Boulder Running Company

I’m writing about their online store. Ordered a pair of running shoes from their sale, when I received them they were the wrong color, contacted customer service and they set up a return. Problem with their policy is that they won’t sent out new ones until they receive return back. Problem is that’s a 2-​week turnaround for me on the east coast, if it’s your issue send out overnight or wait until you see UPS tracking at least. Cmon Man!!!

I’ve been a runner for almost 5 years and after fracturing my femur; and having some difficultly getting back into it; I’m finally ready to get some milage going on a regular basis. I was originally fit for sneakers back in NY and they worked out for a while, although I’ve always had shin splints and figured it was just me. Not stretching enough, going to far too fast, too soon, etc. I decided after moving to Boulder and running more regularly (Most days the shin splints being beyond bearable), it was time to ‘get fitted’ for a new pair of sneakers. After reading reviews for the Boulder Running Company and their history, etc — it seemed like a great place to check out. My husband came with me; and were helped by Philip. After never had my gait checked out on a treadmill or REALLY accessed for my needs, it was awesome to be able to have that experience/​luxury. I jogged in a bunch of different pairs that all had the same requirements I would need; also being able to jog outside. After narrowing it down to 2 pairs, Philip really made sure that the sneakers I was most comfortable in, were really the sneakers that would help my issues and fit my needs. I’m so grateful for all of his help, especially because the sneaker I thought I liked, ended up not being good on the treadmill for my gait. Then after trying on the next pair and getting back on the treadmill; it was perfectly suitable and kept my feet straight as they should be, with no lean. Philip also showed us the videos and explained exactly what was going on and what it should look like — which made it so easy to understanding why each sneaker was different and how the pair I bought were the right ones. I also got into a great pair of compression socks, as well as a foam roller. I used all today — and I’m very happy with my purchase and I’m looking forward to getting more distance achieved with as limited pain as possible. Awesome help and I don’t plan on going anywhere else for my running supplies. Thank you so much!

DON’T RISK ORDERING FROM THESE GUYS THIS XMAS. Referred to them by the CW-​X web site to Jack Rabbit which sent me to Boulder Running. Sort of indirect but I was born and raised in Boulder and figured it would be ok. Ordered CW-​X StabilityX tights on ¹²⁄₆. Web site says usually ships within 2 business days and would notify me. On ¹²⁄₁₅ called Customer Service after no response on two emails. After a 30 minute hold was told order was processing. After further investigation was told it was out of stock and they would start the «out of stock process» and refund. Asked why I’m finding out now, was told sorry… the they were using using a new service in Indianapolis to respond to emails and hadn’t worked out the bugs. Thanks and Merry Xmas Boulder Running.

I recently had foot surgery and went to Boulder Running Company hoping to find, what was in the past, expert service and knowledge when it comes to the proper fitting of a tennis shoe. What I found were unknowledgeable sales associates trying to sell. The first sales associate fitted me for a shoe that was 1 size to big. The second associate brought me a shoe with stitching over my surgery area when I specifically asked for no stitching. He then proceeded to fit me in a shoe that had my gait pronating in the front. He suggested I try these and see if they felt OK even though my foot was pronating when I wore them. I am not the expert when it comes to fitting for tennis shoes and was hoping I was receiving expert advice. I was not. These shoes ended up throwing my pelvis out. I have since ended up at another company in Boulder where some of the staff from Boulder Running Company from years past are now located. I was fitted in excellent time with precise, knowledgeable advice. I now have shoes I love, from somewhere else…
I recently learned that Boulder Running Company was purchased by Gart Companies. This, unfortunately explains why my recent experience was less that ideal. 3 years ago the staff were fantastic, but, unfortunately, the change in ownership has made a huge difference.

If I could give zero stars, I would. I went to pick up a race packet and decided to shop for a new pair of racing flats. They were very busy, so I expected to wait a bit and I did. But when I finally got someone to help me, they were not very interested. I mentioned I had a pair of Mizunos, but would like to try another brand because they chewed up my feet. I told him I wore a 9.5 and he disappeared into the back and brought back MIZUNOS in a size 9 because it was the only one he had. I told him a 9 would not work and he curtly told me that it was the only Mizuno flat he had. He didn’t even bother to offer me another brand or even tell me they had no other brands available. Will not ever return to this store because of the service.

Looking to start back up with jogging after a 5 year hiatus, I stopped by BRC to see what type of shoe would be most appropriate for me at this point in life. Received FANTASTIC support from Matt who patiently recorded my gate on a treadmill with various types of shoes as well as asked relevant questions regarding my jogging preferences/​plans. He quickly zeroed in on a great pair of shoes for me which also happened to be on sale. Incredibly knowledgeable, patient and customer oriented ! Matt gave me a comprehensive background on running shoe types appropriate for me. SUPERIOR SERVICE. Thank you Matt !

Very friendly and great customer service! got the Hoka One One because their are light and I have bad knees.

Went into the store and indicated what I was looking for and indicated I had pain with my previous old tennis shoes. This guys absolutely knew his stuff. A little more pricey, but it is worth it!

