FedEx Office Print & Ship Center

I walked into FedEx10 minutes before close with an emergency print job for an event being held the next day for over 1000 people. Sophia who was the only person there went above and beyond what most people would have done in her position. She saved the day and the event in more ways than one. One thing after another went wrong with the file I brought: she helped fix it. Then the paper stock I brought was clogging the machine, she fixed it, She even missed her ride home staying there making sure that my project was completed for this event. I offered to get her an über home and she even said that she wouldn’t accept that she was just helping me in a situation and was happy to do so. I can’t thank Sophia enough for her kindness, wonderful demeanor while I was freaking out, her generosity of time and for doing what I find we don’t see enough of around anymore, amazing customer service and going above and beyond what you didn’t have to do. Thanks Sophia. The event was great.

I give them five star review because they found my lost package and return it back to me.

Worst customer service!!!
The woman in front of me was shipping a large amount of boxes and the female was behind the counter helping her, as expected. As I stood there for 30 minutes while there were 6 other employees there chatting about family life, what their kids got on the MCAS, what they were having for dinner and who was and who wasn’t going to carry boxes out to the truck, I began getting a little annoyed. After 35 minutes the guy with the silver hair, who I’m assuming is the manager and basically was the most useless person there walked past me and said he’s done for the night and winked. Great, I’ll never use FedEx again. I don’t care if there’s an arrow in between the E and the X, you know where you can shove it.
WHY DID THE ROOF OF THE UPS HAVE TO COLLAPSE!!!

This is not a horrible store. They have plenty of inventory, but the printer was a little difficult to use (mac OS thumb drive incompatible). I agree that the customer service is lacking but it may be due to the training or personality of the one visible employee. I waited for the employee to return to the counter. He did not make himself available even though I could see him. I did not know if I could go over to the printer because it was sectioned off. I fumbled but eventually logged into Dropbox too print a file. I’m pretty sure he saw me tinkering with the software and looking confused and for some assistance. Btw, I was not greeted at any time. I left without a farewell. I left and proceeded to the UPS store for notary. They had much more staff and quick, kind, and available. I probably won’t use this FedEx location ever again.

I saw the negative reviews and was surprised because I use this office frequently for my company. The gentlemen at the counter, in particular the manager, are always courteous and helpful. I have watched as they go out of their way to help folks. I’ve been happy with this office and appreciate the crew.

i had a shipment routed to this office as Fedex was going to deliver it to my office on a Saturday and my office was closed on Saturday. I went on saturday and after waiting for a rep and dealing with them they asked me to wait to check packages until other customers were helped. The package turned out to not be there and i was promised a phone call when they received it.
No phone call and it is Wednesday. i called to look for the package and was told right away that they ship them back after 5 days. turned out the package didn’t get there till Monday but why say that unless you know the package isn’t there?
I see what people are saying about how the customer service desk is set up. you are not acknowledged by anyone until a rep for the dept you need is available.
I’m not impressed with Fedex right now. UPS is doing a better job in my area. (Boston South)

Worst customer service I have ever seen! I just stood there for five minutes while I was ignored by two guys behind the printing area when all I needed was just a little help. I will never go back there and I am telling all of you to not go back there either or ever try to go there!

Really rude and condescending service. I had to ship a medical test sample overnight with a prepaid label provided to me by the medical testing company. I was given kind of a rude rundown of things I did wrong. Apparently they don’t accept a medical «coded» package such as this at the counter. The employee made a big show of the fact that the entire package had to be placed in a clinical bag and that he had to make a copy of the label that I apparently shouldn’t have placed directly on the box. I guess I was supposed to have intimate knowledge of this stores procedures, honestly as a first time (and only time) customer I just needed to ship a time-​sensitive package, not be treated like crap. So after all this baloney about not accepting the package at the counter, it was acceptable however for myself to put it in the Fed Ex drop box at the front of the store, which the medical company specifically told me NOT to do, saying it must be accepted at the counter. Long story short, I just figured forget it, put the package in the box in the front of the store, just to get it shipped somehow, and get out of here. Terrible service, only used this store because I was provided with a prepaid label, will continue stick with UPS from now on.

Are you for reeeal??? A FedEx Store with horrible customer service??? Crazy.
The customer service is so bad here it makes me want to drive my car straight through their front doors and «remove» the rude staff from the face of this planet. Im talking to you, management. You should just quit… not just your job but life as well.
Next time I need to ship something, it would be easier to hand deliver it myself via bicycle or maybe a hot air balloon or maybe just say screw it all together.

Got me out of a huge bind. Printed 200 postcards for me in 4 hours when I absolutely needed them. Great customer service.
Phone service was also very smooth. Called, pressed 9, talked to real person.
Will come back again.

This place made me mad…
I had an item that needed to be packaged, I already had a packing slip (paid for from my corporate acct at work — which happened to be a military base & I was shipping to another one)…
So I get there & the man there tells me that I need to package it myself & they wont honor my payment slip thingy… Im like my account # is right there on it, just reprint a slip & he said NOPE, we dont work like that… I explained it was military related thinking I could get a little courtesy (guess he was Anti-​War)…
I left with my package & ended up having to go to the Post Office & repay (Out of Pocket) for shipping the item… and they were more than willing to help me…
WAAHHHH Fedex you disappointed me this time!

I used to go here but after they installed the world’s WORST automated push-​button greeting on the phone it has made it IMPOSSIBLE to speak to a human being and if you don’t click the buttons correctly it says GOODBYE and hangs up on you. Because I couldn’t talk to anyone I went to Staples after I called them and the Braintree Staples was AWESOME.