience.

Today I had the pleasure of stopping in at this Men’s Wearhouse location with my groomsmen to get our suits fitted. When we walked in we were greeted by a team of employees who quickly grabbed our crew and started getting their sizes.
The staff here made it a point to get all the measurements right and took time to make sure that all the men knew what to expect from their rentals. Some of the employees were a bit more pleasant than others, but the experience was great overall.
In the end, we enjoyed coming in to this store and would come back in the future to buy some suits. They had a great selection, the staff was great, and they had a ton of deals. We are excited to be getting our tuxedos here and are happy that we chose this location to grab our sizes.

Went for a wedding tux fitting. No wait, friendly staff, very professional. Great job!!!

My fiancé and I went to the Braintree Mens Wearhouse today to pick out tuxes for our bridal party. I have to say, we could not be more happy with the experience.
We had a coupon which I got at a bridal show for $ 40 off each tux rented, and a free tux rental AND suit (up to $ 500) for my fiancé, so we wanted to take advantage of the deal.
We made the appointment a few days before and spoke with Susie R. Susie was great on the phone and even better in person. We spent more than two hours in the store today, going over color combinations, fits, and ensuring all of the tux «accessories» were just right, and Susie was really helpful through it all.
Susie even had great suggestions too — we weren’t sure what color to go with for my fiancé’s vest because we already had a tie picked out, and she suggested a white vest in the same pattern as the ones for the rest of the party, which ended up looking great when paired together!
Everything with the coupon went perfectly too — the discount was taken from all of the tuxes ordered for our groomsmen, and my fiancé’s tux was no charge. He got a ‘voucher’ for the free suit as well, and just has to pick it up later.
Overall, excellent experience! Ask for Susie and you will not be disappointed!

Went to take advantage of their «Buy One Get One Free» promotion which has been ALL over the radio for weeks. A friend with a similar build bought one for himself and one for a buddy. I went in, picked out the SAME BRAND SUIT for myself in charcoal, and an IDENTICAL BRAND SUIT in navy, and was told «the promotion does not apply to those». I saw no such signage in the store, although I searched. I was shown a suit at twice the price, and told that the promotion DID apply to the designer brand. I walked out, never to return. There were 48 hours in betwen the time my friend took advantage of the sale, and the day I entered the store. According to the radio (I heard it on the way home AGAIN), and the brightly colored banners in the store, the sale was in full effect. Apparently not for me.

This location takes the prize. Worst-​retail-​store-​ever! This is the worst men’s wearhouse in terms of service. I went to the southshore mall to meet some friends this weekend and since there is only one or two affordable men’s stores I stopped here in a strip mall on the way out of town to try to find my husband some golf shirts.
Mistake! The service was horrendous. I could barely find a sales person when I walked in and when I did he was oddly unite rated in assisting me. the shirts were not attractive either. I was. Thinking «do ya’ll want to make a sale or not? It was crazyto feel so unappreciated as a customer in a retail store. I refuse to go back.

I cannot even begin to explain how bad this place is. THE STORE MANAGER IS THE RUDEST DICK I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. We had to call corporate and make a formal complaint. He should be fired.
The wedding lady in back is nice so the one star is for her.

This men’s wearhouse should be ashamed of itself. I was originally so pleased when I remembered there was a location right off the highway that I could conveniently take my hard to nail down visiting brother and my groom to be into get measured for their suits for the wedding. Once the saleswoman who was very unpleasant found out I was actually ordering from another store location she immediately tried to tell me I had to go to another location for them to be measured. She argued with me until finally slopily measuring the boys. She asked both of them their waste size which defeats the whole point of actually taking measurements!!! I found the whole experience horrible and I would never tell any of my friends to go there for their suits or tuxes.

I wish i could give this place negative stars, better yet, i wish i had checked out Unilocal before going there.
Worst customer service ever… hands down.
The night before our wedding, my fiancé tried on the suit that he had picked up from the store, to find a rip. We had no choice but to return there the morning of our wedding. This alone was devastating and i agreed to accompany my fiancé to help him out at the store as he was at a loss at what to do. When we enter the store first thing on Saturday morning, there were no apologies and Caitlin wanted to push us a «try on shirt» to replace the ripped one. We finally just wanted to return the shirt and buy a new one at our own cost. I think that the manager thought we wanted it for free or something because he kept pushing us to get something else, literally, putting his hands over my fiancé and FORCING a shirt onto him… we were both in disbelief at that point. I asked for his name and he wouldn’t give it to me. At check out, i found out that he is «assistant manager» and his name is BLAISE DACOSTA.
As everyone here has said… stay away from this store.

Ok, I tried again with same results. The service level has not changed, continues to be managed by someone who should not be in retail.

