Sprint Store

This is our 5^th time in the Boulder store to work with Blake. Thanks to him, my whole family now has new phones! He is courteous, always happy to help and very knowledgeable! I have tried going to a few other stores, but from now on, i am just coming here! This is a busy store so once in awhile we have to wait, but the service we receive is well worth it.

You’ll receive fairly quick attention in this store which at first seems like a great thing until it dawns on you that possibly, the reason you got such quick service is because no one wants to do business in this store and thus, either isn’t using sprint or deals with their account online or over the phone.
I’ve been in this store twice, once last week when Blake wouldn’t help me upgrade my broken phone
Because of a balance on my account and again today when Kelsey was less interested in helping me than she was rushing through the process and spouting
all the rules off to me in the best «know it all» showings I’ve witnessed in a long time. I get it. You have to somehow make your ego feel good if you have to work in a sprint store.
I rarely walk into a sprint store, but I’ve been a customer of sprint for 15 years so you can imagine my surprise when they wouldn’t upgrade last week. It’s not often that a customer service phone line is more helpful than someone in person but in fact that was the case when Blake, in his unaffected aloofness, wouldn’t help me find a solution to my barely working cracked phone. After having the customer service Rep on the phone adjust my account and help me I mistakenly went back in to get a phone in the store only to be met with Kelseys attitude.
Don’t shop this store. I don’t know where the manager is but someone needs to get the kids some training in customer service.

Scam artists work here… beware of what you sign… They had an error on my account. I am supposed to be the account holder, and my mom is an authorized user. They had this mixed up and went in to have fixed. The sales rep fixed it, and said I just needed to sign in order for them to switch it to my name. In the process, apparently he also decided to raise our bill, I assume to help his sales metrics… Didnt notice till I got my new bill… what a loser. If you need to cheat, you dont belong in sales… scam artist!

I went in super psyched to save money, but by the end I was so annoyed having to go over so many of the multiple upgrade options that would have led to dropping alreast 200 upfront for a phone. Then when getting my early cancellation fee from Verizon I learned that they wouldn’t pay the tax on it which was $ 30, and I won’t get compensated until they mail a gift card in the mail… hopefully in 2 weeks. Another annoying find, is if you want to have a voicemail where you can yourself say hi you’ve reached yada yada, please leave a message… our whatever you want… you have to pay for it! And they have commercial ads all over your inbox! That’s so ridiculous! Plus reception is noticeably less reliable. Although the initial salesperson was nice and helpful… my overall experience with switching from Verizon to Sprint so far has not saved me money and I have not felt good about it. I thought they understood what it meant to want good service while being able to afford it, but feel disappointed and kinda taken advantage of… should have read the fine print!

Had wonderful customer service from an employee there last week but when I came back in today I received Terrible customer service from an employee (I won’t name him here as I’ve already reported him to Sprint Corporate). He was so rude and started quoting policy (incorrectly) to a 20 year Sprint customer. He treated me so poorly, I was proud of myself, I didn’t get mad, I didn’t yell, I just took out my phone, pressed record and asked him to repeat himself. He didn’t ask me to turn off the phone he asked me to leave the store, there’s a first for everything, thrown out of the Sprint store for trying to record TERRIBLE CUSTOMER (lack of) SERVICE. I wouldn’t waste my time going there

Michael B went above and beyond to help us today. My wife and I probably spent 45 minutes of his time going through details of three different smartphones and his answers weren’t smoke. He took the time to listen to what was important to us and gave us the straight answers — good or bad (some of which I’ve confirmed online since getting home). He even let us try some features on his personal phone that would have required additional set up on the demo phones. Fantastic customer service!

The first time I went there (because they offered unlimited data at the time) I was told that 4G will be implemented very soon. That was three years ago. Then on my second phone I asked if this phone will work in Europe and I was told that it will work internationally. That was not true. The phone’s hardware was not capable of that.
Then I kept asking when 4G will come because Sprint’s 3G is mind numbingly slow. Each time they said «oh, should be any day now» or «next month there will be 4G in Boulder». Well, it didn’t happen until just about a month ago that Sprint’s 4G started in Boulder. However, it is much slower than T-Mobile’s, and I am sure slower than Verizon’s and AT&T’s as well. I now actually have mobile Wifi too (what a handy little device that is) and pay $ 50 less at T-​Mobile even though I haven’t submitted my government discount paperwork yet.
After being lied to by employees at Sprint and having awful customer service when traveling internationally I am happy that I finally switched to another provider. Even my wife said «honey, Netflix works on my phone now». Yeah.
Another added benefit with T-​Mobile is that if I am traveling abroad all I have to do is connect to the local WiFi there and I can make free calls with my phone. Same here in the US, if I am in a place that doesn’t have good reception I can connect to a WiFi network and still make and receive calls just like if I were connected to the T-​Mobile network. I have had AT&T, Virgin, Sprint and T-​Mobile and Sprint is by far the worst. And the experience in this store was not good either.

