Pro.com

Seems to be a bit of joke… cannot get return calls, when they do call they promise the sun the moon and the stars and that they will call with a confirmation in 1 hour… never heard from them again… until 6 days later!!!

Completely unreliable. I booked a carpenter and received a CONFIRMATION email for the date and time. I took off work to meet the «pro.» All week I texting with Pro.com’s representative for an estimate. It was a very simple, straightforward job installing door trim. I even gave them all the materials and a photo of the door. No estimate. I then get a call half an hour AFTER the «pro» is set to show up telling me they’re not coming, but no worries, here’s $ 25 off! Give me a break. NEVER USE THIS SERVICE. There are better options out there.

would not recommend this business in Seattle and closed by areas. Sent me a slow contractor and then sent the bill more than what we had agreed before work done. Customer service is terrible, did not answer my calls while the work in process. The work was not satisfied either. Just taped paper over the old one in my cabinet and just used paint over the chips on the wall due to hammer the molding wood in.

Great service and great recommendations. Highly recommend Tom from Diablo Property Enhancement. They can within 2 hours and fixed the problem at the agreed price.
guides you easily to the service you need and follow-​ups until project is completed.

Sent me a contractor who did a terrible job and billed me for $ 300 over the estimate.
is now claiming they are not responsible for anything since I didn’t pay for them since the contractor had told me I could pay straight through him. They are now not able to get ahold of the contractor and told me it’s on me to track him down. Extremely disappointed in this company since it’s my first time trying to use them and I thought I would be protected from a contractor taking advantage of a client, but apparently not. Have asked them to send me his license since they must be a licensed contractor in California to do a job that is over $ 500 and he charged me $ 900.

I have used the services of
on several occasions and have been quite pleased! Housecleaning, junk removal and handyman services have all been great providers!
also follows up with their customers to ensure satisfaction and to identify any issues. I definitely will use them in the future!

I used
to book a housecleaning and couldn’t be happier with the service I received. The cleaners arrived right on time with what
had scheduled and they did a fantastic job.
is great for busy people looking to get quotes and services done quickly and professionally.

I’ve used
a few times. I started with a promo, and was so happy with the service and continued support that I’ve continued to use them. I know with a new company not everything runs perfectly smooth, but they still get 5 stars, because their ability to address and resolve things quickly and with the customer in mind shows a high level of professionalism.

I have used
about 5 times and I have only had one person come out successfully. The one successful person was Roto Rooter, who I could have easily called myself. The four services that I did try
for is like a glutton for punishment, I love the idea of setting an appointment and someone coming to help with a project or give a bid. Each time
has not confirmed the agent, not communicated with me that the person is not in fact coming. I was given several confirmation emails, but no one ever showed up.
is much better.

I was offered a free housecleaning from
as part of a promotion, and Queen Bee Housekeeping contacted me quickly to schedule. They had an opening the next day but I wasn’t sure if they would get my email in time (it was after 6pm when I replied), but sure enough they confirmed and a crew was out the next day at 8am, and was even a few minutes early. They did a great job!

I live in San Diego County. We described a bathroom remodeling project in great detail. They said they would get back to us. After 5 weeks of Emails to check on our project we still couldn’t get an answer. They promise but don’t deliver. Don’t waist you time by dealing with

I called them to get an estimate for smaller projects around the house. We were looking to renovate the fireplace, mount TV on the wall and wanted to get some yard work done among other small chores. Daniel Pereira from Tripple Power Construction came to visit my home and was taking a stock of the work needed to be down for almost an hour. He took photos of every nook and corner of my yard and my living room and told me that he will send me a quote online. Its been almost three weeks now and I have not heard from him. I wish he had just seen around and told me that he is not interested in taking up the projects. I feel it is a security risk if contractors from
visit my home and take multiple photos without having any interest to take on the project. I wanted to share my experience so that others don’t face a similar situation. I don’t think I will try
again.

I eagerly went to this site after reading about their receiving a large equity investment. I’m in the middle of a series of remodeling projects. The dollar estimates returned for projects for which I have actual bids in hand, is not even remotely close to reality. I’m not sure why they would open their site to users when it clearly is not ready.