Decent clothes, OK prices, less than desirable customer service. I am only giving this place 1 or 2 stars more than everyone else as the ONE positive experience we’ve had (buying for groomsmen for our wedding) is the sales associate Blaze. He is very knowledgeable about the suit business in general as well as has a no bull$hit attitude towards getting things done for his customers. When my fiancé and I originally went into Mens Wearhouse Blaze was the first one to step up and offer us assistance as well as take the time to go over some different suit options. We told him what we had in mind was very specific and we wanted a last years suit model. He told us no problem he’d have to call around to other stores to get all the suit sizes in for the guys, but «it could be done». He told us to come back sunday with the guys and take their measurements and then leave the sizes with the girl at reception so he could order them when he came back in on Monday. When we went into the store on Sunday the dip$hit owner/​manager was there and told us «you dont have an appt.» …Like hell we dont I said. either way we were there to give them business! What «business owner» in his right mind is a dick to customers and throws away business for no good reason!!! He also proceeded to tell us that we couldnt have last years suits that we could only buy this years linen suits (which are a cream not sand color, yuck!) I told him that Blaze promised us those sand color linen suits and that I would deal directly with him, he regretably took our measurements and we went on our way. It quickly dawned on me why blaze just wanted us to get the measurements done and deal directly with him the next day… pretty much everyone else there is an idiot. in particular the Manager!
It’s been a couple of weeks and Blaze has come thru on his promises he even went to greater lenghts to order all the guys the same shoes (which again meant he had to call around to other stores). To me, he is the epitome of what a sales professional should be. He listened to his customers wants and concerns and didnt give excuses why it couldnt be done. Instead he went out of his way and got the job done and did it all with a smile on his face. I am a corporate sales recruiter for a living, I would hire Blaze in a second!
Blaze: 5 Stars
The rest of Mens Wearhouse: 1 – 2 stars
Final: 3 Stars

Good clothes, ok prices, cold-​shoulder service. There is at least on person who practices good customer service but there is also at least two people who do not. Very unpleasant experience.

Like many other reviewers here, I had a bad experience with one of their sales people.
I went in on a Tuesday and told the guy I wanted a suit under $ 300. He literally showed me 2 suits and said it was all he had for me to choose from. I chose a black suit and was fitted and then stood there for 10 minutes as the sales person ignored me and helped other customers. It was as if as soon as I said that I wanted an inexpensive suit, he wasn’t interested in helping me. Finally I approached him and asked what I needed to do. He told to return on Friday at 6pm and it would be ready and he walked away again, so I left.
I returned on Saturday morning, the day of the wedding I had to attend, to pick up the suit and the girl behind the counter couldn’t find it. She called over the sales person that I dealt with and he said he never had it fitted because I had «stormed out of the store without paying». I told him I didn’t know I had to pay up front because he never told me and kept walking away from me. Fortunately a different sales person came over and was very helpful unlike the original one. We walked over to the suit rack to pick one out and I must have seen at least 10 suits priced under $ 300 when I was told originally they only had 2 to choose from. Long story short, I will never shop here again and I will tell everyone I know not to either. Although the 2^nd salesmen was very helpful on short notice, the 1^st one was so snooty and awful that I can’t ever see returning here again.

I went here to look at tuxes for my wedding in May 2010. When I first went in, my (at the time) fiancé and I waited around for 15 minutes and nobody helped us. We found someone to ask for help, explained that we were looking for tuxes for a wedding party, he told us he was the manager and they were too busy, we would have to come back another day. I asked about later that day, he said we could try again in a couple hours, gave us his card and said to call first. I called a little while later, another employee answered and told us to come on over, it had slowed down a bit. I got over there, the manager ignored me for a while, then I made eye contact, he looked at me, shrugged and walked away. I was about 30 seconds from walking out when another employee came over and helped us. The manager is just as rude as people in the other reviews said. Makes me sick that he has a job at all.

Avoid this place. The prick who «helped» us out – namely by being incredibly obnoxious and a bad stereotype of a used car salesman – introduced himself as the owner of the store. He kept forcing suits onto us that we didn’t express any interest in and when we pointed out suits that we wanted to try out he would palm the price tags off of them and rip them in half. When we asked why he was doing it, he claimed the tags were from an old sale – probably a BS attempt to force the suits we didn’t want onto us.
When we settled on some suits, this idiot owner tried to insist that he couldn’t for some reason put the suit in for the buy one get one half off promotion that every single other Men’s Wearhouse in the area was honoring. We really didn’t feel like driving out of town to another location so we just accepted it to make things easier.
Somehow, this d-​bag salesman manages to make things even more intolerable. After getting fitted by the tailor and agreeing on sizing, the store-​owner rings us up with $ 100 of hidden tailoring adjustments that we didn’t request and definitely did not need. I told him very sternly that I didn’t have the patience for this nonsense and he sheepishly swept away his poor attempt at a swindle.
Like nearly every reviewer here, I’m going to emphasize: DO NOT GO HERE. IF YOU DO GO HERE, JUST GO TO BURN THE PLACE DOWN.