Harlan Wong, OD

Every time I leave their ‘shop’ I always feel so well taken care of. Friendly, competent and quick! Just what I want when doing anything medical related. Good folks.

Been going to Dr. Wong for almost 10 years and have no complaints whatsoever. The doctor is very gentle and easy to talk to. The staff are friendly and efficient. The office is a little small but they have a nice assortment of up to date fashion frames and are happy to order any frames that they may not have. Customer service is also excellent. Although I have moved a little farther away to Castro Valley, I am more than happy to drive to Berkeley to see Dr. Wong and for me, that is saying a lot!

I have been going to Dr. Wong for over 10 years. He and the staff are great! They always do extra things for their patients (like sending contact lenses to your kid in college when they need them renewed!). It is easy to get an appointment, Dr. Wong is very easy to talk to and he explains what he is doing and why. All of my family now goes to Dr. Wong. I wouldn’t go anywhere else.

I’ve been going here for several years. Dr. Wong does a great job, and the staff is extremely helpful dealing with insurance issues, fixing things that break, etc.
A slight negative is that their assortment of frames is rather limited.

Pros
1. appointment making is rather easy and quick, I showed up on time and was immediately being taken care o
2. the doctor is extremely nice
Cons
1. as per previous reviewer stated, the doctor didn’t really explain anything to me during or after the test, (my previous doctor always explained what was each of the tests for, asked me if I had any questions regarding the procedures, and always sat down with me to go through the results), doctor Wong didn’t do any of that, instead, as he’s walking out with me and said he’s going to check on something, he went straight to take in another patient and just left me in the main area
2. the clerk/​receptionist did not explain that I had to pay extra for the exam because I wear contact lenses before the exam, so when I was asked to pay whatever the amount she said so, the exam is done, am I going to refused to pay? no…
I will probably go to another doctor next year

Came here recently for the first time and had an excellent experience. All of the staff, including Dr. Wong, were very friendly and nice. Love the place.

I had visited this place a few years ago when I needed to get new glasses. And although doctor Wong was great and very friendly, I felt kind of rushed on picking frames out in the reception area. The lady at the counter seemed more interested in collecting payments than offering assistance on frame selection or anything else. I ended up finding my frames after some time. They arrived a little early and were absolutely perfect (look and fit wise)!
Unfortunately, they ended up getting crushed by a car a year or so later. I decided to go back because I liked my previous experience. Again, the doctor was fabulous, the reception staff seemed distant but no biggie. I picked out a different pair of frames this time (as I no longer saw ones that I previously had and didn’t feel the receptionist would be willing to look up the brand I ordered last time). The glasses came on time but didn’t fit well. The lady did some small adjustments but they still felt rather loose. She tried a few more times but there wasn’t much of an improvement on the fit. By this time I sensed that she was getting frustrated (as was I) and just wanted me to get on, so left to get them adjusted somewhere else (which was done better and made the glasses manageable to wear). After a week or so of wear however, the frames started to slide off my face again, and my hair kept getting caught in the arms every time I took them off (Ouch!). I wish I could have taken them back as the loose fit and the constant hair snagging got a daily irritation but this office has a «All sales are final» policy. Pity, I was really hoping to make this my go to Optometrist but I’ll just keep searching.

Came here because they were the fastest vision test appointment I could get and take my vsp insurance … Great staff. Office is being remodeled so don’t worry about that — focus on Dr Wong, solid care been in the area for decades. This is what he does and it shows. Got my prescription fast. I also called back later for some contacts those came within 2 days! Def making this my regular.

While the office is understated, the care is first rate. I have been going to Harlan Wong since he took over the practice from Dr. Andrew Clay and never even considered another eye doctor. I moved to Southern California, but have been coming back for my annual exam. Dr. Wong is a skilled, intuitive, personable and compassionate. His staff – Doug and Florinda – are equally skilled. Over the top customer service. I can’t tell you how many times Florinda has fixed my reading glasses – one’s that I didn’t even purchase there. But having said that, she has unerring tastes in frames that they they do sell there – and tells the complete truth whether something looks good or not.

I’ve been going to Harlan Wong for my eye exams for over 15 years. Dr Wong is great, always has great service with helping to find glass frames, although the frames are not the best selection in the bay area. Still — I keep going to Dr Wang for my exams and bring any frames with me that I want to have filled with my prescription, although I always find another pair while I am there to fill as well. I don’t know where they send there glasses to get made — but they are perfect every time.

