AT&T

Terrible experience. Had to cancel within 3 days after poor call coverage and even worse customer service (both this branch and AT&T phone customer service). Went back to Verizon at a location in Vancouver and never had a problem since.

Dishonesty among sales associate. Poor management. I bought 2 phones and they told me I can get direct tv without contract then I realized that was trap because the installation technician said usually it’s s 2 years contract. When I went back to the store the changed the previous terms and they directed me to direct tv customer service. I ended up paying cancellation fees even though they had said I can cancel within 14days and it’s not a contract. The manager was rude and even not helpful. I wish they can just give customers an honest quotes other than rushing everything and then at the end they make customers get in trouble and debt

I am very disappointed with a warranty for the phone (s) we purchased from them less than a year ago. I purchased 2 phones, both the 6+. I added the Bodyguardz protection on each of the phones and was told by our salesman that the added Bodyguardz which costed $ 50 each came with a lifetime warranty. I guess I was a little naïve. Maybe I should have questioned what a lifetime warranty meant, but I trusted my salesman after all, shouldn’t he be looking out for my best interests? The Bodyguardz shield for my phone has now cracked so I went back to the same store to get a replacement and they now say that they don’t offer free replacements but I’d have to contact the Bodyguardz company directly, but if I’d like to get a new one there it would cost me $ 40. Long story short I went to another AT&T shop and they said they’d sell me one for $ 32. Long story shorter, I contacted Bodyguardz on line and this is their response: Thank you for contacting us. BodyGuardz offers lifetime replacements through our Advantage Program. You can replace your protector at any time and for any reason and there is no limit to how many times you can replace your protector. These replacements are not free, however. The replacement fee will cover your shipping and handling (within the US) as well as the cost of the new protector.
Please send an image of your receipt to
and we will be happy to register that for you. Please include your first and last name and the email you would like to be registered under. BodyGuardz offers an Advantage Replacement Program for the lifetime of the device. However, the replacements are not free. We do this so our customers would never have to pay full price for another screen protector. The customer is responsible for a processing and handling fee. Here is a link that will give you more information about our Advantage Replacements Program:
Once we have your information we will register the product for you and then send you an email with instructions on how to order your replacement. Please let us know if you have any questions.
So I write back to them: If a product is warranted but you have to pay a fee for it (​The replacement fee will cover your shipping and handling (within the US) as well as the cost of the new protector.)
1) how much is that fee? and
2) what is warranted if only to replace it, there’s a charge?
And then they finally respond — The replacement cost for the Iphone 6 plus is $ 16.95. If you have any other questions let us know.
I will now look for a replacement protector cover for my Iphone 6+ but will look to any other product rather than Bodyguardz and by extension, because I feel that the AT&T stores either knew or should have known about the Bodyguardz warranty, or lack of warranty, but then failed to or chose not to advise me about this replacement cost, I will definitely not do business with this AT&T store again. It was AT&T’s moral obligation to advise me that I would confront this issue at the time of the sale. They did not do this.

The service is very slow. The estimate for time of service was inaccurate and no one is being helped. One positive, a bilingual customer service person.

We really wanted to give this branch our business after an excellent sales experience with the salesman Allan when we shopping around… unfortunately AT&T places ZERO priority on the handling of their customers on the phone (ironic, isn’t it?).
Their phone tree works in such a manner that you navigate it and then it rings a few times in the store, and then you’re told to pretty much to pound sand by the automated tree if nobody answers. You have to try this numerous times before you actually get connected to an individual. This was our experience at several different times of day on several different days, unfortunately.
Just about decided upon purchasing service with AT&T, we finally got somebody on the phone and he assured us he’d check on our question and get back to us in a «couple minutes» and places us on hold. Now, because of the way the «auto-​disconnect» phone tree is designed you can’t just hang up and call back if you think you were forgotten… so we sat on hold. We sat on hold so long that we wanted to hang up but were curious to see just how long we would be left on hold.
The answer? They left us on hold for an HOUR. And even then we just decided it was time for dinner so we hung up.
What kind of sales person takes a question that pretty much indicates «I’m ready to spend my money with you.» and puts you on hold for an HOUR? I can understand they’re busy, but leaving us on hold like that is a loud and clear SCREW YOU from this guy.
Sorry, salesman Allan, you were fantastic but some jerk and your company’s ridiculous phone tree system lost the sale for you.

