FedEx Office Print & Ship Center

Service is terrible. Employees will stop in the middle of an order to chat with each other. I’ve been to this location a few separate times, and each time takes at least 15 minutes to print simple, ordinary things. Stop chatting, people!

Great service and was nice and quick. Got a couple books bind and he did it on the spot, took about 20 minutes. Would recommend, especially Max.

Called to ask a simple question and the person on the phone couldn’t help me. When I asked if there was any one who could help me she said no. All I needed help with was using their website to upload a document for printing in a certain size. I think this is something they should be able to EASILY help me with. She insisted that I emailed the store for help and someone would get back to me within 1 hour. Its 2.5 hours later and I’m still waiting… I hope that they take these reviews seriously and do something to fix the customer service.

Stopped in on my way to class to print something for a friend as she was having computer problems. After figuring out that the computer I was on was for creating/​printing cards and things I found my way to a printer.
The little screen prompted me to slide my credit card which I did with hesitation. From there I had several options for proceeding however I was prompted to enter a username/​password which I found confusing. As I was in somewhat of a rush i turned around to ask help of the person behind me who turned out not to be an employee. In that short time I had my back turned an employee jumped on my machine with someone who had been waiting for me to finish up. I noted to them that I’d entered my credit card, was stuck, and would please like help. The staffer told me they were busy helping the person in line behind me and recommended to them that they go up to the counter so as not to wait. I requested information as to whom might be able to help me and they made one recommendation and then told me again they were going to help the other person. I gave the system another go on my own but ended up leaving as my time for which to complete my task had run out and I was extremely discouraged about the assistance I had received.
I highly recommend going to the Boulder public library for your basic printer needs. The staff is both friendly and helpful if you have questions.

we had better service in the following days.

WOW, these folks have made a 180 degree turnaround. There was a time when this place wasn’t up to snuff — but now it’s a bunch of proactive employees pushing to truly serve people. I have never been in and out of a FedEx in less than 10 minutes. Today I left in 6. Thank you and keep up the great work. Stay positive and keep pushing to make this place perfect!

Extremely helpful customer service! We wanted to ship a package internationally at 11 pm, and the fed ex representative patiently helped us through all of the customs forms and made sure the shipment got out safely. We will definitely use their services again!

Over the years I’ve had to use kinkos from time to time and it was torture. I just used them again this week and wow, not the same place at all as far as attitude. Every worker I encountered was amazing with the «can do» attitude. I told my husband «kinkos has changed» and he didn’t believe me and laughed it off. I made him go in and pick up my order and he came out laughing saying «that is not the same kinkos at all. That was unbelievable». Give them another try. They actually have their shit together.

Don’t recommend this place… There’s always a long wait, and although they appear to have lots of staff they don’t even acknowledge that you’re waiting. Just kind of lame… And it’s a very consistent issue

I’m in the print business and when in a pinch I will stop in for ink, paper, ect. It’s expensive but convenient. Also, most of the kids who work here and even the management seems friendly and chats me up when I come in.
Don’t understand the negative reviews. than again I read signs and follow directions when I walk into a store and I try not to be too stoned so I can order things correctly.

I have to say, I am quite overwhelmed by the lack of technology present in this FEDEX Kinkos location.
WiFi: It took me 26 minutes to download a 12 page word document that had only text on it (no photos or color). I asked for support from the staff and I was told that since the flood (nearly 3 years ago) the «T1» lines have been acting up. Not only did the employee believe the BS that he was trained to push down my throat, but he actually found himself confused as to why I was frustrated and why I didnt just want to pay to utilize their work stations and be refunded 2 – 3 business days later on my CC.
Every coffee shop and small business in that area (28^th street shopping area) have some form of WiFi, yet FEDEX KINKOS (A Global Giant) can’t seem to get the right technicians in to solve their three year dilemma!!! Seems to me that the management is either too CHEAP or lacks the Empathy towards their customers needs.
The Dropbox and Google Drive Centers never seem to actually show what is in my Dropbox or Google Drive Folders — this probably isn’t on FEDEX Kinkos but its still aggravating to have your laptop/​ipad out showing that the items are in the correct location, yet, for some reason, the machines cannot seem to locate them.
Water Fountain and Bathrooms are disgusting!!! And that is all that I am going to say about that.
Manager was reluctant to give an email address that I could simply send the above mentioned word document to, he had 4 excuses why it wouldn’t be the best Idea to send to the fedex email address and 10 reasons why i should just pay to utilize the fedex work stations (cost per minute of use) — finally he handed me a piece of paper with the address and I sent the document and my 1 hour and 17 minute ordeal was over (I had finally printed my 12 page word document).

