Hi-Tek Communications

Great!!! Excellent service and great deals. I used to go to a larger electronics store thinking that was better. I realize now that dealing one on one with great service technicians like Indy and Eddy at a smaller location is a much better way. Indy was able to get me a great deal and explain all the high tech information stuff in a simple, yet quick, way. Finally! Service technicians that even a dinosaur like me (and any technical dinosaur you may know.) can understand. He even did it with a big smile on his face and I’m sure he gets those same questions all day long.
Eddie stayed after the store was supposed to close to help me with some other issues that I had questions about.
Having a great phone and a good service provider is important but having great service technicians that are friendly, helpful and understand your issues just really makes this company shine. Truly outstanding !!!
I would give them 10 stars if I could.

Best cell phone advice in the neighborhood. These guys know their business, their technology, and I was pleasantly surprised by the high degree of service.
I came in to buy a charging cord for my phone. They sold me one. I didn’t ask for a receipt, I was in a rush. Then the cord didn’t work. So I had to take it back. I was expecting to have to be that asshole who haggles for his refund, no receipt and all.
Dude was happy to explain that Apple made some third party accessories not work on iOS 8.4. Thanks Apple, way to screw your customers! Instead, Hi-​Tek Communications unpackaged a much more expensive charging cable that did function properly and gave it to me as a replacement. In the integrity department, these guys are 1, Apple 0.
They also let me bring my dog into the store. That’s just chill.

What a waste of time! I called to ask if they had any dumb phones in stock. «Yep» they said. Samsung Rugbys. Great phone. «Is this new or a refurb? How much?» «Refurb. $ 90» «Great. Be right there.»
Only, I get there and it’s not refurbished. It’s USED. Scuffed to sh*t, no box, no charger, no nada. «Well, take it or leave it!» the guy says.
I left it. Too bad this place wasted an hour of my life.

I’ve visited this place twice for different repairs on my Samsung Galaxy, and both times I’ve been satisfied with the quality of work they produce. The first time I came here I needed to fix a crack in my screen, I stopped by to drop off my phone at opening and by 1pm the same day it was completed and they even charged me less than their competitors (Others wanted $ 150, but they did it for $ 85 out the door). My second visit was for a button repair, this repair took a little bit longer, but was still done in a timely manner and since they had to swap the screen out to fix the issue, they gave me a custom colored screen for no extra charge.

Review based on a phone call with great customer service.
I called in asking about global sim cards and Neil provided useful information beyond what I expected. He seemed knowledgeable and willing to help. Thanks Neil!

These guys are awesome. Needed to get my Note 2 fixed because the jerk I bought it from reported stolen the day after I bought it so the IMEI was bad.
These guys fixed it in a day. Dropped it off, picked it up next day. Could have even done I on the same day but I ha errands to run.
My go to phone repair store, they even have a bunch of coupons on their Unilocal

I’ve used Hi-​Tek twice now.
In 2009, after the Economy tanked, I decided to leave AT&T after becoming fed-​up with some of their nasty Customer service reps. I figured I could save some money as well. I bought a nice (used) Sprint HTC EVO from someone on Craigslist, and had it flashed to work with Metro service. The guys at Hi-​Tek were cool, flashed my phone quickly, and were cheaper than anyone else advertising the same service. They answer the phone when you call, and have decent hours. The phone worked great, and I never had any trouble with it, but I just couldn’t live with Metro’s service/​coverage. Maybe it’s better now… I don’t know?
I switched to T-​Mobile (through Costco), and making calls was better, coverage was better, but trying to use the internet was a TOTAL F’N crap-​shoot.
I’m with Verizon now, and it’s expensive, but it does work everywhere.
A few weeks ago, my girlfriend’s MetroPCS phone crapped-​out. I still had my T-​Mobile HTC one. T-​Mobile bought-​out Metro, the phone was compatible, so I went back to Hi-​Tek, they quickly popped-​in a SIM card, and switched it over. They were $ 20.00 cheaper than the Metro store in the Hilltop Mall, and did it in 5 minutes. She loves the phone, and so far, it’s working fine.

