NW Sewer & Drain

We had a plumbing nightmare earlier this year due to roots growing into our sewer line. We worked with one of the region’s larger plumbing companies but the problem not only wasn’t solved to our satisfaction, it got worse and we feel like we were «uphold».
To finally repair the problem we turned to NW Sewer and Drain. The guys came out, quickly diagnosed the problem, came up with a solution, and repair the affected segment of pipe in a way that didn’t require tearing up a lot of landscaping. They were prompt, polite, and professional, and when they were done you couldn’t even tell they had been there. While we hope to never ever have a sewer or drain problem again, if we ever needed help they’d be the first on our list to call, and they should be the first on your list too (especially if you’re ever «freaking out» over a sewer problem).

We had a major leak near our water meter, and had these guys come out to check it out and give us an estimate for repair. One of their selling points was the free estimate, whereas another company we had used before charged a trip fee just to come out, even if only for an estimate.
I had narrowed the leak to a specific area just on the other side of the pressure relief valve. The guy that came out was nice enough, but didn’t really even get close to investigate. Then he explains to me, very convincingly, that they don’t do spot repair, so they would need to replace the entire pipe from the meter to the house, as well as speculating as to what type of pipe we have based on the piping in the garage. It should *only* run about $ 4500. Obviously this is something we need to fix asap since we have NO water in the meantime. I told him, obviously, that wanted to just get second estimate before starting.
I figured that since we were looking at such a huge project, the $ 40 trip fee from the other company would be a justifiable investment for the second estimate. They were able to send someone out just a few hours later. They immediately got down in the dirt and started digging out the area by hand to get to the area I had pointed out for a better look. He actually turned the water on and off to check exactly where the problem was. He said it was a fairly easy fix and gave us an estimate for about $ 700, which at that point sounded like a bargain!
I had him go ahead and fix it right then and there. In a few hours we had running water and we’re back in business! He was able to show me what the problem was… It was actually an incorrect gasket used at the junction of the pipe withe the PRV that was installed last year when they did a sewer expansion project down our street. Since he was able to determine the exact problem, we will most likely be getting reimbursed by the water company /​contractor for the entire thing. So glad I waited for that second opinion before spending over $ 4k to dig up our yard for no reason!

Spencer and his crew did a fantastic job and I couldn’t be more pleased with my experience with them from start to finish. A bought a home a few months ago and was upset to find out that my sewer line needed replacement. It definitely was a surprise and not an expense I had planned for. NW Sewer and drain were competitively priced and made the project anxiety free for me. They took care of all communications and planning with the city, stayed within budget, and started and completed the project on time. They did such a great job it’s almost like they were never there – the only evidence being when they replaced a street section that it looks better than the rest of the street. I can’t thank these guys enough!