Verizon

Recently needed to upgrade phone and add another line. Worked with Abraham M. At the Mall of America location. Excellent customer service. Monthly invoice was exactly as discussed. Thanks Abraham.

I came here to switch over to a new plan and add a plan! Everything was quick! Customer service was awesome! Everyone here is great! :)

Just had the worst experience here. We waited 20 minutes for someone to finally help us and the person helping us was completely useless. He was disrespectful and rude. Then as we were leaving, he turned to a coworker to make a comment about our request with which he could not help us.

I went to the MOA Verizon store to replace my iPhone 4s with a 6 because I was eligible for an upgrade. Max was fantastic! He had all the information I needed, didn’t do a hard sell, and hooked me up with a new phone quickly and without a lot of fuss. Thanks, Max!

For a cell phone store, this place is INCREDIBLE! I feel like they took notes of how Apple does retail, because it felt like the cell phone version of an Apple store.
First of all when you walk in (if your not there to browse but need to work with an associate) there is someone dedicated to checking you in, and you get an estimate how how long your wait will be. I initially went there on a Friday around 5:30 pm. Got checked in right away and the store was busy with customers. I came back later that night to purchase an iPhone 6 (they were about the only place left that had them) and had to wait about 40 min (understandable, it was a Friday night at MOA).
When I had to wait on my second visit there, I probably had about 3 people check in with me to give me an update on my wait time and how many people were ahead of me. Loved that, very good customer service. When I actually met with the associate (worked with Tracey) he was just awesome. Such a nice guy, very personable, was able to get me my new iPhone, sign the contracts, trade in my old iPhone, and make sure it was activated and ready to go in less than 20 min.
As far as the store itself, it’s HUGE and has a ton of products on display to play with. Like I said feels like a cell phone version of an Apple store (just not as minimalistic).
Overall VERY impressed with this place. The sales people told us they are one of the largest Verizon stores in the country and as such have a huge inventory of very popular products. If you happen to be in MOA, even if you don’t need to go to the Verizon store, just check it out anyway just for the experience.

This place is freaking amazing the customer service here is on point! I came in with a phone issue and i couldn’t get the error to pull up again, I told the tech I think her name was kristin that i was sorry and will just look around the store till the error came up and she was like that’s okay no problem i don’t mind waiting around for it to come up. Mind you this was like 5mins to close anyhow it finely came up and we checked the phone for water damage and of course none. Anyhow she was really informational and wanted to do everything she could to correct my issue, love this place my first time in!

How is it possible two Verizon stores could be so different! Yet again I went to the Uptown location today because it is only 1 mile from my house and yet again I was treated like dirt! I left the store outraged and furious with the terrible customer service and decided to try the Mall of America location… Wow! What a happy surprise!!! I walked into a beautiful store, was greeted immediately with a genuine and professional attitude and was told that Andrea would be helping me. What a help she was! Very professional, pleasant and outgoing. She truly made me feel like she was there to help me and didn’t leave me feeling like I was the bad guy!
After Andrea had taken care of everything, I asked her to get the manager for me… I wanted to make sure the manger knew how happy I was with the customer service I received from Andrea. Yet again, another surprise! Jessica the manager on duty was just as professional and pleasant!
Verizon, if you’re smart you will fire Jesse, the manager at the Uptown location and the rude, condescending staff there and replace them with pleasant, professional, respectful employees like Andrea & Jessica at your Mall of America location.
Until I hear that BIG changes have been made at the Uptown location I will drive 10 miles out of my way to go to the Mall of America location.
Thanks again Andrea & Jessica! Way to go!

I was wandering around the Mall of America and happened upon this little gem. It’s like a verizon super store. They sell EVERYTHING in here. Phones, tablets, beats by Dre, you name it and it’s in this store. Sorry it’s called a Destination Store.
There’s a road bike in this store! A treadmill! They showed me how to use my Fit Bit with my road bike (who knew).
The staff was friendly and knowledgeable about everything. No wonder it seems like Verizon owns everything.
I listened to some music and just played with all their toys for a bit. Apparently this superstore is the first of its kind. My salesperson told me they’re building one in Chicago on Michigan Ave and I can’t wait.
When you visit the MOA this is definitely a place to check out!