Brown Derby Deli

Took my kids to Faneuil Hall for lunch today. Ordered a large order of «Cheese Fries» which took awhile because the help was too busy conversing amongst themselves and friends who were walking by. Oblivious to customers and with lousy attitudes, when asked for a little more cheese on the fries, we got «No! This is all you get» to the disappointed kids while she walked away. Spent over $ 30.00 and this is the thanks we get.
Went back to speak to the manager but was told he was on vacation. Now either the manager didn’t care enough to safeguard the business with good help while away Enjoying His Vacation or just plain incompetent. Owners of the business take note, in this economy, customer service does matter. Bad customer service can take down an establishment with excellent food; imagine what it can do with a place with marginal food like yours. I’m not a tourist and frequent Faneuil Hall so I do not have to ignore such treatment.

This place is overpriced stale food. Dont go here.

Stay away from the beef hot dogs! The casings they come in are so thick, that you can’t really bite into them! Halftway through your bite, you need to stop eating and peel off the casings with your hands… The hot dog bun it was served in was not interesting at all either it was– cold and stale… What happened to warm and fresh buns? If you’re paying $ 3.41, shouldn’t you at least have a good tasting hot dog? The vendors on the streets selling hot dogs for half this price sell much better tasting hot dogs!
I told the guy behind the counter about my disappointment and they offered me another sandwich of my choice instead (could not do cash refunds which is what I would have really liked). However, they did not throw away the other thick-​cased hot dogs sitting behind their counter either.