This review is a product of my sheer satisfaction with the shoes I was directed to. After evaluating my running interests (trail running), one of the employees guided me to a pair of La Sportiva shoes, Bushidos. For $ 125.00 I purchased the best running shows I’ve ever owned. Despite my initial skepticism, I took them out for a run and immediately noticed a new level of support and comfort (they did take some time to break into). Thanks Boulder Running Co. for the awesome guidance.
For more serious runners, the store has a highly detailed fitting process: they’ll even film you running on a treadmill for a comprehensive analysis of your running needs.

I went here to get fitted for new running shoes after running a half marathon and a 10k in Nike Free Runs (I know I know don’t judge).
Everyone here was super helpful and spent their time with my sister and i picking out many different shoes that suited out our purposes. In the end I found the perfect pair and they tested me out on the treadmill to make sure everything looked good.
Overall a great experience and I would highly recommend them to anyone looking for a new pair of running shoes. I will have to check out their Wednesday fun run sometime!

Knowledgeable staff everything you want as a runner. Staff will help with all your needs. If you are a beginner runner they will make sure you get the right shoe for your running style.

A running superstore– forget REI, your dollars are worth more here for the knowledgeable and attentive staff, vast shoe selection, and everything you need to support your running needs– all distances and levels. The stride analysis tool helps their expert staff find the best kicks for your body and enjoyment. Jim helped me find the perfect trail shoes– trying nearly a dozen different types to suit my running style and fit, even pointing out sizing characteristics among the brands. I walked away with the best choice– 500 miles later, you bet I’ll be back!

Terrible service at the Boulder location; Went in to buy 2 pairs of shoes, waited around for approx 30 minutes only to be passed up to help the younger girls several times.
Very obvious
I’m sure I’ll find another store that will love to have my $ with a smiling face.

I was just in the new Cherry Creek store and the sales staff seriously needs to dial it down several notches. I barely got in the door and had a sales dude glued to my side. He walked with me the entire length of the store (which is fairly sizable) and even made a crack he wasn’t following me. I was trying to take a quick break from work, walk over there and check out the store. I was in there 10 minutes and was approached by at least 7 sales people. So much for a few quiet minutes to clear my head.

I would come here just for the people even if the product was more expensive than other places… Good thing it just so happens to be the same price if not lower than most other stores! It’s all about the experience and you can’t get that at most places.

Back for another shoe experience: this time, for running shoes (previous trip was for x-​trainers).
After wandering around aimlessly for about 10 minutes, I headed over to the shoe section to get started on my quest. An associate, Luz, made eye contact and asked if she could help. SUCCESS! I explained my experience from last time, let her know what I was there for (including a long list of minor injuries I’m currently battling) and she went to work straight away to try to find the right match.
This experience was different in that I got to try on (and test out) 4 different pairs/​styles of shoe. They were all well-​suited to my needs; Luz is a GREAT listener. She listened to me speak my opinion about the likes and dislikes of each shoe and in the end I found a great fit! Then of course, we headed over to the gait analysis area so she could show me that these were, in fact, a perfect match for my needs. I can’t wait to try them out.
She even chatted with me about sports bras — let’s be real. You can’t talk about this with a guy (for obvious reasons) and it actually makes little sense to speak to just ANY woman about it — especially one who doesn’t have the same ahem, «needs» when it comes to a good, supportive, high-​impact bra. Luz was happy to discuss her personal favorites and gave great advice about fitting and general feel.
I’m so grateful for her help — Thanks, Luz! There’s a reason I’m willing to drive 35+ minutes to BRC. She’s why :)

The absolute best store in Boulder to get running or hiking shoes. I have wandered away, but I’m always so let down that I come back. They have a great staff that is extremely knowledgeable. I went in for a pair of hiking boots and the gentleman that helped me was an expert and I had the best experience. My boots were perfect! When I get running shoes they watch you run on a treadmill and try a bunch of different shoes till you’ve got the right pair.

Great store, lots of inventory.
Where I’m from we have a fantastic running store. However, Boulder Running stood out in that it had many, many shoe options and tons of accessories.
I liked the relaxed atmosphere and the helpful store employees.
Good place to find shoes, running or triathlon accessories, and helpful tips.

My husband are both out of shape, and have pretty major injuries to contend with (I broke my femur, he shattered his ankle, pins and screws, months of PT, etc). I grew up in Boulder and love trail running, but it’s been almost a decade since I ran and my husband has never done anything that involved special shoes. We were nervous about buying shoes because we both need the right support, and need a lot of help finding it, and we obviously don’t fit in with the Boulder athletes.
Thankfully the staff at Boulder Running Company made everything easy for us. They were all inviting and pleasant in addition to being extremely helpful! I needed a new bra as well and was extremely impressed with their selection in my size (38 DD). Three people saw my bra selection and commented on how great a bra it is, and it has indeed been a fantastic bra!
In addition to running shoes and bras, they have tons of socks, clothing, flip-​flops, and «fashion» shoes from brands like eco.
If you need running shoes, this is THE place to go!

I was having terrible shin splints, and was in agony over my strained IT bands, and decided I needed a better shoe to prevent further injuring myself. The guy who helped me was very nice, knowledgeable and helpful, outfitting me with some great shoes with custom liners. He could look at my feet and know exactly what brand would work best and even put me on a treadmill to check my running gait. It also didn’t hurt that he was gorgeous. Overall, I love my shoes and my shin splints went away almost immediately.
My only complaint is the lack of sports bras for us 36E sized women. Curvy girls run too!