RadioShack

So the I went into the store to replace my Bluetooth headset and the sales guy named Paul is a rude piece of s#*t who doesn’t seem to like his job. I ask a question and he stares at me like I’m speaking in French. I asked if he could call another store and he just kept repeating the fact that his store doesn’t have the inventory. My suggestion is please find someone to run the store who is not inconvenienced by customers asking question. I’ll NEVER shop at this location again.

Went in to the Radio Shack on University Ave. in Berkeley 2 days ago. I was looking for a plug-​in surge protector that Radio Shack had on their website and the site indicated it was available at this store. Perhaps it was an order/​pick up in store thing that I mis-​read but none the less … I asked the «clerk» where the surge protectors were and he showed me where they were. I asked about the one I wanted and had seen on the website.
His response? «We have a website,» and then he walked back to the cashier’s counter and made a phone call!
While this is specifically about the Shattuck Avenue store it is too typical of my experience at Radio Shack. Unless the help can sell you something expensive right now (!!!) they couldn’t care less.
But I guess there is someone who would pay $ 25 for an HDMI cable born every minute.

The staff are wonderful very knowledgeable and patient. Ther go above and beyond to give assistance and give it with a smile. they welcome you into the store with an eagerness to help. excellent customer service. Louise g

I’ve been here quite a few times and always, always received stellar customer service. Some of the other customers, I’ve noticed though, have not been nearly as nice and polite. I am always in and out quickly, my purchase handled smoothly and professionally.
Extra points for the staff member who I recently saw being super-​patient with an older customer who did not speak English very well and also had no idea what kind of phone she wanted. This Radio Shack employee was being super-​nice and patient with her, while handling other customers too. Don’t know if I could have done the same– hats off to you!

Went here today when I realized i couldn’t find the power cord to my wireless router. The staff person was super helpful when trying to find me another power cable. Unfortunately nothing fit. I then asked about the pricing on new routers. The staff person then tried to sell me a very expensive (my quick scan revealed it to be the most expensive one on the shelf but I might have missed some) based on my statement that I would like to stream Netflix videos wirelessly. One call to my go-​to tech person revealed that this was not necessary. I am now at home seamlessly streaming Netflix on my laptop with the cheapest router I could find at Target. Buyer beware!

I once swore off ever shopping at Radio Shack again. But the University Ave store has proven to be terrific. The most important element of any business is the people, IMHO, and the three people I’ve dealt with there have been competent and helpful. I was especially impressed with Joe, very conscientious and knowledgeable.

I never review stores but I’ll make an exception here.
I’ve been twice in 2 days to this store. Each time, the cashier guy tried to sell me 3 things I did not need, such as «would you like to take the opportunity of our sale on batteries today? You can have 500 batteries for only $ 5!!». So I said no to all three the first time, and the next day, guess what, I said no again three times. Apparently the people in high places at Radioshack don’t think that this would be annoying to customers and turn them off.
Anyway, to top it off on the second visit, after the skinny white young dude at the cashier (who was again unsmiling, borderline hostile) gave us the 3-​item speech in a robotic voice, I made my purchase and punched in my PIN number, then I lift my head and I see that he’s been staring at the machine while I was punching (confirmed by my wife who was standing behind me). I mean, who does that? There is pretty much nothing worse you could do to scare the customers away. So not only will I never come back but now I have to monitor my bank account because I have a really bad feeling about this.

Although the stuff is super friendly they are just amateurs and have no technical knowledge at all. I learnt what a diode means when I was in high school.

I don’t have time to say more but I had a 5-​star customer service experience walking in off the street at this Radio Shack. The guys were friendly, lucid, and knocking themselves out for customers.

Tired of the BIG BOX lack of good customer service. «radio shack; «Radio Shack, You’ve got questions, We’ve got answers.» Yeah right! This store is anything but, «answers.»
My buddy and I were ready for phone upgrades, from my Blackberry to the Intercept and his METRO-​ghetto phone to a Blackberry. Simply put, we wanted to spend some money! Initially we bought phones, the next day needed our contacts list switched to our new phones. Paul, well yeah the 50 something year old incompetent rep. who has a quote: «customer service/​sales representative» on his name badge, was a complete ass to us.
Paul, «I don’t think I can do that.»
Me, «You’re the shack, I’ve got questions.»
Paul, «Listen, I said, I don’t think I can do that with you’re phone number.»
Paul, «What’s your number!»
Me, «Why are you yelling at me?»
Paul, «Listen, if you don’t like it! You can go somewhere else!
So, I packed my stuff and the next day requested a full refund! And, that’s why I’ve resigned like the rest of the BIG BOX buyers, Best Buy, Wal-​Mart, Target here I come.
So long Mom & Pop stores, you’re a dying breed.

I think this place has great service and really nice people. At times they seem to be a bit under staffed, but I have always found the staff there to be helpful, friendly and efficient, and I have gone there on a regular basis over the past years.

me: (in my very polite good mood haven’t had any drinks yet afternoon voice) Hi, i actually just need to break a ‘hundred’ and the last two places didn’t have change.
him: (didn’t acknowledge me when i walked in and doesn’t even bother to pretend to check the register) we don’t have change.
me: (eyebrow raise) you don’t have change for $ 100??? This is radio shack–
him: (lying through his dumb radio shack teeth) you should go to andronico’s
you mister should go to the register and check next time, even if it’s just to appease my black ass. thanks.