We used a
promotion to book a house keeper. We did this weeks in advance and despite the advanced notice, the time came and went with no sign of the cleaners. We followed up only to find out the company who was supposed to do it didn’t service our area – despite being 10 minutes from downtown in Seattle. We can hardly blame
for the sub-contractor’s decision, but it would have been nice if they let us know beforehand so we could have made other arrangements.

I had a similar experience to what Jen B. is describing. These guys are not good at small projects. I called the first week of May to get an estimate on a small electrical and dry wall job. I also spoke with Rasheed and an estimate took weeks, not days like they kept promising. I never even got an estimate. They transferred my project to another person and she was helpful to get a contractor out there to actually look at my project. That was week 3 after my initial call.
The contractor, Monet Home, a third party, came out and took a look. They promised me an estimate the following morning. It has been 2 weeks since then with still no estimate. I have contacted Seattle Home Pro and they promised me 2 separate times they would have an estimate to me the following day and it has not arrived. I am still at square one after wasting weeks with this company.
It’s sad how contractors in Seattle treat customers with small jobs. There is so many homes with projects that contractors are only going for the big work. They have no need to treat anyone with customer service because there are so many people looking for work to be done. That is not Seattle Home Pro’s fault, that is Monet Home’s fault. But Seattle Home Pro shouldn’t hire 3^rd parties and have to continually cover for their faults. Everybody loses that way.

I wish I could give this company more stars seeing as others have had a much better experience than myself.
I went on their website, put in that I needed my (extremely) small bathroom tiled, Not a huge job at all. I was able to pick a date for the installation and was given an estimate on how much it would cost. Great, I love instant gratification. The follow-​up on questions they had regarding my project was good, I received a call the following day to give more details. This is where the issue starts. Suddenly, now the original appt I booked is not available and they don’t have time until the following week. Okay, not ideal, but fine. Then, the contractor I was going to be using said the job would be bigger than originally planned so they would need to get back to me on an estimate. A day went by, a week went by. I emailed Rasheed from customer service asking what the holdup was and was told I would have my quote yesterday… I’m still waiting. It has now been 3 weeks since my project was originally booked, not good business in my book.
I’ll be hiring a different company for this work, it’s entirely too complicated and if you are going to have an online booking service, then those dates should stick.

This company is A++ in my book.
I am a very busy Realtor and commonly have clients ask me; «How much to replace a roof? How much to get an exterminator? Who should I call?
With one call or email to Home Pro, the work is now done for me.
I have used them to clean gutters, for exterminators, for carpeting. The work has been exceptional. This has reduced my work load.
The customer service has been great.

Customer service doesn’t get better than this! I’ve used SHP a number of times for general handyman work and have always been very happy with the work, price, and terrific follow up from a SHP representative. Recently I purchased a daily deal that used a SHP handyman and scheduled work with him. Unfortunately, the handyman didn’t show up to do the work and left me in a bit of a sticky situation. I reached out to SHP to see if they could help and I was blown away by the result. I emailed them at 5:15pm and my phone rang within 10 minutes. SHP offered to find a back up handyman who could come to do the work the very next day and offered to honor my original price. This was incredibly generous of them since the original deal happened through a daily deal company so it was a pretty low price. Within half an hour, SHP called back with a contractor scheduled to come do the work for me the next day and guaranteed that I’d only pay what I originally paid (they also help initiate the refund from the daily deal company). SHP went out of their way and went way beyond typically customer service solutions (like a credit or refund or just an I’m sorry) to find a solution that worked for me and guaranteed that I’m a customer for life. Thank you so much SHP!

We were very happy with the work from Saibot Construction, who we found through Seattle Home Pro. They showed up on time, and got the long list of work done. We had hired another handyman prior to Saibot, and he was a disaster. We will use Seattle Home Pro in the future, for sure, if we need a handyman again. And given my skills, or lack thereof, we almost certainly will.

Follow up by this company is incredible. Once an appointment is set, they follow up so you are totally confident when they’ll be there. Emmanuel was great. His company completed my list of chores so I was very very happy. I told him that he provided the security I was looking for as well as peace of mind. I intend to use him in the future. He installed 2 lighting fixtures, straightened out and flushed my roof drains, moved a couple of things for me. Was very accommodating.