The UPS Store

If you happen to receive assistance from a woman with short grey hair… brace yourself. This is rudeness on a whole new level. I walked in with a smile and a hello, she returned «What do you need?» I started to explain that I just needed to ship out a package but before I could finish my sentence I was cut off with a curt «Put the box on the scale». I hesitated for a fraction of a second mainly because I wasn’t expecting to be interrupted and before I could grab the box I received a much louder command «PUT THE BOX ON THE SCALE!» I am not sure what happened to this person to make her so depleted of patience but she was determined to take it out on the customers that give her company business. She snatched the box and started walking to the back and I informed her of how rude she was, she spat a sarcastic «Sorry!» as she turned the corner. I hope her day got better :)

Excellent service!!! Ask for Kyle, he’s super helpful and a pleasure to work with. Fast and efficient, he helped me reduce and consolidate my shipment to save some bucks! Awesome!

We’ve been here twice. And both times, painless.
We brought in things we were returning: cableboxes, and something I mistakenly ordered from Amazon (stupid ambien). Both times we were assuming there would be a long painful process, and endless tap-​tap-​tapping into their system as we brought in our half-​ass packed stuff.
The first time, I was actually about to get upset that they moved on to help another customer, until I realized she had my stuff ready to ship, and was already done with me. A good problem to have.
Plenty of parking, and right next to Baskin-​Robbins for all your clown cone needs (though I’ll just get the pink bubblegum, don’t judge).

Service is so so here I only came to return my uverse cable box.
Went in wasn’t greeted or anything but there was no wait well because no one was there.
Went to the counter told them what I wanted and they did exactly what I asked wasn’t amazing knock your socks off service but it wasn’t terrible either.
Would I come here again only for my uverse stuff but other than I think I’ll go to fedex up the road

This store is a great resource for me. I have a mailbox there, which I think is reasonable in price. The service has always been friendly, and they’ve been nice enough to let me know if I have items in my mailbox when I call. (That way I don’t have to drive over just to check.)
On occasion, I also use them for copies, certified mail and shipping. Let me be clear, none of these things are provided at the lowest possible cost. But I’m generally willing to pay for the convenience. While I’m grateful for the postal service, I’m just as happy to avoid the frequent line and bad service at the Post Office.

I had to send a medium sized box (a laptop with backpack-​style laptop bag) to another state. I stopped at UPS first, to get a price. I was greeted by a somewhat sullen young man with a trainee badge on.
I told him I would like to find out how much it would cost me to send the aforementioned box to the address conspicuously taped to the top of it. Instead of just weighing the package and giving me a price, he pushes a form at me, and immediately asks for my phone number.
Now, I am very stingy with my phone number. The last thing I want is my cell number getting sales calls because it ended up in some marketing database. I give him a sidelong glance and say «I just want to know how much it will cost to send this box, why do you need my phone number?» He gives me a sour look and mumbles «It’s just to see if you are in the system» (which I know for a fact I am not). It’s obvious that he is not going to continue and give me my quote unless he gets the number, so I rattle off seven digits. He then asks if it is 512 area code (if not, would I have not given him the area code?). I begin slowly filling out the paper, already suspecting that in a moment it will become a moot point.
He verifies this by rattling off the first price for the next day by noon, which is close to half what we paid for the laptop. The next-​day-​by-​close-​of-​business was not any more impressive. He starts with the next one when I interrupt him. «How much is it just for ground?»
«That is the very last one, it’s the cheapest» he says, as if I am some kind of cheapskate because I want the least expensive method and have forced him to terminate his sales pitch prematurely. He then gives me a quote for over thirty five dollars. I cringe and push the partially filled out (and now wasted) form back at him and pull the box back into my arms. «I think I am going to go see how much FedEx charges.»
I don’t mail packages often, but that seemed too expensive for the size/​weight to me. As it turns out, FedEx shipped it for a less than twenty five bucks AND said it would be there by Friday (it was delivered Friday morning). But the real kicker here was the attitude. All I wanted (originally) was a quote, not to be dragged halfway through a transaction that (as it turns out) was never meant to be. I have never had to give my phone number to mail anything before. I have never had to fill out a form just to get a package weighed and get a quote for how much it will cost. I normally deal with the US post office so maybe I expect something a little closer to customer service rather than someone just ASSUMING that asking for a price quote means they are going to get my business.
I have never really been impressed with UPS and their idea of customer service. From past experiences including dumping packages on the stoop to get rained on, leaving packages for other people’s addresses not even CLOSE to mine on a Friday — then REFUSING to come pick them up until after an entire weekend (what, do I run free storage facilities now for their FOR PROFIT freight? I think not!). And if you have ever had a damage claim with them? Nightmare city! This was just the icing on the ‘avoid UPS’ cake, for me. One star — only because you can’t rate NO stars.