The UPS Store

The manager had me put together the sticker for one of my boxes while he did the other and I made a mistake while peeling the paper off the sticker. He said to me «how do you expect this to stick if you do it that way» I apologize and told him I’ve never had to do that before and he replies «Well, sorry to say this but you should know this won’t stick»… excuse me? That was just rude. I obviously wasn’t sure how to do it and no need for him to be rude. It is his job to assist me in the process and not to make me feel stupid. Not even a thank you from him at the end.

I walked into the store pretty annoyed. I was trying to complete a crazy complex passport renewal application. It not only had endless paperwork (which needed to be surgically organized) but also required a notary. I was initially headed to the UPS store at the intersection of I35/​I45 toll road. Their notary had decided to take off 15 minutes before close. That is how I ended up at this Well Branch location.
Despite walking in a bit frazzled with all my paperwork and just a bit before close, Mike and Kelly pleasantly greeted me. They were patient and listened to all my requests. Paperwork needed to be clipped a certain way. Passport photos needed to be glued. I needed to include a return package (to receive my renewed passport back). Mike took care of the notary requirements. He further suggested the most economic and reliable way to send/​receive this fairly sensitive documentation (no passport means no international travel, jeopardizing several international trips I had planned for the year).
In a nutshell, a very pleasant and smooth experience! Mike and Kelly were super friendly and helpful! And. I just got my renewed passport!
I would look no further than this store for any and all shipping needs if you live nearby.

Manager shouted from the back to charge me $ 3 to tape my box up. Of course they didn’t have a roll of tape I could just buy. I’m sorry… I thought you were a packing and shipping business! Zero customer service at this place.

They refuse to give you a confirmation receipt that you dropped off your package. This is for a package with a prepaid label and for AT&T equipment.

So this was my first time using this UPS Store and I will definitely be back. I had my AT&T equipment that I needed to return and I had all of my stuff in a HEB bag. As soon as I walked in both Mike and Monica (they said their names and were wearing name tags) both said AT&T without knowing what I had in my bag. I’m impressed. Mike was very nice and got me in and out in a matter of minutes and all I had to do was give him some basic info. Great customer service!!!

DO NOT USE THIS LOCATION! I would rather give them a ZERO star rating than even one. The lack-​luster customer service provided by the employee working there, blew my mind.
I was trying to mail back a $ 200 tennis racquet, which needed to be taped up on the end. There were other customers in the store, and since the employee was busy, I did not feel comfortable just leaving it there. He asked me to leave it on the counter, then suggested I buy the tape myself if I didn’t want to leave it. I didn’t mind waiting, but instead he was a total jerk and rude to me in front of the other customers. I took my item and left the store letting him know I would find another location.
This place needs a lesson in customer service, and how to be polite. Maybe if they lose tons of business that area of improvement will be addressed.

Thank you all for your reviews about this HORRIBLE place. I wish I read the reviews before I went there. The man treated me like crap from the moment I walked in. I had two big boxes ready to go. He told me to leave them at the end of the counter. I asked him if I should take off the extra labels and he said very rudely that I was asking too many questions that didn’t need to be answered. I asked him if he was having bad day and he said no, then said its like you women to ask to many questions and be rude when you are unhappy about something. I was like what? I was asking myself where is this coming from? His aggressive and rude behavior are unbelievable and need to be addressed. After that he told me I was being rude, I said fine I’ll take my packages somewhere else, he didn’t like that so he told me to get out of HIS store and never come back. I will be talking with the police department, filing a complaint with the BBB and the agency issuing his permit for his license.

Funny, I drive ½ an hour to go to this UPS store, because here I’m treated with great customer service, unlike the UPS store closer to my house. When I read the other reviews here, I feel like I’m reading about the other UPS stores that I don’t like. Mike, the owner, is knowledgeable, competent and helpful. The store is clean and well organized. I have confidence when I go to this store that my packages will be handled correctly.
To the other reviewer that said Mike does not treat women with respect, I have had a different experience. I am a woman, and I feel that I am treated like a valued customer whenever Mike is behind the counter. Again, I cannot say that for the shipping-​store options near my home, and being treated like a valued customer is the reason I will drive the 30 minutes to ship items from the Wells Branch UPS Store.

I wish I could give this store a ZERO rating! The first time I came here, I had a box that just needed to be taped. When I walked into the store, there were other customers there that were being helped. Mike, the store owner asked if I had a drop off. I said yes, it already has the label and it just needs to be taped. He said «Ok, just leave it on the counter.» I thought «Uh. I’m not going to just leave a box of items open on your counter and leave the store.» So I politely told him that I would wait and I’d like to tape it up myself. In a rude and annoyed tone, he said «Fine! You want to tape it up yourself, then you BUY the tape!» What was the big deal if I taped up the box myself? So I walked out and left.
Today, I had to mail a package via USPS and since this place is the closest to my house, I thought «Fine, I’ll just go back here for the convenience.» Horrible idea! So I’m mailing out a shirt in a small yellow padded envelope. They quoted me almost $ 7 to ship this light weight package. The girl printed out the label as media mail. The other girl started talking to her in a different language and then Mike, the jerk owner that I dealt with the time before started yelling at the female employee. «Media mail is only for books and paper! You can’t use that option! You already printed out the label and now you’ve wasted me money because of your mistake! You owe me $ 10!» This was all happening at the counter while I was standing there.
So Mike gets on the computer and quotes me $ 11 for USPS or $ 13 for UPS. You’re clearly money hungry and ripping people off! $ 11 to ship a t-​shirt!!! So I walk out yet again and drive to my office which has a USPS kiosk that weighs your item and prints out the shipping label. How much did I pay, you ask? $ 3 for USPS First Class! Way more reasonable than $ 11!
I hope you avoid wasting your time and money by avoiding this place at all costs. The store owner clearly doesn’t know how to treat his customers or employees.

