Redeux Consignment Furniture

This is a mixed review, four years ago, we bought an Ethan Allen couch, lovely, like brand new, we loved it. We had to move and downsize, and sorry to say the couch wouldnt fit in our apartment. I called Reduex, to have the sofa reconsigned. To my surprise, i was told no, they did not want it as it was to old now. This couch still looked brand new., it did not matter. The response disappointed me, it was just hasty and rude. Needless to say, i wont go back to look for items there again, they want to sell, but not help to resell evidently.

Cool stuff but their reputation has gone to their pricing. Don’t come here looking for any bargains.

To set the record straight, I did sign the contract, as well as my sister, when we dropped all of our furniture off. I have a copy of it here.
Shannon K.

It appears as though many of the reviewers are having similar experiences on all the review sites. Also looks like there is an excuse or a manager trying to poorly defend her store of «fine and luxurious» furniture that we can find at a garage sale or craigslist anywhere in town. My recommendation is to take the reviews more seriously and maybe make some changes to have returning customers or first timers with something positive to say. No acknowledgment, no smile, no service, not inspiring…

I have found several pieces here when I needed something specific. Huge selection, reasonable prices for GOOD furniture. Not your local thrift shop, but if you are looking for something special, this is a place to start!

I had a sofa on consignment here for about three months. Every step was fumbled — pick up date, our name on the invoice was wrong, the actual price it sold for, when it sold, etc. We called once and were told the sofa was still there, price not reduced, called back again and was told that the sofa sold (before the first phone call) WITH a price reduction. Needless to say, it was a difficult process.
The reason I am giving then 4* is how it was handled once Nancy (the owner) found out what happened. She was so incredibly gracious, and didn’t make a single excuse. She apologized and had a check for me on the spot once she found out what happened.
A lot of businesses mess things up, but it’s how they handle it that matters. Because of Nancy’s response, I would consider going back to use them again. I understand there have been some changes in staff and wish her luck on getting things back on track again.

We’ve used Redeux’s consignment sales services several times over the last «five-​ish» years. Our experiences have always been very good ones.
BOTTOM LINE
From my perch, Redeux provides a convenient way to sell furniture and home goods for a seller and for a buyer who has the skill to shop from resale stores, a good shopping experience is had as well. As very nice add on, the people are Redeux have been very friendly, professional, and easy to do business with.
QUICK SALES & GOOD PRICE FOR CONSIGNED ITEMS
We’ve taken Redeux things ranging case goods from large retailers (Crate and arrel) like accent tables, to night tables from mid range furniture companies (Lexington) to area rugs from home goods specialty stores (Pottery Barn) to bench made, authentic antique reproduction chairs from a New England based high end manufacturer (D.R.Dimes) and in every case, they’ve sold our goods at a price with which we’ve been pleased. And in all but one of these cases, the chairs which we knew would have a much more limited audience in Central Oregon, the sale took place well within 30 days.
WELL MANAGED & MAINTAINED STORE
Redeux does the advertising for the biz, they operate the store, they complete the transaction for the sale of our consigned furniture or home goods an they give us a check, minus their reasonable consignment fee. The benefits to us as many — no need to pay to place an ad in the paper trying to target the right buyer, no need to have people coming to your home to look at things, no need to be involved in the (necessary) «will you take this» price negotiating.
The owner, Nancy Glasser, has professional experience as an interior designer and it shows in how she merchandises the store. Attractively laid out for shoppers, including most aisle ways wide enough to provide «browsing room» for all shoppers including buyers using wheelchairs too, and kept spotlessly clean. I’ve never developed the knack for re-​sale store shopping, but if I had that bent, this is a store I’d frequent. In fact, I learned of Redeux first from an interior designer who said she often went in there to look for specific «this or that».
TIPS
1) PS to Yeeps and other Peeps who look for vintage clothing in resale stores — on a couple of times when I’ve been browsing Redeux, I’ve seen some of what appeared to be 1970’ish (?) garb in excellent condition in a room in the back of the store.
2) I don’t have photos of my own to post, but if you want an example of what you might find if you shop at Redeux, here’s a link to great photos from the store’s website.

I wrote a review that you can read by Pam. After the owner Nancy read my review she called me and told me she was sorry that the transaction had not gone per the Redeau policy. She wrote me a check to cover the difference. I was impressed that she made it right. In the future if I sell furniture thru Redeau I will make sure they give me all prices in writing, Thank you for caring, Nancy.

Let me start by saying Redeux is HUGE. They have a very large facility with a vast selection of very good quality used (some looking even new) furniture. On top of the large selection, many things are reasonably priced. So why did I give it only three stars? I went in yesterday, a relatively slow day looking for something specific. When I walked in, another couple walked in before me, the owner warmly greeted them, then looked at me and said nothing. Okay… I walked around for 10 minutes or so looking for a headboard and footboard. Passed by the owner a few times. I heard her ask others if they were doing alright, but when she saw me she didn’t say a word. After I made my way through the whole store, I headed towards the exit. While she was saying «goodbye!» and «thanks for stopping by!» to the other exiting shoppers, I was once again ignored. I am not sure if this was because I am not your average used furniture shopper, being 21 and moderately tattooed, but I was put off by the blatant avoidance of my presence. While I would recommend the store to those looking for a quality piece of used furniture, I myself will not be returning to Redeux.