The UPS Store

These guys are always super helpful, very efficient, and nice. I feel they go above and beyond the call of duty which seems rare to find these days. I’ve not only shipped packages from here, but have also used them as a notary and they are priced very fairly for that service. This location is definitely my go to whenever in the need for shipping, printing, or a notary.

Come here quite often to ship things for work. Usually pretty quick and friendly. Much better than a lot of locations I have been to the only issue is when they seem to be understaffed but overall they’re great.

Just went to this store for my box shipping needs. The store is quiet, put together, and has attentive staff. Real quick, painless, and honest results. Thanks!

Love this place. Helpful people, accessible after hours, they sign for deliveries and hold them behind the counter. WELL worth the price.

I shipped a large audio amplifier through this store. Dropped it off in a box I provided and asked for it to be sealed and packed. They did both and the amplifier was damaged in shipping. Damaged so bad it looked like it had been thrown out of an airplane. I also added $ 400 in insurance to cover the cost of the amplifier, which was denied by UPS after they saw the packing job, stating that, «There is no way a UPS store packed this.» Well they did. I went back into the store to discuss this with the woman behind the counter who had packed it. She argued over the semantics of them packing it and that I did not pay for «packing.» I paid $ 60 for shipping and asked that it be packed and sealed. It was both packed using their packing materials aside from the box and it was sealed by them, but so poorly the amplifier was irreparably damaged. They refused to cover the $ 400 I was out and I HIGHLY recommend not giving them your business. Thanks for nothing Balcones Woods UPS Store!

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I have used this location over the last year. They have ways been polite and efficient.
All my packages I have had packed and sent have arrived safely. There is another UPS near me but I wi stay with this location.

I’ve found these folks to be both dishonest and impolite. I came in to return an online purchase. When the UPS price was high I asked if they were able to compare other carriers. He said yes and said «Oh, it’ll be the same via US post». It didn’t sound right, so I went to the post office and mailed my package for about ¼ the price. I can understand wanting to keep the business, but there are better ways to do that.

I love this UPS! I have a Personal Mail Box here and annoy the living hell out of these guys with all the 5 893 752 million packages I have come in. Comic books, thinkgeek presents, text books, beauty products, puppy medicine, chocolate, sex toys, you name it. I bust in like Kramer on a Seinfeld episode (except not racist?) feeling that EVERY SINGLE PACKAGE is the most important delivery of my life. They are so quick to help and so patient in explaining to me when something hasn’t arrived yet. And then craddling me in their sweet, loving arms as I cry about it for a bit.
I like all the employees here. They are so friendly and nice, even when I see other customers testing their limits with outrageous demands. I once was there and overheard someone want to ship something to China overnight for cheap LOL.

Only been once, just now, but great service. Really friendly, upbeat and helpful counter guy who was really patient with all the old people who can’t figure out copiers. Seemed like a lot of regulars. They should open up a tap.

The picture in the profile of this UPS Store, the employee dude taking a nap is a perfect composite of the kind of service you will receive in this store. I’ve been using this location for a number of years, 4 – 5 times a year, for various reasons. Usually when my printer ink goes out and I don’t want to spend $ 50 to replace. In the case today, I have been out of work for a few months after a lay off and needed to provide a scan of an ID for a contract job I am doing this month. The young lady behind the counter was very nice and prepared to help me but when I told her what I needed… a simple scan of a document saved to my personal thumb drive… «lazy bones» who doubles as either manager or owner (not sure which, but clearly «the boss») came over and with an attitude that is perfectly captured in that profile picture «helped» me by scanning the ID and then saving it to MY thumb drive. I’m thinking to myself, surely this will only cost a dollar or maybe they’ll even say «Hey don’t worry about it». I mean, the profit margin on this «job» is 100%. No cost to them in paper or other. Just about 120 seconds of this gentleman’s time. No… they charged my $ 2.98. Not that this is a lot of money, but it’s the principle. I will not return. Would rather drive 5 – 10 more minutes away to be helped by someone who gives a sh*t about their customers and doesn’t gouge them with random pricing on a small need. I’m glad others have experienced better, but every time I go in this place I am appalled by the general lack of professionalism and courtesy I have seen not only directed at me but other customers as well. The lazy, sorry attitude manager/​owner isn’t worth spending a penny on ever again. The cute, sweet, eager to help young lady behind the counter notwithstanding, this kind of «service» deserves less than 1 star.

Excellent service and great color copies @ 39 cents (versusFedEx Office/​Kinkos at 89 cents).
This is more than just a shipping/​rent-​a-​mailbox place in a strip mall these days. The UPS Store are doing much more full service printing, including some of the lowest color copy prices I have found in Austin.
We update our menu at least once a year, and the 450 color pages we print would have cost more than $ 430 at FedEx Office/​Kinkos, or $ 335 at Sir Speedy, while this local UPS store got it all done in less than a half hour for around $ 150 bucks. That’s change I believe is in my pocket.
While I was there I noticed large format printers and lamination equipment, so today I dropped off our 11×17″ outdoor and kitchen menus for lamination and they did them while I waited, also for less than the other guy in shipping/​printing biz. Kyle and the rest of the staff there were extremely pleasant and quick. The store is convenient to 183 and Jollyville, has parking at the door and reasonable hours. Oh yeah, they do shipping too.
I originally took off one star because the UPS print online website interface leaves a lot to be desired. I prefer to submit jobs online, but the clumsy and confusing web UI sure made dropping by the better alternative. Fortunately, the service was so fast in person I didn’t really lose much time, so 5-​stars it is!

Theyre always friendly and helpful !

This place deserves zero stars. These guys are lazy jerks and I will never go back to them.
Needed to have my ipod sent in for a repair, so I went online to set that up and was given specific instructions by Apple to take my ipod to any UPS store and they would have the needed information in their system and would pack it up and ship it, at no charge to me.
So, I went to this UPS store. I told the clerk what I needed, he directed me to the wall to find a package to use. I then gave him my package and he asked for a shipping label. I showed him the instructions Apple had given me and the clerk said he couldn’t do anything without a shipping label. We went back and forth and I pointed out Apple’s written instructions (which stated that any UPS store would have the info needed in their system) and he scoffed and asked me how I could think they would have access to Apple’s information. I then asked for my package back (which he was holding at this point) and he started to walk away. I immediately grabbed it and he snatched it out of my fingers. Another clerk then came out and said only a UPS shipping hub could do what I had asked. I was frustrated at this point and demanded my package back. When I got it back, I left.
I decided to try another UPS location, and what do you know? They did it no problem! I gave them my instructions from Apple and they DID have the info in their system.
If you’re looking for great service, go to the UPS store at 183 and Anderson Mill. If you’re looking for rude and unfriendly service, go here.

These people are good at what they do — efficient, fast, and friendly. They make it look easy. There is a laid back neighborhood feel to the place.

Overcharged me, then they were rude when I brought it up. Had to fight to get my money back. Never again.

The staff here is very friendly and courteous. I have received excellent customer service here, unlike what I have received at the UPS on South Lamar. I’m definitely willing to drive out of my way to this and the Far West boulevard locations, because it’s worth it!