For Eyes Optical

I bought a pair of glasses and one of the lenses kept popping out on the the very first day I wore them. I brought them back to the store and was told that they had to send them back to the lab (I thought they did the lens work on-​site, but I was wrong). I had to wait two weeks for them to be fixed. I picked them up two weeks later and the one lens just doesn’t sit in the frame properly — it’s a poorly made pair of glasses.
I wanted a second pair last month so I went to Costco this time. Costco prices are much better than For Eyes and their frames are top of the line. For Eyes frames were $ 100 and up, Costco has a ton of really trendy and modern looking glasses starting at only $ 40. My wife not only noticed more frame options at Costco, but more affordable ones as well. All of their lenses already include ant-​reflective coating, which makes it an even better bargain.

I’ve not had a good experience with the eye doctors. They made been feel rushed and I don’t feel like they’ve been detailed. However, the team for buying glasses has been FANTASTIC. I recommend find another doctor and buy your glasses here.

I’ve been to this place two years in a row and like Dr. Aya a lot. This is the togo place for me to get optical exams, contacts, glasses and minor repairs. The staff are always very friendly and helpful and the prices are very affordable for students and alike.

Second time at this location and today received the best service and deal ever. Ms Nadiyah Islam gave an outstanding services. She was courteous and gave us the best deal. Pair of glass under $ 250.00. Make sure to request for her if you want an outstanding services.

Aya is the best doctor! She was great at calming my optical fears and presenting solutions when I started having contact irritation. She explained all pricing details ($ 64 eye exam; $ 109 for contact exam) and was extremely patient with me. She has a bright, cheery disposition and it was delightful having her as my doctor. She went above and beyond. Highly recommend her. Her staff even replaced part of my glasses and tightened the screws for me free of charge. Great service!

I’ve been here a few times over the years, the most recent one a week ago. I usually go in for the convenient location because my glasses need adjusting or lost a screw. I have interacted with several of their staff. They are always extremely courteous and professional and go out of their way to help solve my problem. I offer to pay them but they have refused payment for these minor services, asking me to come back when I want glasses. I have insurance elsewhere that makes it a hassle to go out of network, so I am writing this Unilocal review instead. These are good folks — very highly recommend.

It’s been a long time since I had an eye exam and bought new glasses. But after this experience, I’ll go back sooner. The doctor was great, kind, and thorough. She took the time to understand what I need my glasses for (computer, not just reading up close), and modified the prescription accordingly. I found a wonderful frame, in my own time – no rush. And then everything that followed couldn’t have been more pleasant. I’ll be back here, no doubt about it.

After my glasses broke, they fixed them free of charge on the spot, even though I purchased them elsewhere! I will certainly be back as a paying customer!

Just called to renew with Dr. Kao. Person who answered was hard to understand and was not helpful in retaining me as a customer. I can’t imagine why they wouldn’t be able to refer the patients to their doctor or bother to priovide forwarding contact info. It felt too shady.

This was my first visit to this store, went in for an eye exam through my new vision insurance. So happy I picked Dr. Eggar with For Eyes Optical, she had a great communication style and advised me on each step of the exam, what she was seeing, and why changes were happening to my eye sight. The exam was thorough, I was not pressured to purchase eye glasses in the store, and would recommend this service at For Eyes Optical for those who are looking for a great optometrist who takes the time to explain what she is doing, and what she finds during her eye exam. I will definitely be returning for my annual exams!

This was my first time doing business with For Eyes Optical and I will happily go back again. Friendly and courteous service. There is also a wide selection of eye wear to be had. The location is also very accessible as it is steps from downtown BART.

Does anyone know what has become of Dr. Kao? I have a difficult Rx and she nailed it last year. Would very much like to see her again if she is still in the Bay Area and still practicing.
The woman I spoke to at For Eyes was very taciturn about it. She said she «is no longer here» and «unfortunately, she left no forwarding information.» That’s it … good bye.

A friendly staff that was very helpful. My glasses had a loose screw that I could not screw back (due to a spring hinge) and I walked in and told them the problem I was having with my glasses and the fixed it right away. Thank you very much, Michael!