Horrible service. I walked in and stood in line for about 15 minutes, then when I got to the counter a lady told me I had to go another counter to fill out some paperwork to ship a package and that I would have to get back into line! After I filled out the papers, the line was double the size! I kept trying to get an associate, but I was ignored. After 45 minutes of waiting for service I got frustrated and left. I never got my package shipped. This type of customer service has been on more than one occasion that is why I have decided to review it. Also there was a small altercation between employees while I was in line. It was super unprofessional. An employee asked, what seemed to be a manager, a question and the manager replied «how should I know, I haven’t been here in 3 days! I haven’t even set my stuff down yet!» It was an uncomfortable moment for that employee I am sure! I haven’t been back since.

I’ve only come here for printing and binding documents, and I found the staff helpful. I lost one of my receipts and the staff went out of their way to find it for me.

Came in to try to get help with printing two signs I created using Google Docs and the girl (?) I spoke to gave me brief instructions on sending the document, not the link. Then she (?) walked away to do nothing after I said that I didn’t understand what she meant. Guess I’ll be going to Staples and Office Depot from now on.

This place is fine for shipping, but don’t go here for passport photo. The kinko employee who took my picture was inappropriate and crossed the line when he talked to me and took my picture. He wouldn’t stop hitting on me to the point that I was disgusted by his behavior. I felt shocked that he felt he could speak to me this way. Do yourself a favor – don’t let the red head take your pic! He’s a creep.

I’m with Rachel on this one. I was greeted as soon as I walked in the door. I didn’t know how to get my documents from my computer to a printable format and the fellow behind the counter patiently explained how to email them to Kinkos. After I did that, Seth stepped in and spent a ridiculous amount of time helping me get my prints lined up and copied the way I wanted them. Excellent customer service. Each time that Seth walked away to check on the printing, another employee would come by and make sure that I was being taken care of. This is THE BEST Kinko experience I’ve ever had. I highly recommend this location.

I’m kind of surprised at the other reviews on here, because I was just there today and had literally the opposite experience of almost everyone else!
I went in and immediately was greeted by two people, and I told them right away I needed lots of help with a bunch of different things. A kind of older guy with longish hair (didn’t catch his name, sorry!) helped me copy a bunch of stuff even though he could’ve made me do it myself, and then this other guy named Sean did everything else for me! I literally had no idea what I was doing, and he was extremely friendly and chatted with me the whole time and helped me fill out the forms I needed, even grabbing me another no questions asked when I messed it up the first time haha.
Anyway, long story short, I had a great experience and they totally just did everything for me, no hassle, no stress! It was very relieving! I was in and out of there in several minutes, and had thought I would be wandering around trying to figure out the machines. But nope! It was great. Thanks Sean and other dude! =)

I will hesitate to use Fedexkinkos again after the service I received yesterday. I have been a customer since I arrived in Boulder five years ago and forever in Winston-​Salem, NC.
I came in at 7 on Friday night to make some copies for a concert the next day at 10 am. I needed some postcards made. I will be making about 2000, but just needed a couple hundred for the concert. I brought in my computer in case my layout was not correct. I did not bring a zipdrive. The young man said that they cannot hook up to computers anymore, and they had no loaner zip drives. I could email it: My computer would not recognize the internet server, so he said «Sorry. You can go home and email it back or get a zip drive.
I have 5 zipdrives at home and did not want to spend $ 9 to buy another one. The roads were Icy and home is not very close. He was just not wanting my business, and it was not even busy! If I were Kinkos, I would keep hold onto a couple loaner zipdrives and offer them to customers rather than to lose their business in the future.
I went over to Office Depot and they were very helpful.

So, I live nearby this establishment and am therefore subjected to using it often for my office/​printing needs. I don’t know who hires the aliens that work here but they may be the least congenial and knowledgeable staff that I have ever had the displeasure of working with.
If you are ever remotely in a hurry or unable to put up with the short fuses and vacant expressions of the staff here – go somewhere else.
To be fair, I have had two memorably good experiences with the staff here, out of the tons of times I’ve been a customer over the past five years. I don’t like writing bad reviews, I’ve just had enough.

This review is pretty much about the crew and customer service, I don’t really get anything done while I’m at Kinkos; usually just there to print a few pages from my laptop. However, I do notice how the staff members interact with other customers who are actually coming in spending big bucks, and it kind of annoys me. Sometimes, I feel like although the staff members at this particular Fedex Kinkos greet you and ask what you need help with, it seems as if you’re bothering them to some high degree.
They always seem to be annoyed, flustered, or just over working at Fedex, I suppose.
Another thing I notice is when people genuinely ask questions pertaining to their order, the associates will give short responses and responses to kind of insinuate the customer is an idiot for not knowing/​asking the question in the first place.
Basically, every time I come in here, I don’t really feel a necessarily positive attitude towards the customers. There is a young man who works there, don’t remember his name, who always seems on top of everything. Everyone else can be replaced though.