The most dishonest sales reps work here as well as management. They will lie and tell you that only the Framily plan exists. Not true, you can keep your old contract. They will tell you that insurance is now required and you need to call in a few months to cancel = another lie sold. They will tell you that the ‘lease’ phone option is the only thing available. Again not true, Sprint says a two year contract and $ upfront still exists. These are the lies David S. and Amos the manager told me. I ended up with a $ 500 bill and spent the next 6 weeks getting Sprint to revert back to my old status. Do not let these people rip you off!!!

We had a rather frustrating experience at this Sprint store. We were told that if we upgrade to a new plan that our monthly bill would actually decrease. Surprised, we took the bait only to learn that we are paying much more each month. Then when we called to discuss it, we were told that we were past the 14 day grace period so we can’t revert back (clever) but the bill didn’t come until past that grace period. We called Sprint’s main office, and they redirected us back to the branch. So we called the branch, and they tried to redirect us to the main office. See how that works? We’ve had to call the manager of the store several times, and we never get a call back I wouldn’t recommend this store at all.

Another great customer service experience at this store. I believe the young man was named Kyle. Kyle worked through a complex transaction of upgrading one line with a new phone then switching that phone to another line that was not due for an upgrade then putting the first line on vacation hold.
He got this all done in a matter of 10 – 15 minutes. Finally he proceeded to teach me a couple iPhone tricks that I had never seen.
Regardless of corporate size you have to give credit where it is due and Sprint and this store in particular seem to be really trying to offer excellent customer service.

I’ve been here a couple of times:
The first time I came in to ask about a message I had been getting on my phone that I had no idea what it meant… turned out it was about a discount that was expiring. They couldn’t really help me with my questions about the discount, but gave me the form I needed to send in. When I mentioned that I was a credit union member (even though that wasn’t the source of my original discount) they told me that I would also be eligible for a discount that way. Nice!
The next time I came in, I had just purchased my new iPhone from the Apple store and was across the street getting it set up. Since they did not yet have any accessories for the IPhone 5 yet (which I still find hard to believe, but I’ll avoid a tangent about the Apple store) I decided to go over to Sprint. The staff were more than happy to get me set up with the accessories that I needed. In fact the guy helping me seemed more excited about my new phone than I did, insisting on showing me all the latest features and nearly making me late to work.
Since I’ve been with Sprint, I’ve been really happy with them overall as a carrier. Good service from most places, good value for what I pay, and the unlimited data is awesome!

I went into this Sprint store a short while after moving to Boulder so I could switch my phone number to a Boulder number; I would’ve just called but I figured they might need to program the phone. I came in, was asked what I needed and was put on a waiting list although there were more employees than customers in the store. I went over and began fiddling with some sort of tablet to pass the time and was approached by six or seven different sales people, once they ascertained that I was not interested in purchasing anything they instructed me I had to continue waiting and they couldn’t assist me. Finally after about thirty minutes someone said they could switch my number for me. The guy tried to give me a 720 area code and I told him that I did not want a 720 number. He then informed me that «they no longer make 303 numbers,» quite possibly one of the most ridiculous things I have ever been told. He insisted that was true and told me if I wanted I could keep checking back — I guess in case someone died or something and a new 303 number opened up! I ended up leaving but on the way to the car decided to go ask a manager if this was true, I did and he said that it was true. I immediately went home and called Sprint’s customer service hotline and the lady I spoke to literally laughed out loud when I told her the line I was given in the store. She then gave me a 303 number. So I guess what I am saying is, don’t go to this store unless you need to buy a phone and even then I would recommend Best Buy, somehow their prices are always way lower than Sprint.

I was curious to see why this store had 5 stars… that’s because it only had 1 review. My experience (s) were quite different. Today, I went in to buy an iPhone. When I went to purchase it, the man helping me told me my ATM card shut down their entire computer system, implying that it was my fault. In addition to this incident, I asked him about insurance for my phone and he told me this was not an option. I asked why and his response, «Because it’s an iPhone.» Verizon offers insurance on iPhones, Sprint doesn’t? Needless to say, I did not buy the iPhone because I ruined their computer system… maybe I’ll switch to Verizon?