Had problems with insurance, they were very friendly and helpful. One guy spent 20 minutes on the phone trying to figure it out.

This office is fantastic, very friendly staff, well organized and willing to help. We were visiting from out of town and forgot contact lenses, this office accommodated us within a moments notice and we were on our way! thank you to this great team of professionals!

Still awesome! My mom brought me here as a kid and as a pre teen and always had a great experience. Now as an adult I decided to become a client again. There were tons of materials for my daughter to read while I got my exam and the woman at the front desk was extremely helpful, even in picking out my frames. Thank you!

I bought my glasses here but did not have the eye exam here this time. So the high rating is for the retail experience: great selection of frames for petite faces, great prices — best I’ve seen — and great staff, especially Florinda, who buys the frames for the store as well as helps you pick them. She’s a great judge of personal style and fun to work with.

Long time customer for a good reason. Great staff, great Dr., and great prices… 10 + years and counting…

I switch optometrists more often than not, usually following a relocation or an unmemorable experience with the previous OD. I’m happy to say that as long as I’m the Berkeley area, I’ll be going to Dr. Wong.
I came in for my eye exam and popped for the special OCT test that lets the doctor see all 10 layers of your retina. Dr. Wong was efficient at the task at hand, easy to talk to, and very pleasant. The whole exam couldn’t have lasted more than 20 minutes. Since I had my eyes dilated, I got to leave with a sweet pair of rollup shades.
I didn’t spend too much time looking, but it’s mostly paid street parking around the office.

Friendly and professional service. They really know their stuff and go out of their way to help meet your needs.

Dr. Wong is so awesome and his staff has been more helpful. If you want someone who truly cares about his patients, then he is your man!

Yay! I think I found my new optometrist.
After moving up here, I utterly procrastinated about finding a new eye doctor. I was running out of contacts so I needed an appointment fast. I called around to many, highly rated optometrists in Berkeley/​N. Oakland area but they only had appointments a month away. I highly suspect that this is because many of them have really crappy hours (e.g. closed Sundays and Mondays AND only open until 4:30 on weekdays). C’mon now! Boo on that.
I was lucky enough to get squeezed in for a same day Saturday appointment with Dr. Wong. The staff was super friendly and helpful.
My eye exam was comprehensive and pretty similar to other ones I have had. I did not feel rushed in any way. It started with the squiggly lines test and then the green light-​black asterisk test. Super technical, huh? Those were with an assistant. Then, I saw the doctor for the actual vision test, glaucoma test and pupil dilation.
I mainly needed contacts but I did try on a few frames while I was there. I was very impressed that they carried XL frames; so few places do. And, I have a wide face so most glasses squish my temples.
Do NOT be discouraged by their admittedly out-​of-​date sign. The office is nice inside and must have been renovated since some of the earlier reviews. I was initially hesitant but I am so glad I went.

They get the job done, but that’s pretty much it. Very basic optometrist. Dr. Wong is super friendly and sweet but did a 5 minute exam on me that felt way rushed and didn’t ask me any questions about anything relevant. It seems like they’re just focused on getting you your prescription info and that’s it, not so much a thorough ‘exam’ which I’m used to.
The first thing I noticed is how disheveled and run down the place is. The preliminary exam took place in what appears to be the hallway of the office which is super cramped — like office equipment and an old computer sitting in the middle of the room, and the actual eye exam machines on one side of the wall. There’s crap everywhere, paint supplies stored in the bathroom, walls mid paint job, other supplies stored haphazardly around. The exam room itself is tiny, but get’s the job done I suppose. Feels like a closet.
Dr. Wong is genuinely nice and sincere but again, I didn’t feel like we had a chance to discuss anything, like potentially getting contacts, eye problems etc. I even noted on their form when I first came in that I had weird right eye twitches developing and he didn’t mention anything. I forgot to bring it up so it was just forgotten about. I kept waiting for a chance to bring something up but then he rushed me out back to the reception area where the nice guy at the front was ready to check me out. Weird :/​
Frame selection is mediocre at best and they don’t seem like they have any interest in actually selling any frames — not very helpful at all.
I have insurance so I kinda wish I’d gone somewhere a little nicer, I just didn’t realize what this place would be like. Will have to go somewhere else to find frames.
Oh well. I guess there’s always next year. I would give them 2 stars but Dr. Wong seemed SO nice, I have to do 3.