Doubletree By Hilton Hotel Portland Beaverton

Lee, the Press Guy, was absolutely amazing – he was the barista, clearing tables, and helping folks with their breakfast in the morning. There were so many guests demanding his attention and he always had a smile on his face. Whoever is managing this hotel need to give him a raise!!! I would hire him in an instant if the opportunity arose!
On the other hand, Wifi connection in the room is horrible.
But, but, you can never go wrong with free warm, chocolate chip cookiessss!

The mattress & pillows were awesome but the walls pretty thin and the smell of bleach in the room required I open the window and air it out for a few hours.
I was never given the wifi password by the woman who checked me in around 8pm Thursday and I had to use my data despite being an honors member and the ad of ‘free wifi’. Also, no included breakfast which is usually typical in hotels in this tier.
The heater or air filtering system in the bedroom was so loud that it woke me up about 3 – 4 times during the night which was really a bummer because the last time it woke me up, it took about an hour to get back to sleep. I missed a chunk of sleep making my business meeting the next day that much more difficult.
The woman who runs the bar and kitchen is very nice and she makes the stay more warm. I had recommended this to a friend previously and he enjoyed his stay but they definitely have room to improve to live up to their Hilton name.

Outstanding service at the Beaverton Doubletree! The fresh cookies at check-​in are enough to earn 5 stars.
Still, the entire staff is genuinely friendly. The bartender even took my friends out after her shift. And to top it off, they gave my husband and me some coffee for the road.
They went above and beyond their duties, so this will forever be our go-​to hotel.

Just finished staying for my third time in the last year. I’ve found to be quite comfortable after staying in 3 separate rooms (the executive suite, 2 queen room, and a king room). The best aspects of this hotel is the décor which is modern and welcoming, the bar, and the 24 hour pool. Definitely was a nice home away from home for a couple of days.
The downfalls I’ve noticed are few, but things that have definitely bugged me. First off, I realize the bar is not necessarily the happening place to be, but the women working typically have a hard time being prompt and knowing drinks. This last time I was informed by one woman that she is the only «bartender» who works there, so the other ones don’t know the drinks if they aren’t on the menu. Plus, at times they disappear because of getting food, but it isn’t fun sitting there just wanting to charge the drink to your room when they are gone for 10 minutes.
Lastly, and my biggest pet peeve, is the method in which house cleaning comes in. This last time I was laying in bed at 9am when they knocked on the door loudly to come in. I didn’t want to wake my boyfriend, so I tried to run to the door to tell them to come back later. By the time I made it to the door, they were already opening up the door. I told them to come back later, but they never did. When I asked the front desk what their policy was on when they come in, they said they come in between 8:00am and 11:00am. That really made me uncomfortable as their only answer was to put the «Do Not Disturb» card in the door. Well, I don’t always remember that if I’m falling into bed.
I can try to get past that all though. It’s a good stay.

Very friendly staff from front desk to restaurant. I would like to especially recognize the staff on Wednesday night, Nov 25 for being very friendly to my kids by offering cookie, hot chocolate and have a nice conversation. The restaurant staff on Thursday morning are also very pleasant. I rate this hotel a 4 star because the location is a little far away from downtown.

I am a loyal customer to Hilton Brands but this hotel was substandard. The desk person was unable to look up my Hhonors so I missed out on the perks of this visit. I was also staying downstairs and it was very noisy the exit door near my room was slammed loudly at all hours. The staff was doing some work outside my room and they were also very loud. Overall not what I have come to expect from Doubletree. In addition I was overcharged.

Decent hotel. Pretty standard Hilton experience; the place could be a bit nicer, though.

This review is for the food only. Horrible! Everything seems like it’s microwaved. Happy hour food is really disgusting. We have to send back a couple things for being cold and just odd tasting.
The 2^nd star is because everything else is nice. Rooms are great, just don’t eat here

We stayed here on our 13^th day of staying in hotels after relocating to the area. I’d say we have had a lot of experience with hotels at this point. Lol. This was our favorite hotel. Employees were very warm and genuinely friendly. The rooms were fairly priced and very clean. The breakfast was free and above average for what we had been offered by other hotel chains. We loved it and would definitely recommend staying here. They welcomed our large dog.

I am giving this hotel 3 stars soley because it advertises a «fitness center», which was important to me when I booked the room as I was in town for an important interview and I wanted to blow some steam off beforehand. Unfortunately, I was disappointed to find their «fitness center» was in actuality just about big enough to fit 4 people, and consisted of some free weights, a floor mat and medicine ball, and 1 treadmill and 1 elliptical– which were both occupied when I went in to squeeze in my early morning run. This is a nice hotel frequented by business travelers and I expected the gym to be at least a little bigger and have more machines. First world problems, I know, but my treadmill run was cut down to just 15 minutes as that was all the time I had after a machine became available and it was pouring outside so that wasn’t an option. Otherwise, everything else was fine, comfortable beds and nice desk for getting a little work done.
Strange were the 2 televisions in the open-​concept room-​unless there is a trick to listen to the tvs on headphones I didn’t notice this really didn’t make any sense. Also the control to the heater/​fan next to the bed was all the way across the room on a wall console as opposed to on the heater itself, so you had to get up out of bed and walk across the room to the wall monitor to change the settings-​rather inconvenient in the middle of the night.

