Rosin Eyecare

Every time I go here I promise myself I will not come back. I don’t know why I don’t listen to myself.
Pros: dr Anna is very nice and knowledgable. Also wide selection of frames and brands
Cons: the staff really apparently isn’t trained well. Literally every time I have gone I call ahead and have them check my insurance to make sure I am up to date and eligible at the time to get the services I am seeking. They always screw up. Last time I went in after calling to see if I was eligible to receive frames w my insurance. The girl told me yes after supposed looking at my file, I went in, paid for eye exam picked my glasses out and when I sat down to put the order in the girl goes «oh you’re actually not eligible for new frames til next year.»
Staff has never once apologize for their screw up, except dr Anna who does on the staffs behalf. Overall pretty useless customer service and just a pain to deal with. I really am not going back.

I have been going to Rosin for 3 years, and I have had a bad experience every single time. As soon as I walk out I promise myself I will not come back. They have tried to trick me into buying extras several times… Good thing I always ask to see the receipt before turning over my card. I will not go back.

Year two for my annual trip to Rosin. I was surprised and happy to see that the floor manager, Gina, remembered me. I was scheduled for the last appointment of the day so I assumed that I would have to wait to see the doctor. Personally, when it comes to my eyes, I would rather know that the doctor will stay with me to get it right than to worry about the next appointment. I like the relaxed atmosphere there. Everything went like clockwork, contacts and glasses. Within a week I had both. I sometimes can dwell on small details and I felt that Gina addressed my concerns. See you guys next year.

I got my glasses here back in fall and they had excellent customer service! My glasses came in within the week. My eye exam was quick and didn’t have to wait long.

A waste of time! Literally!
I had an appointment at 9:40am. Due to an insurance error, I waited about 20min to get it all figured out. After everything seemed to be ok, the lady at the front desk said that I would be next. 30min later another young lady takes me into a room to do the pre — screening tests and told me to have a seat. I waited an hour, so I went back to the front desk to remind her that I’ve been waiting. She assured me that I’d be next. After listening to the receptionist have personal conversations on the work phone and seeing 5 different people come and go, my frustration was at a high! I went back to the front desk to remind her that I have been waiting for 2 hrs! She tells me that since I missed my appointment I would have to come back at 3:45pm. What?! How is an insurance error my fault? And no, I didn’t miss my appointment bc I’m here! I waited over 2 hrs, only for her to tell me this last minute! No even the common curtsy to tell me anything. 2 useless receptionist! I’ve been a customer since 2011, and I promise I will NEVER step foot in this mediocre place again!

This place has terrible customer service. I had car problems on my way to my appointment and needed get a new battery. I called and told them I was running 15 minutes late past my 11am appointment, and they said that was fine. When I arrived (after running for 2 blocks because there was no parking), the receptionist said «it’s 11:17». She asked if I could wait until 12 for an appointment, and I said that I could not due to my work schedule. After explaining my situation, she agreed that I could be seen. I waited and was assured that I was next. At 12, I asked when I would be seen. I was told there were 2 people in front of me and I had to wait 30 – 45 more minutes. If said that I could not wait for a 12pm appointment, why would she think that I could wait until 12:30 — 12:40?! At that point I had to leave without having my eyes checked. I understand that there are schedules to keep, but had she been straightforward from the beginning, I would not have wasted 45 minutes.

Came in never got greeted. The doctor was very nice but shesuggested getting a year of monthly contacts when i hardly wear them only on weekends. i spent money i didnt need to while the contacts just sit in my room collecting dust. not a lot of variety as frames either :(

Here’s a business that seems incapable of showing remorse for its errors. I called to order contacts and specifically stated I only wanted as many boxes as my insurance would cover (1 box of daily disposables for each eye). The lady said she still needed my credit card number just in case there was any difference to be paid. That was fine by me, so I gave her the credit card number. However, shortly after hanging up the phone, I checked my bank account and noted I had been charged the full amount. No insurance was applied.
I had to call 3 times in order to get this error corrected, and it still took several days for the credit to be applied. At no point was anyone apologetic. Instead I was treated more as if they were doing me a favor by correcting THEIR error. No customer wants to be asked for their birthday, phone number, etc more than once. No customer wants to have to call back after being told they would be called back right away by a manager (I waited over 3 hours). Even on the 3^rd call, when I politely remarked that I hadn’t yet received an apology (HINT HINT), I still didn’t get one.
I’m giving 2 stars, just because the doctor I saw at my last exam did seem to have some semblance of intelligence and pride in her occupation.
All that having been said, I think I’ll stick with buying contacts and glasses online… It’s significantly more affordable anyway. There’s not too many reasons to shop for eyewear in person these days: 1. you get to physically try on and 2. MAYBE you get friendly customer service. Considering the latter is pretty much lacking at this place (and the eyewear is far more pricey than what you can find online), the reasons for continuing my business here are far outweighed by the reasons not to do so.

I was a Rosin’s customer for several years and have found that the service depends greatly on the person who assists you. A recent experience turned me off completely and I am not going back. In early July 2013 I purchased a pair of new reading glasses, both frame and lenses. The weekend of August 17^th, barely 6 weeks later, I picked up the glasses and had one piece in my hand. The frame had broken at the joint. I went back to Rosin’s to have the frame fixed. The young man told me that it could not be fixed and that I needed a new frame. He also told me that since I had not purchased a warranty, I would have to pay for the new frame. Rosin’s only guarantees frames for ONE MONTH. In other words, instead of contacting their supplier and demanding that the supplier replace shoddy merchandise, they expected me to pay. No way! Perhaps another employee would have stood behind their product. As it is, they lost a long term customer.