Good service.
Make sure you understand the times they say to pick up your phone

sad trombone — i called the place and asked if they were open and had a lightning adaptor for my iPhone5 — i was willing to pay $ 25 or whaterver they were going to charge. The guy said ya — so i hopped in my car at 6:05pm and arrived there at 6:20 only to have them have the doors locked and no one answered the phone. This was on a wednesday night.
I ended up going to Radio Shack two blocks away — i recommend you do business with them rather then this den of slack.

A couple of months ago, a man named Peter Mui gave a presentation in my class Geography of Garbage at SFSU. His presentation was on the fact that most people chuck their electronics when they can actually be easily fixed.
This discarded e-​waste (yes, even if you participate in an e-​waste «recycling» program!!) gets shipped to third world countries, where poor people literally burn the electronics to harvest the metals that are inside. Does this sound appealing to you? Not me.
So, I bought a new screen for my G2x on E-​Bay for $ 40 and tried to fix it myself at one of Peter Mui’s fix-​it clinics. It was too complicated, so after some research I found Hi-​Tek.
In about 36 hours my phone was fixed for $ 50 with the part I bought. I should have let them order the part, which I didn’t realize they can do.
All in all, I spent $ 90 total instead of paying $ 200+ for a new phone, my phone looks like new and functions perfectly, and I feel satisfied knowing that I didn’t contribute to the horrible problem of e-​waste.
Thanks, Hi-​Tek!
More information on fixing your electronics:

Facebook: Fixit Clinics

I am a devoted Ghettro user. $ 40 a month unlimited everything, no late fees when I forget to pay my bill, no bells and whistles, just something to make my life a bit simpler.
I’ve paid my bill at this location a few times and the associate there has always been helpful and nice. However…
This month I go in, pay my bill, no issues, same nice guy. Then at about 10 pm at night I get a call and I can barely understand what the guy is saying so I tell him he had the wrong number. This happens frequently because I just changed my number. Then I get a text afterwards saying ‘you know who this is, you just paid your bill with me.‘
Yes, the guy from Metro called and texted me without me giving him permission. This really happened. Is this even legal? I doubt it. I hate to put a guy on blast for his fine efforts to court a lady, but seriously.

Place is ok, decent service, only would recommend if you want to flash a phone and period.

Verizon, AT&T and Sprint all have awesome phones but their data plans push upward of a hundred bucks a month. Metro PCS has a $ 40 plan but their phones are straight out of 1998. Where’s the justice?
I took a trip to Berkeley this morning to get my Verizon Droid flashed to the Metro PCS network. Now I’ve got the cool phone and the $ 40 phone bill.
Is it Verizon fast? Hellz no! It’s 2G fast! Slower than molasses! But at a savings of six hundred bucks a year, I’m not complaining. I’ll admit it’s more hassle than some people want.
It costs $ 40 and takes about an hour and a half to reprogram your phone. Sprint and Verizon phones work for Metro PCS. AT&T and T Mobile phones can be brought over to Simple Wireless.
It’s a bit of a headache to leave the city for anything but there were some awesome Indian spice shops and restaurants on nearby San Pablo so it made the hour go by quickly. I’d recommend this to anyone and do it again in a heartbeat.

Great fast reliable service, every accessories you ever dreamed off! Cheap cellphones and very friendly. Fixed my phone in no time, hooked my up with Verizon service and guess what? I’M HAPPY WITH IT! FLASHED MY SISTERS PHONE IN LESS THEN AN HOUR MOTOROLA DROID TALK/​TEXT/​WEB/​MMS/​GPS AND MARKET ARE ALL WORKING!
WILL REFER THEM AS MUCH AS I CAN !!! THANKS GUYS!

So far so good. I called them to order wholesale. They do not sell wholesale but they are willing to lower the price with volume. Umm. I will write another review upon the conclusion. Kevin with

G is the man. if you need a phone this is the best place to go hands down.