Im telling you. Avoid this particular branch. All the people here dont have good customer service from the manager down to the staffs. They dont value their customer. One day I was trying to inquire about my options to upgrade and the staff did not even bother to explain things. I wanted to take advantage of the trade in promo so i can get a newer phone. The staff denied ny trade in due to a very minor scratched on the phone screen. The manager did a second demotion. I asked them how can I save money and at the same time minimize my out of pocket cost. The staff simply said there is no way. You need to pay an upright cost. That is ridiculous. Good thing I went to a different branch and TADA i was helped and was able to trade in my old phone at full price, i got the top if the line iphone6, free accessories, and savings to my monthly bill.
So dont go to this branch. Go to nearby branches.

Make an appointment as the store can get busy at times and always request to work with retail consultant Paul Winfield. He’s one of the top 5 AT&T retail consultants nationwide and within 2 minutes of meeting him, you’ll know why. Unexpectedly awesome service.

Man, I went in with my pops to help him get a phone and I felt dirty after leaving. I understand you’ve gotta make your sales but some of the tactics are dishonest. We had a guy that I won’t name that spent half of the time telling us how much money he makes at his second job (that he donates to charity) and the other half using his cancer treatment to create sympathy. I may sound like a jerk for saying that but if you heard the way it was used you’d probably get the same impression. He probably didn’t realize that we heard the same story being given to the woman in front of us. When I’d give my dad advice based on my non commission based research, the AT&T guy would stare at me angrily and contradict me.
Outside of the store AT&T has a campaign saying that they have the fastest and biggest 4G network which is not even close to true. Most people don’t realize that 4G doesn’t actually mean anything except 4^th generation. Instead of the LTE standard that gives you 6 – 12 mb/​s they basically give you an amped up 3g that gets 1 – 2 mb/​s in real world use. Download a legitimate speed test app next time you’re in the store and compare that to big red and you’ll see what I’m talking about. You’ve got to do the tests for yourself because a good salesman will create good excuses.
Cell phone industry is dog eat dog but I’d really like for it at least be a nice dog that I’m dealing with and AT&T has provided me with the worst customer service out of all the carriers and it’s not even at a discounted price like T-​Mobile. Be careful what they tell you in any AT&T store because they’re not adverse to lying to make a sale. They DO NOT have the fastest or largest LTE network. If you want cheap go T-​Mobile if you want overall good go Verizon, if you want unlimited but average data speeds go Sprint. Don’t go AT&T unless you have a lot of patience and an amazing employer discount.

dont ever waist any time at this at&t store, it is full of people that dont know how to do their job.
previously i visited this at&t shop, to upgrade my phone. to start off john shiperman was the sale associate to do the upgrade. he gave me my new phone and told me that when i logged into my gmail account my contacts would load. then he rushed through the process, took my money for the phone and told me he was off work in 5 minutes and needed to go to the gym. i went out to my car, finally was able to log into my gmail account and none of my contacts showed up. so i went back into the at&t store, where i spoke with carrie jizmagian, the assistant store manager, whom told me that she could just manually transfer my contacts. after waiting for an hour or so, she came over to me and informed me that she was unable to find my old phone-​even though i had just traded it in two hours prior. she told me she would credit my account $ 50 and call me when she found my old phone. later friday evening she called, said she found it and would set it aside for me to come in on monday. however, when i came in on monday, carrie was not there and neither was my old phone. scott Bigham, the store manager, informed me that it had been accidentally shipped out with all the old phones. after spending 5 hours at this store, just trying to get my old phone numbers onto my new phone, all they could say is they cant do it. the manager then told me he would compensate me one monthly payment on my wireless account, for the frustration and time i spent dealing with all this. after logging into my att wireless account, i noticed there was only one credit to my account-​the one monthly payment that scott had promised. however, after dealing with «mello miguel» and supervisor «christopher scofield» online with at&t, they informed me that the two credits i had been promised had been noted as one combined credit. no one is able to give me the $ 50 credit i was previously promised. after 5 hours at the store and 2 hours online with the customer service, i have none of my contacts and am short $ 50 promised compensation. very dissatisfied customer!