I won’t be using this business for anything again. The girl that «helped» me ship my package was unfriendly and slightly rude. She just grabbed my package and started taping it after I’d asked to use a roll of tape. She also took a while to help us even though there was no one else in the store; she seemed to be more worried about taping boxes together

Perhaps they’ve changed staff but every time I’ve been here I’ve gotten great service. It’s close to my house, easy to get to, easy to find. If you’re coming from I35 turning onto wells branch, this is on the left hand side. You can either turn at the light or at the turn in lane right at the beginning of the shopping plaza. I get in, get what I need done, get out. That’s a thumbs up in my book.

Had to drop a package off at a UPS location. Both of the people here were personable and got the job done. Minus one star for slowness. Honestly no one likes to fool around when shipping things. Small talk is fine, but get with the program in the mean time.

I’ve had a mailbox here for over a year, and if it were not for the misdelivered mail I would give them 5 stars. Whoever this Stephanie chick is — she either needs to quit giving out my address or update her info if this used to be her box.
Mike is always very nice to me, so I don’t have the issues some of the others have — at least not anymore. Mailboxes are reasonably priced, so it makes more sense than going to the «real» PO on Braker, McNeil, or Round Rock for convenience.

Horrible customer service. Tried to charge me $ 7 to tape a box to ship. Seriously. Two pieces of tape. Ridiculously overpriced.

The girl was really rude. Apparently I interrupted her web surfing and she didn’t feel like printing me a receipt. After asking for it a couple times she got up to printed it and talked to me with an attitude.

I will never be back here! The guy that was working here was one of the rudest people I have ever met.

I am not one to write a complaint because I work retail and I know how it is sometimes but I came here to ship some books and the employee (his name was Mike) was so incredibly rude to me for NO reason that I couldn’t really even believe it. Firstly, the employee was really misleading about fees he charged me for shipping the books, he offered to package them for me, but didn’t mention a fee. No big deal honestly but I decided I didn’t want to pay that much for the boxes and labor. He immediately got disgruntled and said something to the effect of «you wouldn’t go to a restaurant and expect to get your food for free, would you?» Doesn’t really make sense in the context of what I described, right? That’s exactly how it happened, his rude retort was hardly appropriate because I understand a business has to make money, I just didn’t KNOW about the fee because he didn’t tell me! I asked for a refund and requested to purchase just the boxes I needed, figuring I’d just pack them myself. He refunded me and then rang me up again… he charged me MORE for the same boxes? I asked about it and he said that when they pack the boxes for you, you get a discount. I don’t know if that’s true but at that point I was pretty disgusted with his attitude and dishonesty so I said never mind, I’d go buy boxes somewhere else. He then went into a rant about how by the time I finished driving around and etc, I could’ve just paid him. Pretty inappropriate and rude. I couldn’t really believe it. I went to Office Depot and got 3 boxes (buy 2 get one free!) for about 4 $ as compared to the 10 $ he was trying to charge me for 2 boxes. So I returned to this UPS store once again, mostly because I hoping a manager was there for me to speak to about my experience and there was a different female employee there who told me the person I dealt with before was actually the OWNER and she apologized, she was nice, however the owner is completely unprofessional and kind of an asshole. Sad.

Granted, the manager is a complete ass, but the regular counter girl was extremely helpful and we enjoyed our month with her. We were stuck living in a hotel for a month while our house was being finished so we used this UPS store location to receive our US Mail and packages. We got email notification and access after hours. I would totally use them again for this purpose if we found ourselves in a similar situation.

I arrived at 3:58 on a Saturday to send 2 packages via UPS. They are supposedly open until 4:00. I was told «Sorry, my register is already closed because it’s 4:00,» to which I replied, «actually, no, it’s not 4:00.» She says «Well it’s 3:58 and the owner tells me to close the register at 3:55.»
Clearly saving 5 minutes of labor ($ 1?) is worth losing a customer.

This has to be the rudest place I have ever been to! «Mike», his nametag says, is rude, it seems especially to women and maybe the most bad tempered person I have ever met. He was pleasant to a man that came in, but was indifferent to another woman that came in, and downright rude to me. Maybe in his homeland, women wear burkas and are treated like cattle and don’t have any more value than a pack animal, but he is here now, and should learn some respect and manners.