Double Tree Beaverton
Very poor customer service! Highly unsatisfactory!
Left Double Tree Beavertown on a Sunday morning & notice that pending charges appeared on my charge card (got email notice from bank about charge without card on Monday morning). Immediately called Double Tree Beavertown & explained the situation. Desk clerk said that it was for incidentals & we did not charge anything. She said the pending charge should be gone by Wednesday.
Called Double Tree on Thursday (2^nd time), was told by the Double Tree desk clerk that I need to call my bank & have them call Double Tree to remove the pending charges. Therefore, I called my bank & was told that Double Tree needed to call the bank, not the reverse. Common sense, which the desk clerk did not have, would be for the business that posted the pending charges, would be removing them. However, my bank was nice enough to call Double Tree. We did a 3-​way phone conference, my bank asked for the merchant ID number, so desk clerk can remove the pending charges. She had no idea what that was & tried to find the manager to help her, but didn’t have the number. This desk clerk needs training in this area &/​or Double Tree Beaverton needs to have procedures in place for someone who is inept to follow.
My bank gave her the procedure to remove the pending, once she gets the number. He also gave her the procedure needed if she can’t find the number — merchant procedures. Thank goodness I have great customer service from my bank.
At the end of the conversation with the desk clerk & my bank, I told the desk clerk that I am very unsatisfied with Double Tree Beaverton, would not stay there in the future, & would recommend to others to be aware before you make reservations at Double Tree Beaverton. I have stayed at the site in the past when it was the Phoenix Inn & never had problems like this. She told me that I was rude. I was upset, but not rude. In addition, at no time did she apologize for not knowing what to do & not getting it done. This is very poor customer service. I should have gotten her name so I could report her directly to the manager. Lesson learned, will get names next time.
Be aware that there are some personnel that demonstrate very poor customer service. I hope the Double Tree Beaverton management trains their personnel on the proper procedures for clearing pending charges for incidentals & better treatment of their customers.
During this trip we stayed at 4 different hotels & Double Tree Beaverton was the only hotel that posted pending charges for incidentals on my account.
Disgruntled Customer

I had an interview at Nike’s Corporate office a couple of weeks ago and stayed here for the night after my interview.
The room was pretty big! It had a king size bed and then in another section had a desk, couch, and chair. The TV was in the middle and would swivel so you could watch it wherever you were.
The nice part of the hotel? They welcome you with a hot chocolate chip and walnut cookie! It’s a simple gesture, but appreciated.
From what the front desk told me, the pool and sauna were open all night but sadly I didn’t bring a suit. :(
The front desk was very helpful, answered questions about the area, and it was just overall a great place to stay. I would be more than happy to stay here again.

I stay at Hilton properties all over and they were fabulous!!! Great customer service. Thanks for all the smiles!!!

Average hotel in terms of room and amenities quality.
A/​c control is next to the door, it was very inconvenient to control it at night.

For the price I got a room in here, everything was awesome. Very clean room, tv, coffee maker, microwave, blah blahhh. You can easily feel at home
The breakfast was very good and included. Very polote and friendly front desk and staff. The location is a little bit far to portland, but has a perfect location if u r in town for work in Beaverton or Hillsbro.

This place is kind of in the middle of nowhere, but it’s always perfect for my boyfriend and I, as we always have engagements in both Beaverton and Portland when we’re in town; and this place is between both at a good price.
The service at the front desk has been great each time we’ve needed something and they offer warm cookies at your arrival. The rooms are clean, and the bed and «living area» are divided by a wall, making for a more comfortable stay. Check-​out is super fast and we’ve never had a complaint. Plus, it’s great that they have a free parking lot for your car.
This hotel has become a reliable place to stay whenever we’re in town.

Price I thought was high at $ 159 for a pretty standard room, it’s an older hotel converted over and renovated. Overall really nice, new, clean. Neighborhood is 3 star but you are close to Target and several food options. I slept good, free internet, breakfast was $ 5.00 and was 1 star, it was awful!
Front desk was super nice and it was nice to have a larger room although the bathroom was super small and the sink is in the room so you can’t help but wake people up.
Over all pretty good especially compared to what’s around it

Total average hotel. The rooms are nice and the service was okay… nothing to write home about, unless it was in regards to Simen at the front desk, he was fantastic!!! The old man at the front desk needs to have an attitude adjustment and shouldn’t be in the hospitality industry at all. Rude is the word I would explain.
Go to the Embassy Suites or Hilton Tower downtown, much nicer for what you pay for!