The glass is nice and I did see some pretty frames there. But the customer service is horrible. They make me feel like I am not a customer. When I try my glass on, they talked to me in less than 5 sentences. Very unhappy experience.

Igor adjusted my frames I bought elsewhere out of town, free of charge. You read right, friends. He took time to see how they needed adjusting, and though the material was not so cooperative (he explained), he helped them fit better than before.
Thank you, Igor!

Worse place ever to get a pair of glasses.
Customer service was horrendous.
When I was getting my glasses fitted, the guy who is usually at the counter, was terrible. I was looking around for someone else to perhaps help me but seems like everyone was out to lunch or something. So had no luck. He tried to make it fit by bending the end of the glasses, but the way he was bending it was so unprofessional that rather than the usual bend on the ends, he was bending it sideways that it was out of shape! And when I pointed it out to him, he became defensive and very very rude. He told me practically to shut up and let him do his job which he wasn’t doing in the first place because I had to tell him the problem. Anyway, after trying twice, I just gave up and said it’s fine, and walk out.
Will never return here at all cost and definitely will tell everyone I know to never go here. Hope this place improve their customer service or I foresee it closing down.
Do not be fooled by the ratings. I can’t say about Dr. Kao which all the good ratings are for, but majority of negative ratings were for their customer service. So it shows you what the stores’ problem is!

Dr. Kao is an amazing eye doctor. She recognized two decades ago that people who are near sighted needed a separate prescription for doing computer work. No other eye doctors out there that I knew were this much on the cutting edge of what computer work signified in relationship to eyesight.
Dr. Kao also has a charming personality and is both efficient and extremely skilled at what she does. I highly recommend my experience over many decades with her. I am now living in Marin and happily drive to Berkeley to see her.

Not shopping here any longer since Ella left. I tried new management but my progressive lenses were so shoddy, I was so shocked & disappointed. The manager made me feel
like she was doing me such a big favor to redo my glasses. I spent I over 2k trying to get the right glasses & lens– 3 pairs over period of 18 months. They never really fit my face & then the progressive lens were not fabricated properly so I was literally tripping over curbs. All of my frames over a two year period broke & I had to use my ‘insurance’ but still pay for the frames. A rip-​off given how much I’ve spent in this store over 30 + years. I’ve moved in to See Eyewear & am a happy delighted customer of theirs!

Liar Liar,
I just called here to ask if they could look up my Ray Ban frame (extremely common brand) because I want to order another pair.
I told the man on the phone that I wanted to get a quote for lenses and an eye exam as well because I’m due for one. He told me what it would cost for my new lenses and eye exam.
$ 179 for the lenses with anti-​reflective coating.
$ 59 for the eye exam.
Then I asked if he could look up my frame and tell if its seven possible to order them and what the cost would be. My frames are two years old so this is a reasonable request.
This is where he began to stumble. He told me that he can’t look frames up over the phone and that they need to scan a bar code??? Really? That sounded WRONG, so then I said; «so I need to come in the store for you to look up my frame?» Yup! Even though I have the frame number and eye size right here on my face. I said thanks anyways and hung up.
So this man, who had an accent (didn’t get his name), is a liar. FACT.
I called the other For Eyes store and the man on the phone did manage to take my information and said he would look up the price and availability for me and give me a ring back. I’m waiting for my call back now.
Regardless, this other store is too far from Oakland for me to go to and because that first guy LIED to me I will not be getting my glasses from them. I’d rather spend my money someplace else and write this review to let you know not to bother. It’s not like glasses are cheap and I deserve to be treated with respect not like I’m bothering you.

They accidentally charged me twice as much because of confusion over my insurance. I thought the price sounded fishy, so I tried to correct the surly person helping me, but he dismissed me and told me he had everything under control.
When I brought this to their attention via phone, they acted as if I was a dumb, confused customer and said they’d have the associate who made the mistake call me. I said, «I don’t want to talk to that guy.» Fortunately, one of the staff got wind of it and checked his work. An hour later she gave me the refund.
I know that the insurance industry is complicated, and yes, at least one of the people here seems to know what’s going on, but I don’t appreciate the way they treated me. Obviously they are competing on price and sacrificing customer service, so I’d be happier with somewhere the staff were paid enough to care — even if it cost a bit more.